Rocket Gardens Reviews 

370
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the vegetable and flower plants arrive in exceptionally healthy condition and are securely packed using sustainable materials. Many buyers also appreciate the extremely helpful care guides included with their orders and the reliable updates provided throughout the shipping process. However, some customers also noted frustrating experiences with delivery delays, missing items from their packages, or receiving weak plants that struggled to grow properly. A few other people also felt that customer service and support fell short when attempting to resolve these persistent shipping and stock problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and health... See more

Quality

Consumers find quality to be positive, highlighting that the plants arrive healthy, strong, and in excellent... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a wide split in experiences. While many... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers praise the excellent packaging,... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Early days yet as plants only received and planted this weekend. Plants dispatched within preferred timeframe, small but well packaged and in good condition . A problem with delivery agent dealt w... See more

Company replied

Rated 5 out of 5 stars

The plugs I bought from Rocket Garden arrived in great condition and were superbly packed. I have purchased plugs from other well known companies and the failure has always been in shipping. Fragil... See more

Company replied

Rated 5 out of 5 stars

The packaging and planting instructions were perfect. Despite DPD not bothering to deliver (drove straight on past our house- I watched the tracker- the box well labelled "live plants let me out"-... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say how pleased I was with the veg plants delivered today. I have tried others like Marshalls and Suttons, but always been let down with damaged or dead plants, the couriers couldn'... See more

Company replied


Company details

  1. Garden
  2. Organic Farm

Written by the company

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(370)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great plants, great value and service

I ordered some vegetable plants from the team at Rocket and they arrived today as advised by their courier and exactly to time.
All the plants were excellent, perfectly packaged and now potted on and in the greenhouse really for planting out later this month. Have used Rocket Gardens before and can recommend them.

10 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Simon,
Thank you so much for your lovely review. We really appreciate your comments and hope you enjoy growing your Rocket Gardens veg this year.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Rocket Gardens vegetable plugs

The plugs I bought from Rocket Garden arrived in great condition and were superbly packed.
I have purchased plugs from other well known companies and the failure has always been in shipping. Fragile plants don’t like being thrown around and invariably there is damage
The plants from Rocket Garden were so well packed that despite the delivery person throwing them over the gate, they all were in excellent shape

9 May 2026
Unprompted review
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Reply from Rocket Gardens

Hi Francis,
Thank you so much for your feedback. We are sorry to hear our courier were not as careful with your plants as we expect. We will be raising this issue with them as that is not the service we expect for our customers.
We are so glad the plugs arrived intact despite this and we hope you enjoy planting them.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Very pleased with plants looking…

Very pleased with plants looking healthy and very well packaged. Well done

10 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Carolyn,
Thank you so much for your lovely comments. We really appreciate your feedback and hope you enjoy growing your plants this year.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Really pleased so far ...

What a breath of fresh air as our first delivery of plants arrived this morning ... Peas, Spinach and Sweet Peppers. More to come. The packaging was super efficient ... eco friendly (no plastic) and really well secured. DPD decided to toss it over a 7' gate instead of ringing the doorbell, so I would ding Rocket Gardens for using them, but even with that flight, everything in the box was secure and well cared for.

If I had a fault it is that we ordered stuff a while ago (early April), I now understand how it works, they ship when it is right to go out where you live. But didn't understand that completely at first, so more advance communication on that would be helpful.

Plants look great and the Growing Guide as opposed to a catalog was an excellent addition. Tons of good information in there and something that will adorn our bookcase as a guide for quite some time.

Looking forward to our next 2 deliveries and telling all my friends.

9 May 2026
Unprompted review
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Reply from Rocket Gardens

Hi Maya,
Thank you so much for taking the time to leave a review. We appreciate your feedback and we can only apologise on behalf of the courier for their 'less than careful' attempt at delivering your plants!
We are sorry if you felt a bit unsure of the delivery system, we try very hard to communicate the process as best we can to our customers via emails and FAQs on our website but we are constantly making improvements to this.
We hope you enjoy growing your plants this year.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Plants arrived packed carefully

Plants arrived packed carefully , in great condition,more than happy with my order , will definitely use again.

6 May 2026
Unprompted review
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Reply from Rocket Gardens

Hi Sally,
Thank you so much for your lovely comments.
We are glad your plants arrived safely and you were happy with your order.
Happy Planting!
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Gold Star Award to Rocket Gardens

All praise to this Rocket Gardens. Their plants, their packaging, their customer service is an example to other suppliers of plants. I’d been badly let down by another company, selling me dead or dying plants in packaging which fell apart during transit. Rocket Gardens came to the rescue. Every plant was received healthy and undamaged. For such quality of plants, Rocket Garden’s prices are excellent value for money. I will certainly think of them first when needing plants in the future.

