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RoboForm Reviews 504

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TrustScore 4.5 out of 5

4.5

Media Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its ease of use, stability, and effectiveness in managing passwords and secure notes across various devices and platforms. Many users highlight the product's longevity and reliability, with some having used it for over a decade. The customer service team is frequently commended for being friendly, helpful, and providing timely and accurate responses, often resolving issues within hours or even minutes. However, some people were dissatisfied with the app and website experience, finding them occasionally glitchy or counter-intuitive, particularly regarding multi-factor authentication and certain interface changes. A few other people also felt that the learning curve for the program was steep, and some experienced issues with recent updates causing conflicts with other applications or changes in functionality, such as the removal of offline backup options.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the product is easy to use and... See more

Application

Customers had ambiguous experiences with the app. While many reviewers appreciate its effectiveness for... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Product

Users describe positive interactions with the product. Many reviewers have used it for years, some for over... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers find the platform easy to use, reliable,... See more

Based on these reviews

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I have used RoboForm for many years. It has grown with the times and security changes so well that I always feel secure that only RoboForm should have my passwords. No browser - no other application i... See more

Rated 5 out of 5 stars

Once I submitted a trouble ticket the team responded very fast. But, that doesn't solve the major problem I have with RoboForm; i.e. losing all my saved passwords once I regain control with a new pass... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Company details

  1. Media Company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

504 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Highly Recommended

I've been a Roboform customer for more than 10 years. Only used customer service once, and they were very helpful. Highly recommended!

11 February 2026
Rated 3 out of 5 stars

i love roboform, but

i love roboform, been with for a decade+
but have to give 2 stars max

1. recent versions, no offline encrypted backup mode, have to use outdated year old versions.

2. no easy manual OTP add on the spot, a convoluted rabbit hole inside menus submenus

maybe they listen and fix

27 March 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hello and thanks for the kind words and for being with us so long!

Both features you mentioned are actually available. For OTP, you can add codes manually or by scanning a QR code. See here: https://help.roboform.com/hc/en-us/articles/4416928099213-How-to-use-RoboForm-as-a-2FA-authenticator-for-other-sites-and-apps

For encrypted backups, instructions are here: https://help.roboform.com/hc/en-us/articles/360021625572-How-can-I-make-a-backup-of-my-RoboForm-data

For any additional assistance, our support team is happy to assist at https://www.roboform.com/support

Hope that helps, and hope to earn back those stars!

Rated 5 out of 5 stars

What I most appreciate is that if I…

What I most appreciate is that if I have a problem, you guys answer immediately and your response is correct. That may sound a little funny but a gazzilion times I have asked for a solution online and not one suggestion works.

26 March 2026
Rated 1 out of 5 stars

I wouldn't recommend this software

I wouldn't recommend this software. I have 10 licenses and I can't get any support. I have an intermittent problem which logs me out for some unknown reason. I can go days without being able to log in and then it works again. I advice the status on my ticket each time - when it isn't working they take ages to get back and/or advise it's my fault. When it is work they say "Glad to hear everything is working properly now. Let us know if you have any more questions." The things it ISN'T working properly - it's just an intermittent issue. And the trouble is once you have saved all your passwords into Roboform you can't get access to secure sites. I often can't do my company banking!

25 March 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Rob,

Thanks for reaching out. I see that you've been in touch with our support team and resolved this issue. If you have any additional questions or concerns please contact our supoort team at https://www.roboform.com/support

Rated 5 out of 5 stars

I had a Windows 7 support question

I had a Windows 7 support question. Reported problem, got an amswer, that allowed m to contonue using ROBOFORM with my Win 7 systems.
Question of the "FORCED UPDATE" came up, submittted request for help. Request answered within days.
SUPPORT IS GREAT.

15 March 2026
Rated 1 out of 5 stars

I could not understand the logic of…

I could not understand the logic of this program and needed to use it on multiple machines. To top it off, I failed to write down the master password which means completely starting over. The explanations on Youtube were completely unhelpful. I still don't know where the passwords are stored nor why that should be safer than my chrome account.

10 March 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hello, we're sorry to hear about your experience. We understand how frustrating it can be to lose access, especially when just getting started, as it seems you are. Since your account is new, you can reset your Master Password and start fresh without losing much: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do The reason we can't recover your Master Password for you is actually a key part of our security: RoboForm uses a zero-knowledge model with AES-256 encryption, meaning your passwords are stored in an encrypted vault that even we cannot access. This is significantly safer than browser password managers, which store passwords tied to your account without this same level of protection. RoboForm also works across *all* browsers and platforms, so you'll have access everywhere. We have step-by-step tutorials at https://www.roboform.com/tutorials, and if you'd like hands-on help getting set up across your machines, our support team is available at https://www.roboform.com/support

Rated 5 out of 5 stars

I've had RoboForm for many years and it…

I've had RoboForm for many years and it has always been a great password manager. More importantly if you ever need support, the team is always very friendly and helpful and reply within hours or many times minutes.

I would never use another password manager.

2 March 2026

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