Rocket Gardens Reviews 

370
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the vegetable and flower plants arrive in exceptionally healthy condition and are securely packed using sustainable materials. Many buyers also appreciate the extremely helpful care guides included with their orders and the reliable updates provided throughout the shipping process. However, some customers also noted frustrating experiences with delivery delays, missing items from their packages, or receiving weak plants that struggled to grow properly. A few other people also felt that customer service and support fell short when attempting to resolve these persistent shipping and stock problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and health... See more

Quality

Consumers find quality to be positive, highlighting that the plants arrive healthy, strong, and in excellent... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a wide split in experiences. While many... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers praise the excellent packaging,... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Early days yet as plants only received and planted this weekend. Plants dispatched within preferred timeframe, small but well packaged and in good condition . A problem with delivery agent dealt w... See more

Company replied

Rated 5 out of 5 stars

The plugs I bought from Rocket Garden arrived in great condition and were superbly packed. I have purchased plugs from other well known companies and the failure has always been in shipping. Fragil... See more

Company replied

Rated 5 out of 5 stars

The packaging and planting instructions were perfect. Despite DPD not bothering to deliver (drove straight on past our house- I watched the tracker- the box well labelled "live plants let me out"-... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say how pleased I was with the veg plants delivered today. I have tried others like Marshalls and Suttons, but always been let down with damaged or dead plants, the couriers couldn'... See more

Company replied


Company details

  1. Garden
  2. Organic Farm

Written by the company

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(370)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Healthy and substantial plug plants

This is the first time I am using Rocket Gardens. I like the fact that the plants come in 3s and each of them are pretty substantial plug plants. It felt like I had to wait a long time for the plants but when they arrived I was very happy with them. The delivery was delayed during a very hot spell and I was worried that they would not be any good like some of the other companies I used. But to my surprise every plant was beautifully wrapped and labelled and stayed healthy. It was remarkable. I will certainly buy from Rocket Gardens again but just need to plan ahead and order early.

28 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Angie,
Thank you so much for your feedback. We are so glad your plants arrived safely despite the heatwave. We try our best to inform customers at the time of ordering of our shipping guidelines for spring ordering. If you're in any doubt we are constantly updating our delivery FAQs with the most current information.
https://rocketgardenshelp.zendesk.com/hc/en-gb
We hope you enjoy growing your Rocket Gardens plants.
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

I have waited a month since ordering…

I have waited a month since ordering onion and cauliflower plants from this company and I still haven’t received them

27 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Tom,
We are sorry you were not happy with our ordering system, I can see your order is due for delivery today.
We do try to make our customers aware at the time of ordering when we expect to ship new orders and there are links to our delivery FAQs on each page of the website that outlines expected shipping times. As with growing live plants there can sometimes be delays that are out of our control (i.e weather changes, crop issues, etc). We aim to keep you updated if there are any specific issues with your order though.
We are always making improvements to our main delivery season and take your comments on board.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Simply Outstanding

Just received my veg plants from Rocket Gardens - Cobra beans, courgettes and sweetcorn. They are absolutely supeb - great condition and perfectly packaged. I’ve tried a few other companies in the past, bur Rocket outshine them all. I’m a customer for life now.
Jeff Regan - Surrey

27 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Jeff,
Thank you for your comments, we are so glad your plants arrived safely and they were packaged well for their journey.
We hope you get a good crop of beans, courgettes and sweetcorn this year.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

My plants arrived 'in great shape'

My plants arrived in 'great shape' - heartening that the seller rate their products/and so wrap/pack them carefully. I purchased peppers/mint and basil and as I'm not the most 'green fingered' welcomed the tips for planting etc...
Delivered DPD Local Bank Holiday Sunday so very appreciative they didn't have to sit around all week-end too. Actually today the weather is hot.

24 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Elsie,
Thank you for your lovely feedback. We are so glad your plans arrived safely and in good condition, despite the warmer weather.
We hope you enjoy growing your pepper and herb plants, we're delighted to hear you found our growing info helpful.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Kept informed at all times

Kept informed at all times. Plants arrived in perfect condition extremely well packed. The plants are excellent, very impressed and will use in future.

23 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Ann,
Thank you for your lovely comments. We're so glad to hear your plants were packaged carefully and you received them in a good, healthy condition.
Happy planting!
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Plants arrived well packed

Plants arrived well packed with no damage, and are now growing well

21 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Rob,
Thank you for taking the time to leave a review we really appreciate your comments. We're glad to hear your plants arrived safely and are happily growing well.
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

Extremely Disappointed!

Bought quite a few plants none of which survived!! I also bought plug & 9cm pot plants from supermarkets & online garden centres and they survived & blooming. Just saying....

17 April 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Kim,
Thank you for your feedback, we are sorry to hear you were not happy with your order. As explained in our email we have a 7 days contact period set out in our terms and conditions on our website, should you have any problems with the plants on arrival. We are sorry that we were unable to assist you further in this situation.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

a good set of plants.

My order arrived carefully in good order and well packed. The plants looked very healthy. I liked that the individual plants weren't kept in individual plastic pockets, but were packed moist, in paper-bags - taped to boxes. The plants were more mature than I expected from plugs.

11 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Colin,
Thank you for taking the time to leave a review, we are so glad your plants arrived safely and you were happy with the condition your plants arrived in.
Happy Planting!
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

Appalling service

Appalling service; delivery of my plants has been delayed 4 times, by a week at a time, so far. No apologies - simply a notification, each time, of a further delay. I would advise people to order from a more reliable vendor.

