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Review summary

Created with AI, based on recent reviews

Evaluating 1,880 reviews, most reviewers were let down by their experience overall. Many customers express significant dissatisfaction with recent changes to the platform, particularly regarding the removal of classic features like chat and traditional avatars, which they feel detracts from the social aspect and overall enjoyment of the game. People also frequently encounter issues with the app's functionality, including problems with joining servers, age verification systems that are often inaccurate, and frequent crashes after updates. Reviewers report that the customer service is largely unhelpful, often providing automated responses and failing to resolve critical issues such as account recovery or unauthorized purchases. Some people were dissatisfied with the product itself, citing concerns about items disappearing after updates and the platform's monetization practices, which they believe prioritize profit over user experience. Conversely, a small portion of people felt that despite these issues, there are still enjoyable games and new content to explore, acknowledging that the platform can still be fun for some users.

What people talk about most

User experience

Customers consistently note negative experiences with user experience, particularly regarding new age... See more

Product

Reviewers mention negative feedback about the product, with many expressing that Roblox has declined... See more

Application

Reviewers highlight negative aspects of the app, with many expressing significant dissatisfaction regarding... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing dissatisfaction and... See more

Social media

People report negative experiences with social media, primarily due to issues with chat functionality and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm mad on Roblox now because on May 29, all donation games have been broken because you can't buy gamepasses from other games anymore! AND you have to pay a subscription to donate! So basically, you'... See more

Rated 2 out of 5 stars

I've played this wonderful game for 7 years, but I have been having trouble with reporting players who are disobeying the community rules and regulations. Including ones that use paid scripting (or ex... See more

Rated 1 out of 5 stars

My daughter received a Roblox gift card from her grandmother for her birthday. We scraped off the film over the code and tried to use it and Roblox stated it was previously used. We never used it befo... See more

Rated 2 out of 5 stars

Roblox was really fun especially because I’ve been playing Roblox for years but now it’s just getting out of hand just because a report of online stalkers and dating all that stuff it got Roblox got s... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

5 years ago

5 years ago, it was an amazing, fun community, but everything went downhill after they added UGC and r15. They just keep on accidentally shooting themselves in the foot, but by today, I don't think there's anything left of that fricking foot. Oh yes, we need to protect the children. Oh, they keep on being abducted by predators. That's not Roblox's problem, like genuinely it's their parents, if an old hairy man takes your child at a gas station, is it the gas station's fault? Or their brain-dead parents' fault? i want old Roblox back

1 May 2026
Unprompted review
Rated 1 out of 5 stars

The new update has ruined Roblox…

The new update has ruined Roblox because I am premium and now if I want to keep building by game I have to pay an additional £5. Roblox has gone from fun to one of the worst games I have ever played in less than 6 months, so greedy.

1 May 2026
Unprompted review
Rated 3 out of 5 stars

Half good

This was good in before and if Roblox is reading this lets good back to OG ways, if not you are getting a 1 star rating

25 April 2026
Unprompted review
Rated 3 out of 5 stars

I HATE THIS APP

This game won't let us chat which if you know, YOU NEED IT TO TELL PEOPLE INFORMATION. I used to chat with my Xbox controller (never had a mic), now it feels empty, like those teamwork games are for nothing. To fix this you need to bring chat back (I just realized that they had to do it, or they will be BANNED everywhere) even tho my hate for roblox is true, I still have fond memories of hopping onto rivals and grinding.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

hi roblox

hi roblox, i have a problem

so recently i have been hacked of my adopt me pets from a RANDOM player. so i did what any person would do. i reported it. and now? WHERE ARE MY PETS ROBLOX?!? I REPORTED THIS SHIT A MONTH AGO!!
anyway if you want one less player i would suggest you give me my pets back.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

bring back chat

i was playing fps, but my ally wont move,
i did say「YO MOVE」,BUT HE WONT MOVE!!!!!
BECAUSE ROBLOX DONT GIVES FREEDOM CHATS!!!!
yeah, roblox its now north Korea....
#bringbackchat
#freeedom

30 April 2026
Unprompted review
Rated 1 out of 5 stars

My 11year old decided he wanted to redo…

My 11year old decided he wanted to redo his password and forgot it. Now we cannot log in and they will not verify his account despite the fact they have everything *and* can see the codes from used gift cards that we used on his account I would give them no stars if I could. This is more like ransomware. Do not invest your hard earned cash on this platform

4 April 2026
Unprompted review
Rated 2 out of 5 stars

I like roblox .Its just one of those games where you just have to be careful and aware for the dangers it has .

