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Review summary

Created with AI, based on recent reviews

Evaluating 1,876 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the user experience, citing issues like unreasonable lag, frequent technical issues, and the removal of beloved classic avatars. People also reported problems with the product itself, such as technical problems leading to purchased items becoming unavailable after updates and gift cards not working. The app was frequently criticized for chat restrictions, age verification issues, and general instability. Customer service was a major point of contention, with many finding it unhelpful, unresponsive, and feeling like they were interacting with robots. Social media interactions also reflected a negative sentiment, with users expressing frustration over updates and a perceived lack of community listening. However, some customers mentioned that despite the issues, they still found some games enjoyable and appreciated the platform's continuous updates and availability on both mobile and PC. A few people also reported positive experiences with customer support, stating that their issues were resolved and items were recovered.

What people talk about most

User experience

Users describe negative interactions with the user experience. Many reviewers express frustration with the... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Consumers express significant dissatisfaction with the app. Many reviewers report that recent updates have... See more

Customer service

Reviewers express strong dissatisfaction with customer service, frequently describing it as unhelpful and... See more

Social media

Clients express significant dissatisfaction with the social media aspects of the platform. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've played this wonderful game for 7 years, but I have been having trouble with reporting players who are disobeying the community rules and regulations. Including ones that use paid scripting (or ex... See more

Rated 1 out of 5 stars

My daughter received a Roblox gift card from her grandmother for her birthday. We scraped off the film over the code and tried to use it and Roblox stated it was previously used. We never used it befo... See more

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
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2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

why roblex?

no no no no no no no me no chat i no kan chat animoore. me no david bazooka like i love roblex but lew by mik sue u men nolike law by mik he youtube go dow by 100 mil subs #### you law by mik

27 April 2026
Unprompted review
Rated 1 out of 5 stars

The updates are trash

The updates are trash, and the CEO won't listen to us. I can't chat to any of my friends now. Do not play this game its horrible.

26 April 2026
Unprompted review
Rated 3 out of 5 stars

FREAKING CHAT RESTRICTIONS

Ye roblox is pretty fun sometimes. But i hate the new chat update! some of us arent even preds, just ppl tryna play the game. and we cant talk to others cause of the chat??? Like roblox man bring back the chat 💔

Ps: NO IM NOT VERIFYING MY FACE

26 April 2026
Unprompted review
Rated 1 out of 5 stars

I Lost £10!

I bought some robux via voucher, claimed my credit, purchased the robux and it never showed up on my account!

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox…

Game feels empty, also met a predator. reporting people doesn’t works. MATT KAUHMAN IS A BIG ASS.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Parents beware of in app purchases settings

Parents beware! I’m particularly disappointed in Apple and the Roblox in app purchase methodology. My son recently joined the Roblox community with my permission. Somehow he was granted permission to make purchases as a default setting, rather than with parental permission, and I do monitor all purchases. 3 days later and 4 purchases later I notice what’s happened. I have to sign up to take over control of the permissions! Why? I don’t with other games or purchases!
I complain to Apple citing the issue and requesting refund- final decision no refund. No grounds for appeal. It’s not big money but it’s not the point. I feel ripped off, Parents beware of that inappropriate default setting!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

the recent updates SUCK

the recent updates SUCK
they are requiring everyone to do an age check to chat, and soon will restrict games too, roblox was better in 2019 when i first started.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: Roblox locks minors to adult 21+ account and refuses to fix it.

I am 13 years old. My Roblox account denischeeck (created July 29, 2021) is currently flagged as "Verified 21+" with full access to adult content. Why? Because I mistakenly used my parent's ID for age verification — and Roblox considers this a permanent, irreversible error.

What happened:
- My account is permanently locked to the VNG (Vietnam) region.
- I have full access to voice chat and adult games.
- I contacted Roblox-VNG support multiple times (tickets #160525751, #162043975, #162373225, #164756759).
- Roblox refused to help. Their only response: "We cannot update age settings. Create a new account."

I filed an official complaint with the FTC / ICPEN (Reference #200391024). Yes, the US Federal Trade Commission. My complaint is now in the international Consumer Sentinel database, shared with law enforcement across 65+ countries.

This company is more concerned with automated systems than with fixing a clear, provable child safety emergency. If you value your child's safety, think twice before letting them spend money here.

Roblox Corporation, do the right thing: Reset my age verification to 13+ and move my account back to the Global region.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Rude player

In roblox some players were being rude for no any reason and i need roblox to banned all that lind of players

24 April 2026
Unprompted review
Rated 3 out of 5 stars

I still play it but the updates suck

I still play it because its fun but roblox is ruining it, i wish they stopped updating the game because it's community driven and no one will care about roblox's own efforts except for game moderation.

I hope the ceo steps down or reverts all of these updates.

Updates i disliked

Setting friends to connections (Now reverted) too corporate

Settings games to experiences, too corporate

Age groups : Restrict communication too much, and makes it easier for preds to talk to kids by using alt accounts of their desired age.

Layered clothing : Mostly filled with slop that takes 2 seconds to make and always comes up first prompting to me to specifically search for classic clothing

Dynamic faces only : This isn't an issue but the modellers for the faces made the faces ugly and the faces should move with vc for people who don't wanna share their face cam and the player should have a toggle button to force the face in a certain position.

New game publishing for all ages requirements (Not implemented yet) : The security checks required are annoying but harmless and actually positive, however it is annoying and greedy that you need roblox plus to do it which will almost certainly stop many future big games made by talented children who cant get roblox plus for whatever reason.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

My balls fell in the paper shredder

This game has so many pedophiles that when I tried playing Bombastic Femboy Twerk Simulator like 18 80 year old men tried adding me on ToCatchAChild.com and my balls fell into a paper shredder so I fled to Adrian, Georgia cos Georgia(state) is suing Roblox

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Honestly i used to love roblox

Honestly i used to love roblox, but the recent updates have ruined it. You cannot chat without submitting your ID, which if it gets leaked would be a huge issue and its just not nescesarry. Aswell as this, they keep removing the classic things like old faces, and the devs do NOT listen to us players at all. Its like they want to loose players. Also in one of their videos on social media, they made fun of acne, which i know can be a big insecurity for some people which is just not okay for anyone, let alone a multi million dollar company to be doing. Hope this has been helpful. The games ruined.

24 April 2026
Unprompted review

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