Rock Machinery Reviews 

1,412
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the powerful performance, reliability, and solid build quality of the machines, which make tough outdoor tasks much easier to complete. People also note that the supportive staff are exceptionally helpful, knowledgeable, and always ready to provide prompt service from the initial order to final delivery. However, some people mentioned frustrating issues with delivery scheduling, unexpected delays, or difficulties with third-party couriers managing the final transport stages. A few reviewers also noted minor component wear, rusting parts after prolonged outdoor use, or complex assembly challenges that required extra adjustments and parts.

What people talk about most

Product

Users describe positive interactions with product, highlighting that equipment is very well made and to a... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the equipment is well-made, powerful,... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt arrival and helpful drivers.... See more

Service

Consumers find service to be positive, highlighting efficient communication, helpful staff, and timely... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as knowledgeable, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start the team were helpful when I was asking questions. Ordering was trouble free and they exceeded my expectations on delivery. The machine itself, the 22T Venom log splitter is fantastic... See more

Rated 5 out of 5 stars

Bought the CVR-85 for its compactness and transportability. Chipper arrived securely packaged, on time and all ready to go. Pre-sale inspection and setup appears to have been thorough, which is critic... See more

Rated 5 out of 5 stars

Ordered two machines from Rock (splitter and blitz mower) a couple of weeks apart. Super pleased with both, pallet delivery easy (although second machine the guy just delivered to the outbuilding he... See more

Rated 5 out of 5 stars

The product was made to order and I received a phone call to confirm order receipt and then a call to confirm delivery. The product is great quality and very powerful, can easily split logs (with trac... See more


Company details

  1. Manufacturer

Information provided by various external sources

Rock Machinery offers high quality garden and forestry machinery, with a friendly and knowledgeable service. Rock Machinery Ltd is a well established machinery supplier that has built up an enviable reputation over the last 8 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work. All of our machinery is readily assembled, tested and ready to work when it reaches your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,412)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

BEAST!!

Simple to order, received a phone call to let me know the day of arrival and confirm I would be in to receive my log splitter.

Iv only split a few really knotty bits but so far it's an absolute beast of a machine, starts first pull and has heaps of power.

23 December 2025
Rated 5 out of 5 stars

Venom 12 ton compact

Venom 12 ton compact
Well I have to say 'a great service' arrived today driver left in yard..I was here but didn't ring the bell , nevertheless all was fine....Thank you
I have an old log splitter you have to lift the logs onto...You may be surprised to know how much time this takes! A great machine does exactly what it says on the tin..fabulous I needed a machine that I didn't have to lift logs onto, such a great time saver.
Absolutely delighted! Highly recommend.

Footnote....Rock Machinery warn buyers this machine requires a 32a MCB supply breaker!..and no extension leads used. This unit has a 3kw induction motor.
(As a retired electrical engineer advice, do not use extension leads on electric induction motors, log splitters, cement mixers etc. The reason for this is they WILL cause a voltage drop, causing the electric motor to overheat and eventual failure!....
If you have to use extend a lead on these type of motors get an electrician to make up a 20-25m extension lead for you using 4mm or 6mm rubber twin & earth cable ...you should then be ok without any significant voltage drop and extend the life of the motor and the machine.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Great machine

Great machine - really impressed!

9 December 2025
Rock Machinery logo

Reply from Rock Machinery

Hi there, thanks for your review you've put a one star but said the machine is great is this a mistake ?

Thanks
James

Rated 5 out of 5 stars

A great experience…

Our first time of dealing with Rock Machinery, everything that was promised was delivered from confirmation of order, notification of delivery and a great product.
No hesitation in recommending them.

20 November 2025
Rated 5 out of 5 stars

I am pleased with my purchases from…

I am pleased with my purchases from Rock Machinery; the service/delivery is great, considering they are based at the extreme other end of the country from me. The build quality of the equipment is also good and reasonably priced. All in all, I can't fault this company or the items I've bought.

9 September 2025
Rated 3 out of 5 stars

Great log splitter - crap delivery service.

Very pleased with the log splitter I bought. The problem was delivery. A specific day was arranged for delivery which ultimately did not happen(told anytime between 8am & 6pm - 1 day wasted). After a phone call, the next day was allocated which did not happen( no phone call so 2 days wasted awaiting delivery). Then after the weekend my log splitter turned up first thing Monday morning, totally unannounced. This standard of service is totally unacceptableand, cost me 2 days work.

19 November 2025
Rated 5 out of 5 stars

Fabulous machine

Fabulous machine. However I could not buy it direct from the firm as they couldn't deliver. I eventually purchased it through E Bay with NO delivery charge. Seemed strange that Rock could not supply through their own firm. Very pleased with the log splitter and my back is saying thank you as well.

15 November 2025

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