2 May 2026
Unprompted review
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Reply from Rocket Gardens

Hi Stephen,
Thank you so much for taking the time to leave a review. We are so glad your plants arrived safely and were well protected along their travels.
We hope you enjoy growing your plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Superb packing and super plants

Just received my plants and I have never received such well presented and protected plants in over 30 years buying plants mail order and online. So impressed I have already been browsing for more. The herbs are good specimens and are healthy and thriving. Good value for money.

30 April 2026
Unprompted review
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Reply from Rocket Gardens

Hi Donald,
Thank you for your lovely comments. We are so pleased you are happy with your plants and appreciated our packaging. We have worked hard to be able to deliver them as safely and sustainably as possible.
We hope you enjoy growing your Rocket Gardens herbs.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Having ordered verisus plants from…

Having ordered verisus plants from rocket gardens including plugs of peas dwarf french beans and lettuce I was impressed with the quality of the plants, the condition they came in and the swiftness with Which they arrived. I have placed another order for more plants. Can't wait. Angela, Surrey

28 April 2026
Unprompted review
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Reply from Rocket Gardens

Hi Angela,
Thank you for your comments, we are pleased your plants arrived safely and you were happy with the condition they arrived in.
We hope you enjoy growing your peas, beans and lettuce plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Ii can't recommend them enough!

Rocket Gardens provided times and dates when my order would arrive, and when the plants came they were incredibly robust and healthy, and packed in a careful and eco-friendly way. I can't recommend them enough - and will certainly use them again!

27 April 2026
Unprompted review
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Reply from Rocket Gardens

Hi there,
Thank you so much for your lovely comments. We are glad that you felt well informed about your delivery and that it all arrived safely.
We hope you enjoy growing your Rocket Gardens plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Superb quality.…

My runner beans arrived and very impressed by quality.
As octogenarian,unable to drive anymore I have been disappointed in other sites but Rocket gardens excellent

28 April 2026
Unprompted review
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Reply from Rocket Gardens

Hi Penelope,
Thank you so much for taking the time to leave us a review, we really appreciate your comments. We're glad the beans arrived safely and we hope you enjoy growing some tasty runner beans.
Best Wishes,
Rocket Gardens

Rated 4 out of 5 stars

Excellent service

Early days yet as plants only received and planted this weekend. Plants dispatched within preferred timeframe, small but well packaged and in good condition .

A problem with delivery agent dealt with swiftly (over the weekend). Time will tell on how they grow and resulting harvest.

25 April 2026
Unprompted review
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Reply from Rocket Gardens

Hi Susannah,
Thank you for taking the time to leave a review. We are glad your plants made their way to you safely and that our customer service team were able to help with your query.
Happy planting!
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

The plants arrived so well-packaged and…

The plants arrived so well-packaged and plastic-free. Communication was fantastic and I was kept well informed as to when the plants might arrive. The booklets and guidance you receive are fantastic, I also love the weekly email - it’s our first time growing veg and the information is really helpful.

We were missing one plant but the customer service has been brilliant in getting this sorted. I’ve already recommended to my family and we’ll be ordering again next year. Thank you!

27 April 2026
Unprompted review
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Reply from Rocket Gardens

Hi Emily,
Thank you so much for your lovely review and we are pleased the plants made their way to you safely. We apologise again for the missing plant but glad the customer service team were able to help with this issue quickly.
Thank you for your comments on the growing information, please head over to the website as there is so much more help for novice growers available in the blog section. https://www.rocketgardens.co.uk/blog/
We hope you enjoy growing your Rocket Gardens plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Excellent healthy plants of a good size highly recommend

Ordered autumn vegetable plugs for our allotment.
They arrived very healthy and strong and I really admired the non plastic packaging. I would definitely order from them again , I live in a small London flat so very little space, window sills! For growing seedlings

10 October 2025
Unprompted review
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Reply from Rocket Gardens

Hi there,
Thank you so much for your lovely comments. We're so glad to hear the plugs arrived safely and you appreciated our plastic free packaging. Happy Planting!
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Another great delivery!!

Another great delivery!!! We ordered leeks and spring cabbage on our last order, they arrived looking fabulous!!! Strong and healthy plants! We weren't able to plant them straight away but were given information about how to keep them happy until we could put them in their permanent beds which we followed and last weekend we put them in their permanent beds and they are all very happy!!!! I highly recommend this company and we have just placed our 3rd order!!!!!!

