Rockstar Games Reviews 

1,761
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, most reviewers were let down by their experience overall. Customers consistently reported extremely poor customer service, often encountering unhelpful automated responses and an inability to reach real people for assistance. Many users faced significant challenges with account access, including issues with two-factor authentication, old email accounts, or hacked profiles, frequently resulting in lost progress. Reviewers also experienced product problems, such as unplayable games, persistent bugs, and difficulties launching titles through the required application. Support tickets were often closed without resolution, with some individuals even being blocked from submitting further requests or advised to repurchase games they already owned. The overall sentiment highlights a frustrating user experience due to non-existent support and a perceived lack of care from the company's staff.

What people talk about most

Customer service

Customers consistently note negative experiences with customer service, often describing it as unhelpful,... See more

Product

People report negative experiences with product, citing issues with game accessibility, such as being locked... See more

User experience

Consumers find the user experience to be negative, with many reporting issues accessing their accounts due to... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the inability to reach... See more

Staff

Reviewers mention significant dissatisfaction with the staff, frequently describing them as unhelpful,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

THE WORST CUSTOMER SERVICE EVER! Nothing but automated replies that are completely useless! They've activated a 2FA on my account that I never put in place, and now I'm locked out because I've switch... See more

Rated 1 out of 5 stars

Had my 2fa authenticator on an old job phone i turned in 4 years ago. Tried to get my account back. Got continously directed in loops with bots and automated answers, never getting any help from actua... See more

Rated 1 out of 5 stars

The sad story is that they did make some of the most wonderful games ever. But their problem solving leg is non existing, horrible and the worst ever. No matter what your problem is, their suggestion... See more

Rated 1 out of 5 stars

Non existent support. If you need to talk to an actual person that is not possible.. I have made 4 tickets about 2-factor authentiation. Detailing the issue but every time i get an auto reply from a... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

The official website of Rockstar Games. Publishers of such popular game franchises as Grand Theft Auto, Red Dead Redemption, Max Payne, Bully and more.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(1,761)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gut wrenching experience

Horrendous game balancing.
If you're looking for a friendly lobby might aswell look out for santa claus while you're at it.
You will get griefed no matter what you try to do in this let down of a game. Everything is severely overpriced and payouts underwhelming. The community sucks and lacks human emotion. A tip from my own Personal experience: if you are bold enough to waste money on this game you might want to include a psychiatric treatment aswell since you will inevidebly take braindamge trying to play it. (Story mode is pretty neat tho)

19 May 2026
Unprompted review
Rated 2 out of 5 stars

New daily sell limit update

GTA Games overall good been playing it for over 12 years now but can I just say with the new weekly update why the actual heck is there a sell limit just for deluxos? Bro I don’t care I’m trying to do my sentinel xs daily sell passive income glitch and rockstar has decided to be a weirdo and make them go from 1 million daily sell to 11,318 this is absolutely ludicrous there is accounts with seven billion just get rid of it and bring back the normal sell money, might stop playing this game it’s went to absolute shite the past day so rockstar I hope you see this and fix it right away

14 May 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to change my email address...

I wanted to change my email address. How hard can that be? It gives an error message that I can't get past. Impossible to resolve it seems as one of the many automated BOT replies to my support ticket just sends a link back to where I had already submitted a ticket the first time round, now marked as resolved. And their email account is either NOREPLY or mailbox full. Looking on Steam many others have had the same problem. Not good enough and I'll think twice before buying another Rockstar game.

14 May 2026
Unprompted review
Rated 3 out of 5 stars

greedy often???

i personally havent had issues with rockstar support but several of my friends have and its disappointing to see to say the least. y did they feel the need to buy the game again? is the support really that horrendous? wish more people could enjoy their games like i do, though they do have a horrible fanbase.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

there is no customer support

there is no customer support, i opened multiple tickets trying to get help. I open a ticket so i can get help with my accoun and noone talks to me, they have an automated response and just close the ticket - mark it as resolved - people that have closed my tickets for no reason are - Arthur T, Kristy M, Doralee C, Karolina G, Seana T - Rockstar should fire them all - they are a multiple billion dollar company, they can get better support - yes i might seem like a loser but after a long day of work tryna hop on a game resolve an issue and actually just enjoy some free time, or actually getting some help - thats all i want . Rockstar please fire all these people Arthur T, Kristy M, Doralee C, Karolina G, Seana T , and get people who actually wanna provide some assistance and are happy to help.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

NATURE OF COMPLAINT

NATURE OF COMPLAINT:
I am filing this complaint because I am entirely locked out of a software product I legally purchased, and Rockstar Games' automated support system is preventing any resolution.