20 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi there,
We are sorry to hear you are not satisfied with your Rocket Gardens experience.
We would very much like to see if there is anything we can do to help with your order, please do get in touch with our customer service team with your name and order number and we can look into this for you.
Please email: queries@rocketgardenshelp.co.uk
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Quality plants, service and customer care

I’ve been a customer of Rocket Gardens for a number of years. I have always been delighted with the quality of the plants I’ve ordered and received. Every detail from the website, updates on order delivery, packaging, quality of plants and customer care have been exemplary in my experience. Also love the informative and beautifully illustrated booklets that come with orders. Highly recommend.

19 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Rosie,
Thank you for your comments, we really appreciate you taking the time to review your Rocket Gardens experience. We are so pleased you felt well informed about your delivery and your plants arrived safely.
We hope you enjoy growing your veg and flower plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

A Fabulous little Company

I have had 2 orders from Rocket Gardens & both times plants have arrived in good condition & packaged well, packaging is all recyclable. Delivery was good & good communication from Rocket Gardens regarding shipping & delivery etc.
I honestly haven’t a bad thing to say about this company, 100% recommend.

19 April 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Naomi,
Thank you for taking the time to review your experience with us, we really appreciate your comments. We are so pleased your plants arrived safely. Thank you mentioning our packaging, we have worked hard to be able to deliver your plants in a sustainable way.
Happy planting!
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

The veg plants I ordered were amazing…

The veg plants I ordered were amazing delivered in excellent condition and packed with such care they arrived in perfect condition I ordered a pack of veg plants that had a variety and very good value for money so pleased I’ve just ordered some more veg plants including pumpkins grandchildren so excited and after reading the beautiful booklet that came with the plants some companion plants that can help with pests when growing veg and loverly quality time with my grandchildren last weekend planting them and working for the NHS I needed that quiet time here’s looking forward to my other plants and a summer in the garden well done to the company

15 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Ellen,
Thank you so much for your lovely comments. We are glad your plants arrived safely and well packaged up for their trip. We're delighted to hear you will be sharing your growing journey with your grandchildren. We hope you can all enjoy a great harvest of yummy veggies to share.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

The plants were so healthy beautifully…

The plants were so healthy beautifully packaged with care and great value

14 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Mhairi,
Thank you for your lovely comments, we're so pleased your plants arrived safely. We hope you enjoy growing your plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

I love Rocket Gardens

I love Rocket Gardens. I've been ordering my plants from them for a few years now and they always arrive in great condition and the quality of the packaging is second to none! eco friendly and sturdy! Their customer service is excellent too! they always respond quickly to any queries and are quick to offer help to resolve any issue. Definitely a 5 star company!

14 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Vonni,
Thank you so much for your lovely comments, we are so glad your plants arrived safely and you appreciated the eco-packaging.
We're pleased our customer service team was on hand to deal with your query quickly.
We hope you enjoy planting your veggies and herbs.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Awesome shop

Awesome shop, all the plants I have received have arrived at the right time for planting, and looking strong and healthy.
The quality of the vegetable plug plants makes it easy to get a garden going at the right time.
I will only buy my plug plants from Rocket Gardens from now on, as it just makes life so much easier.

28 April 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Bertie,
Thank you for taking the time to leave a review we really appreciate your comments. We hope you enjoy planting your veggies and flowers.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Great experience

I’m surprised to read some of the poorer reviews. My experience was 5 star. Delivery is a bit slower but I was kept in the loop and never chased. The plants arrived beautifully packaged and in good shape. I have ordered a lot of plants on line and these are by far the best I have ever received. I wouldn’t hesitate to order again. Well done 👏🏻

14 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Jackie,
Thank you for taking the time to leave a review, we really appreciate your feedback. We are glad you are happy with your delivery and that you felt you were kept informed throughout the ordering process.
We hope you enjoy growing your plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

This company has by far exceeded my…

This company has by far exceeded my expectations. The quality of plants is incredible! They are clearly cared for beautifully before sending. I feel like these are now precious babies who need 100% of my attention to grow to their fullest capacity. I'm excited to see what the future holds for me and my veg. Outstanding packing and condition. Don't hesitate 😍

13 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Julia,
Thank you so much for your lovely feedback. We are so glad you enjoyed receiving your fruit and veg plants and they made it safely to you. We hope you get something yummy to harvest later on this year.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Very well packaged

I’ve just received flower plug plants.
They were very well packaged and extremely healthy looking plugs.
They are all potted on ready for better weather but just wanted to say how pleased and impressed I am with my first purchase from this company.

13 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi there,
Thank you for your lovely comments. We are glad your flower plants arrived safely and the packaging kept them all nice and snug inside their travel box. We hope you enjoy growing your Rocket Gardens plants this year.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Highly recommendded

Very healthy, strong plants very well wrapped and delivered on time as indicated.
Highly recommended

12 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi there,
Thank you for your comments, we are glad your plants were delivered on time and in a good healthy condition for planting out. We hope you enjoy growing your flowers.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Refund

Hi I have had to rethink my opinion on rocket Gardens they have sent me a refund and I have got to thank them for that

11 May 2026
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi William,
Thank you for taking the time to update your review. We are glad you were happy with how our customer service team dealt with your issue.
Best Wishes,
Rocket Gardens

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look