It was better than I expected , particularly as it turned up in a pretty small flat box , and I expected it to be 5 ft tall. The instructions to put it together were rather minimal , from the Chine... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service from Robert Dyas, good price on the item and despatched in a timely manner. Only let down by the carrier Yodel who always seem poor. Had the carrier cost refunded by Robert Dyas, proving... See more
Swan Retro Slow Cooker,3.5L A very nice appliance. Easy online ordering, payment and collection. Prompt communication when I could collect my item (The same day I ordered!)Very friendly staff who lift... See more
Ordered fold up soft play cube for a christmas present for my young daughters, it was already on offer and got a further £5 off for first purchase. Worked out alot cheaper than other places I have see... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
57K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are always helpful and…
The staff are always helpful and grateful for our custom , and always find what you want.
8 August 2026
Unprompted review
Garden bench
Extremely quick delivery.The garden bench was easy to put together and very sturdy.Well worth it and it was half price in sale.
10 August 2026
Unprompted review
Fabulous stote in Wimbledon wuth…
Fabulous stote in Wimbledon wuth friendly Team🌟🌟🌟🌟🌟
8 August 2026
Unprompted review
In stock at the right price
They stocked the product I wanted at the right price which thankfully meant I didn't have to use Am**on.
Item arrived safely and in good time.
Having a high street presence also means a lot to me.
11 August 2026
Unprompted review
I bought a powder coated steel Vida XL…
I bought a powder coated steel Vida XL garden dining set from Robert Dyas for my mother and it started rusting after a few months. I called them today as I could see it for myself (I don't live locally to where it was delivered) and I was told that because I am out of warranty by 4 days (it was 12 month warranty) there is nothing they can do. After being put on hold, Customer service gave me a number for Vida, who are constantly closed and they will only liaise with you on Chatbot. Really poor quality product and poor customer service. It is a case of buy cheap, buy thrice unfortunately.
11 August 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Lyn.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear that you have experienced issues with your Vida XL garden dining set, particularly after only a few months of use. We completely understand how disappointing this must be, especially when the set was purchased as a gift for your mother.
At Robert Dyas, our standard warranty period is 12 months from the date of purchase. As the item is now outside of this warranty period, any warranty-related concerns need to be raised directly with the manufacturer, Vida XL who will be able to advise you on the options available.
We are also sorry to hear about the difficulties you have experienced when trying to contact Vida XL. We appreciate how frustrating this can be when you are looking for assistance with a product.
Thank you again for taking the time to provide your feedback. We hope that you are able to get the matter resolved with the manufacturer as soon as possible.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
I ordered a beard trimmer for my son on…
I ordered a beard trimmer for my son on Wednesday as a gift with delivery expected on the Friday… it hasn’t arrived … there has been zero communication do i emailed to then have a response to say it will be delivered yesterday … it hasnt been delivered snd no update on the Roysl Mail tracking . I think next time it would be easier/ quicker to give him the money the go to a shop
11 August 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon,
Thank you for your review, I hope you are well today!
I am very sorry to hear about your experience you have described, this is certainly not what we wish for our customers.
Having looked into this I can see that a courier query has been raised and we should have a response within 24 hours. Once we have a response we will reach out to you with an update,
We appreciate your patience whilst we work to resolve this for you.
Kind regards
Sarah- Customer Relations Executive
Disappointing delivery service
Disappointing delivery service
I placed an order with Robert Dyas on a Tuesday, with delivery expected the following day. However, by Thursday I received an email advising that my order would be delayed.
I called on Friday for an update and was told that it would be delivered later that day, which it was. However, this was still two days later than the original promised delivery date.
My main frustration is that I had to contact Robert Dyas myself to find out what was happening. If an order is going to be delayed, customers should be proactively kept informed rather than having to chase for an update.
The order eventually arrived, but the delivery experience was disappointing and could have been handled much better.
4 August 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Christina.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the delay with your order and understand your frustration, especially as you were expecting delivery the following day and had to contact us yourself to find out what was happening.
We appreciate your comments regarding communication and completely agree that customers should be kept informed when there is a delay to their order, rather than having to contact us for an update. We are pleased that your order was eventually delivered, but we apologise that it arrived two days later than the original expected delivery date and that the experience did not meet your expectations.