9 September 2025
Unprompted review
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Reply from Rocket Gardens

Hi Lisa,
Thank you so much for taking the time to leave a review, we are so glad the plants arrived safely. Thank you for your comments regarding our growing guide too, we are so pleased it was helpful.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Sensory School Corner

The plants we ordered were for a school to start a sensory corner for our nursery age children. The plants came beautifully packaged the children really enjoyed unpacking them, touching and smelling our new plants. Then we received a newsletter with lots of tips and ideas. Thank you

26 September 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Janice,
Thank you for your lovely comments. We're so glad the plants arrived safely and the children enjoyed planting them.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

I ordered the family veggie package of…

I ordered the family veggie package of three deliveries in the year (may, June and September)
Just wanted to tell you how pleased I have been with all my packages. They all survived travel from Cornwall to Scotland brilliantly.
I haven't had success with everything I planted, for some reason I haven't managed to grow a decent carrot at all - probably put them in the wrong places. I got raised bed frames for my Christmas present at the start of the year, but still had to use an assortment of pots and troughs for the huge number of plants you sent. And some plants got planted in the flower beds too.
Also everything has had some problems because of the very dry summer we have had, almost unheard of in Scotland. Since our rivers have also been very low, I have tried to do minimal watering, so at times I have been surprised that anything has done so well. Some of my long-established raspberries finished rather early this year (but not before we could eat a lot and freeze a lot). The rocket was a little disappointing, whereas the lollo rosso and chard were magnificent.
I also failed to keep off the cabbage white butterflies, despite companion planting of lavender, marigolds, and a profusion of borage which the bees love.
Enough broccoli and other brassicas have survived though, for our favourite broccoli and stilton soup to become a regular lunchtime treat again.
But the first Spring good crops were spinach and Kale (cavolo nero) of which we ate copious quantities. Then peas, lettuce, and baby beets before the beans started coming profusely. The French beans didn't do as well as the runner beans, but I have enough portions in re-used take-away and ice-cream boxes in the now rather full freezer to keep us going through all the winter months.

22 September 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Dorothy,

Thank you so much for taking the time to leave a review. We love to hear how our customers growing experience has gone, so we are delighted to hear your Rocket Gardens plants did well. We're so glad that the plants made the long journey to Scotland from Cornwall, safely.

Enjoy the rest of your harvest.

Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

First time customer

I left my review until the end of the season as “the proof of the pudding is in the eating”. And so, on reflection, all I can say, is that every single item flourished (dwarf French beans, beetroot, lettuce x2) and cropped beautifully. I will definitely be a return customer next season.

1 July 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Robert,
Thank you so much for taking the time to leave a review. We are so glad your plants flourished and you had a good harvest.
Best Wishes,
Rocket Gardens

Rated 2 out of 5 stars

Diseased plants but well packaged and quick dispatch

Sadly the chard I got from Rocket was diseased and one squash plant in bad condition. Really mixed reviews on the rest, the flowers barely grew and all died, so did most of the courgette plants. The Broad beans are the only ones that are doing well - they’re flowering now. The dispatch was quick, and they came well packaged in eco packaging. The customer service were really helpful and refunded me for the diseased plants though!

23 July 2025
Unprompted review
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Reply from Rocket Gardens

Hi Rebecca,

Thank you for your review, we appreciate your feedback and we are sorry that your order wasn't to the standard we pride ourselves on.

Unfortunately as we grow our plugs organically they can sometimes fall victim to common plant diseases. We try our very best to spot these as early as possible so none of them are sent out to our customers but on this instance a few were sent out I can see one of our agents addressed and refunded your diseased and damaged plants and once again we can only apologise that you received these.

We are sorry to hear the remainder of your order didn't do so well one of our agents will be in touch shortly.

Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

My veg plants were delivered in time…

My veg plants were delivered in time for me to plant before going on holiday the plants were so healthy and fresh and I am looking forward to seeing how they are faring when I return!

The info and updates on delivery were much appreciated

18 August 2025
Unprompted review
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Reply from Rocket Gardens

Hi Isabelle,
Thank you for leaving a review. We are so pleased that your plants arrived before your holiday and you felt you were kept informed throughout the delivery process.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

The delivery was very prompt indeed

The delivery was very prompt indeed, arrived the day after dispatch. The plants I received were really excellent and I have never had plants so well packaged ever. It was great to see the packaging was all eco friendly and recyclable.
Highly recommended

13 August 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi there,
Thank you so much for taking the time to review your Rocket Gardens experience. We are so glad you liked our packaging, we have worked very hard to deliver our plants plastic free.
Happy Planting!
Best Wishes,
Rocket Gardens

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