BACKGROUND & PROOF OF PURCHASE:
On June 24, 2021, I purchased "Red Dead Redemption 2" on Steam for my Steam account (Username: meninblue).

Steam Transaction ID: 2920003547118239100

Payment: Mastercard ending in 09

SteamID64 provided to support: Yes

THE ISSUE:
To play the game on Steam, it forces a connection to a Rockstar Social Club account. The Rockstar account currently linked to my Steam profile uses an old, inaccessible email address (or was set up incorrectly). Because I cannot access that specific email, I cannot play the game I bought.

SUPPORT FAILURES:
For the past 14 days, I have been trying to recover access. I opened Support Ticket #36690978 and submitted the official Steam purchase receipt, my SteamID64, and transaction details. These are the exact proofs of ownership Rockstar requires.

However, no human seems to be reviewing the evidence. My tickets are repeatedly closed with automated, copy-paste responses stating they "cannot verify ownership" simply because the contact email differs from the inaccessible one on the account.

To make matters worse, as of today, Rockstar's Account Recovery web form is throwing technical errors, completely cutting off my ability to contact them or submit further requests. I am trapped in an automated loop.

DESIRED RESOLUTION:
I am requesting that a human supervisor at Rockstar Games manually review my provided Steam proof of purchase, verify my ownership of the 'meninblue' Steam account, and update the email address associated with my Social Club account so I can finally access and play my game.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Dont bother ever reporting anyone for…

Rockstar has profited 10.2 billion dollars off gta5 to date. They expect to profit 60+ billion from gta6. Yet they do not ever listen to the actual players..... No matter what, they ignore everything you have to say.
Save your money for a company that actually cares about their players.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Congrats Rockstar

Congrats Rockstar, you’ve done it again – 60€ for a game I literally cannot playReview: Oh wow, another masterpiece from Rockstar Games!
I just dropped 60 EUR on Red Dead Redemption II on Steam like a responsible adult, only to be greeted by your legendary Error 1.500.7 every single time I try to create the mandatory account. “Leider kann die Anfrage derzeit nicht bearbeitet werden.”
How poetic. Truly a work of art. Almost as impressive as your 15-year-old backend infrastructure. I’ve tried everything short of sacrificing a goat to the Rockstar gods:PC, mobile data, different networks
With VPN, without VPN
New emails, new usernames, DNS changes, router resets, incognito, time sync…
I’m an IT network engineer and even I can’t get past your clown show.

Your support ticket system? Also broken.
Your support email? “Outgoing only, lol we don’t care.”
Your entire account system? A sad joke from 2008 that somehow still survives in 2026.Thanks for taking my 60 bucks and giving me literally nothing but frustration. Really top tier customer experience. I’d rather play cyberpunk launch version again than deal with your garbage launcher. Never buying another Rockstar game. You people are a disgrace. Thank you for your attention to this matter, you absolute legends.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Only a stupid idiot from Rockstars…

Only a stupid idiot from Rockstars could come up with a time trial on a hill that is absolutely unplayable. They live off our money and constantly make our game unplayable.
The whole Rockstars is a bunch of idiots as well as the people who support Rockstar!!!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

They need to do better

They seriously need to do better with their customer support. While I did successfully recover my account and Rockstar eventually brought it back after consistent back and forth messaging it was way too much of a hassle. I'm pretty sure this company makes at least enough money to provide any real customer support and not some automated message.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer support need to be fired.

This has been (ongoing) the worst customer service, I have experienced my whole life.
I have problems cause my account is connected to a non-existent email, I never had.
And every time u write to support, they just send another stupid link to (request ticket)
The cumstomer service needs to fired and stocked up new workers, who know how to handle these things.
Unprofessional money grabbing team.

25 April 2026
Unprompted review

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