Your feedback is important to us and will be shared with the relevant team as we continue to review our delivery service and how we communicate updates to customers.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Basically no staff went to pick up the…
Basically no staff went to pick up the item. The girl couldn't leave the till untill someone came to receive her. Eventually someone came so she went to get my item and didn't come back, so I then had to wait for another member of staff to turn up to get it. 20 min of my life I won't get back
7 August 2026
Unprompted review
Reply from Robert Dyas
Hello David,
Thank you for your review.
I am sorry to hear about the experience you have described, this is certainly not the experience we wish for our customers.
Thank you for sharing your order number. We have raised this as feedback for the store for review and improvement.
We appreciate you giving us the chance to improve our service.
Kind regards
Sarah
Ordering from this company was easy…
Ordering from this company was easy with good delivery times ,it's a pity the delivery driver wouldn't actually deliver my item to my flat despite me being disabled
4 August 2026
Unprompted review
Simple, Effective good service
It was very simple - I was able to Pay with Samsung Pay and the goods arrived promptly even with a day's delay to the delivery due to an unscheduled work trip.
7 August 2026
Unprompted review
Garden table and chairs arrived with 2…
Garden table and chairs arrived with 2 chairs broken and the table. Contacted customer service, sent the photos of damaged items still waiting reply.
10 August 2026
Unprompted review
Reply from Robert Dyas
Hello Alison,
Thank you for your review. I am sorry to hear about the issue you have described, this is certainly not what we wish for our customers.
Having looked into your case I can see that your exchange has now been arranged.
Again please accept our sincere apologies and we appreciate you giving us the chance to make this right.
Kind regards
Sarah
delivered faster than expected
delivered faster than expected, Item was really well packaged to avoid it being damaged
7 August 2026
Unprompted review
I found the right little lightbulb in…
I found the right little lightbulb in among the large range of other lightbulbs.
So far so good.
But hey, Robert Dyas Chiswick, what are you doing setting aside a large space at the back of the store for a Post Office? Have none of your local staff explained about the queues that about to destroy the branch?
7 August 2026
Unprompted review
Easy to order
Easy to order, efficient and speedy delivery, would definitely recommend
5 August 2026
Unprompted review
Garden Accessories
Placed a couple of orders with them now, more than happy with their service, would definitely recommend them to family and friends.
4 August 2026
Unprompted review
The very small freezer 35.5 CMS fitted…
The very small freezer 35.5 CMS fitted into the space we had available perfectly, and we were helped by the DPD driver.
Excellent and speedy service thank you.
6 August 2026
Unprompted review
Great Service
Easy to order and item was delivered before date advised. Excellent service.
6 August 2026
Unprompted review
DX express have not delivered my…
DX express have not delivered my barbecue .They are telling Robert Dyas the address was incorrect and it was absolutely correct.DX do not answer emails and use a dreadful non user friendly AI system.After 3 hours of calls to Robert Dyas I still dont have a delivery date.Robert Dyas staff have been very good bot cant see to get an answer from their courier.By contrast I ordered planters which arrived within 2 days with excellent service from the different courier service.
At 10.10 today I was told I would be rung back by Robert Dyas in 20 mins and I am still waiting for the call.Like Saturday with the customer service agent was on hold to DX for 45 mins we then agreed she should give up.I have called oRD on 8th,10th and 11th
8 August 2026
Unprompted review
Reply from Robert Dyas
Good Morning Susy.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
Please accept our sincere apologies for the delay and frustration you experienced while waiting for your barbecue. We appreciate how disappointing it must have been to have to make repeated attempts to contact us and the courier.
We have checked the latest tracking information and can confirm that your order is out for delivery today 13/08/2026 with DX. We hope this means your barbecue will be with you shortly and that the delivery can now be completed successfully.
We are also sorry that you experienced difficulties obtaining clear updates during the process. We appreciate your comments regarding the communication from the courier and will take this feedback on board.
Thank you again for your patience and for recognizing the efforts of our Customer Care colleagues who have assisted you throughout this situation. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Not impressed.
Before ordering I checked that the product was in stock and that Click and Collect was available. So i ordered only to receive ab email telling me the item was not in stock and could take upto 4 working days delivery to my store. Not impressed.
7 August 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Glyn.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear that your experience with our Click and Collect service was disappointing, especially after receiving an update advising that the item was not currently available at the store and could take up to four working days to arrive.
This does sound disappointing we are sorry that the availability information provided did not meet your expectations. Your feedback is important to us and will be shared with the relevant team as we continue to review our stock availability and Click and Collect processes.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.