RoboForm Reviews 

546
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being extremely easy to use and set up, allowing people to seamlessly manage and access their important passwords and notes across multiple devices without hassle. Reviewers often state that the customer service team is exceptionally friendly and quick to provide helpful answers when support is needed. However, some reviewers were not happy with certain application updates, noting that they encountered occasional glitches, sync delays, or frustrating login access issues. A few consumers also mentioned that technical support occasionally takes too long to resolve difficult problems or troubleshoot advanced issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how reliable, intuitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Application

People report ambiguous experiences with application, as some reviewers express great satisfaction with... See more

Product

Reviewers highlight high satisfaction regarding the product, frequently noting that it works perfectly as a... See more

Response time

Customers expressed great satisfaction with the response time, noting that support agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Rated 5 out of 5 stars

The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more

Rated 5 out of 5 stars

I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more


Company details

  1. Media Company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(546)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Password Manager works fine once I got…

Password Manager works fine once I got it working on my smartphone. It was me, rather than customer support that resolved a problem. Plus just days after I committed to the premium service they dropped the price from 50% off to 60% off. Had I waited it wuld have costed me $3.00 less.

3 October 2025
Rated 5 out of 5 stars

100% Productivity!

it makes my life so much easier, it helps me a lot when need to open different websites accts and platforms. Signs me in with just few clicks.

14 September 2025
Rated 4 out of 5 stars

Reliability

Been using this for years. At my age, I wish it was a little more telephone support heavy, but the online support has been satisfactory. Being able to logon using touch ID is a real improvement.

19 September 2025
RoboForm logo

Reply from RoboForm

Hello Eric,

We really appreciate hearing from longtime users like yourself, and we're delighted that you're enjoying the Touch ID feature!

As an FYI: we actually do offer phone support! You can request a call-back by contacting us at https://www.roboform.com/php/rtss/main/contact?lang=en and simply let us know your preferred time. Our phone support is available Monday through Friday from 9 AM to 5 PM Eastern Time.

We also have live chat available Monday through Friday from 6 AM to 6 PM Eastern Time at https://www.roboform.com/support if you prefer that option.

Thanks again for being a loyal RoboForm user all these years. If there's anything else we can help you with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great software

Great software. Works on my computer and phone. Allows me to have hundreds of different passwords and allows me to generate a new one when wanted or needed.

11 September 2025

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