I like roblox .Its just one of those games that despite its flaws ; we just dont have any replacements . Dont take me wrong , theres good games . But the moderation is hot garbage . Like theres been multiple instances where people get upset over a game and threaten to harm me irl i say something like shut up and get banned???? for what ? Also , i made a grimace shirt back in 2022 and it got taken down by roblox and mcdonalds and i got a permanent DMCA strike on my account ? And predators aswell as hackers get to roam free on this platform like its their safe haven ? you have good games but not good app moderators . Thats my take on it . Its annoying when 5 year olds get away with murder ; crying they lost a game and when you retaliate ? Ban ? serious ? This game needs a serious change in the people running the show otherwise it has good potential . I have mixed feeling about this game so im going to rate it 2 stars instead of 1 . They should have a change of C.E.O , safety management moderations all of that . They shouldnt be shipping our information just because we agreed to give our personal details for chat like thats just blackmailing children at this point . Including me . Were falsely given the promise our data is deleted yet its being uses by I.C.E agents when i dont even live in America . Bogus yet some of the games that are on there are good . Still that doesnt give you the excuse to violate someoens privacy and security like that through deception.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

ABYSMAL platform.

This platform has become borderline unplayable over the past 3-4 years. I don’t believe for one second that removing players freedom to customise, interact and create is in any way “benefiting” the platform. The moderation has gotten worse since 2025, predators now have a borderline buffet of what vunerable children they want to prey on and the corrupt higher ups and CEO are turning a blind eye and raking in profit. There’s nothing left on this website but money hungry trash-developers, borderline pedophiles and hidden potential being screwed over by the company.

Absolutely ABYSMAL way to destroy your platform.
Don’t waste your time.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is run by scammers

One star is pretty charitable at this point.

My account was banned for a minor infraction. Though harmless, they allow cheaters, scammers, and pdfs to with open legs to roam around and infest the games like cockroaches. Admin really are a bunch of scammers.

6 July 2025
Unprompted review
Rated 2 out of 5 stars

The downfall of Roblox.

Uhm, this is a player from October 2021, and DANG, has Roblox downgraded. I used to play this game a lot more, but now I only play Social Baseplate, and it's barely enough entertainment. There are so many flaws, especially now. Chat was something created at the very beginning of the game. It helped players communicate with one another and help build better friendships. In late 2025, Roblox announced that they'll remove chat for people who didn't do an age check. Why, you might ask? This goes back in early 2025. Schlep, a Roblox player, helped protect Roblox kids from Haiji Towa IRL. (iykyk) Roblox then was like, "Nah, we'll ban him." and sent him a Cease and Desist order. "What's a Cease and Desist order?" dw, I gotchu. It's a legal piece of paper, or a digital email, command from a court/government agency, forcing a party (a group of people I'm pretty sure.) to discontinue their illegal actions. In other words, Roblox told Schlep to stop protecting children from the predators.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Roblox is selling information to ICE

Roblox is selling information to ICE. Many people who play Roblox, have had their personal information given to ICE. This is a severe sign of corruption from the US government, which should not be happening.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox home of the pedofiles

Roblox home of the pedofiles. Had a grown man trying to talk to my child. Told Roblox and they did nothing. They also refuse to delete my profile. I'm threatening legal action. Everything they have told me I've done and they still won't delete my profile. Roblox NEEDS to be put of business. If I could give negative stars I would! Don't ever sign up your children for this stupid game! Too many sick perverts on here that prey on small children. Roblox should be held accountable for every circumstance! And I'm not going to stop until I win and they go out of business and get rid of my information like I've asked over a dozen times!

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Their “Customer Support” is a joke

Their “Customer Support” is non-existent, the whole system is filled with bots, AI and automated messages that will 90% discard your tickets immediately. You’d better pray you’re one of the few lucky to get your tickets reviewed, or just don’t waste your time on this. They want to cut costs and do not want to do their jobs.

28 April 2026
Unprompted review

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