It was better than I expected , particularly as it turned up in a pretty small flat box , and I expected it to be 5 ft tall. The instructions to put it together were rather minimal , from the Chine... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service from Robert Dyas, good price on the item and despatched in a timely manner. Only let down by the carrier Yodel who always seem poor. Had the carrier cost refunded by Robert Dyas, proving... See more
Swan Retro Slow Cooker,3.5L A very nice appliance. Easy online ordering, payment and collection. Prompt communication when I could collect my item (The same day I ordered!)Very friendly staff who lift... See more
Ordered fold up soft play cube for a christmas present for my young daughters, it was already on offer and got a further £5 off for first purchase. Worked out alot cheaper than other places I have see... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
57K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Garden table and chairs arrived with 2…
Garden table and chairs arrived with 2 chairs broken and the table. Contacted customer service, sent the photos of damaged items still waiting reply.
10 August 2026
Unprompted review
Reply from Robert Dyas
Hello Alison,
Thank you for your review. I am sorry to hear about the issue you have described, this is certainly not what we wish for our customers.
Having looked into your case I can see that your exchange has now been arranged.
Again please accept our sincere apologies and we appreciate you giving us the chance to make this right.
Kind regards
Sarah
False advertising on your click and collect in one hour
False advertising on your click and collect option-
The website said there was one of the item in local store for click and collect in one hour, however, after the one hour wait, i got an email to say it will be available in 5 days.
If i knew it would take five days in the first place, i would have shopped elsewhere for immediate buy on same day.
6 August 2026
Unprompted review
Reply from Robert Dyas
Hello Harry,
Thank you for your review. I am sorry to hear about the issue you have described. On occasion due to store stock being on a first come first served basis we cannot always guarantee that the store will have the stock required at the point of purchase I'm sorry.
Looking into the order number provided this was an in store purchase rather than a click and collect order.
Please be advised we will raise this as feedback to be reviewed and improved.
We appreciate you giving us the chance to improve our service
Kind regards
Sarah
delivered faster than expected
delivered faster than expected, Item was really well packaged to avoid it being damaged
7 August 2026
Unprompted review
I found the right little lightbulb in…
I found the right little lightbulb in among the large range of other lightbulbs.
So far so good.
But hey, Robert Dyas Chiswick, what are you doing setting aside a large space at the back of the store for a Post Office? Have none of your local staff explained about the queues that about to destroy the branch?
7 August 2026
Unprompted review
Easy to order
Easy to order, efficient and speedy delivery, would definitely recommend
5 August 2026
Unprompted review
Garden Accessories
Placed a couple of orders with them now, more than happy with their service, would definitely recommend them to family and friends.
4 August 2026
Unprompted review
The very small freezer 35.5 CMS fitted…
The very small freezer 35.5 CMS fitted into the space we had available perfectly, and we were helped by the DPD driver.
Excellent and speedy service thank you.
6 August 2026
Unprompted review
Great Service
Easy to order and item was delivered before date advised. Excellent service.
6 August 2026
Unprompted review
DX express have not delivered my…
DX express have not delivered my barbecue .They are telling Robert Dyas the address was incorrect and it was absolutely correct.DX do not answer emails and use a dreadful non user friendly AI system.After 3 hours of calls to Robert Dyas I still dont have a delivery date.Robert Dyas staff have been very good bot cant see to get an answer from their courier.By contrast I ordered planters which arrived within 2 days with excellent service from the different courier service.
At 10.10 today I was told I would be rung back by Robert Dyas in 20 mins and I am still waiting for the call.Like Saturday with the customer service agent was on hold to DX for 45 mins we then agreed she should give up.I have called oRD on 8th,10th and 11th
8 August 2026
Unprompted review
Reply from Robert Dyas
Good Morning Susy.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
Please accept our sincere apologies for the delay and frustration you experienced while waiting for your barbecue. We appreciate how disappointing it must have been to have to make repeated attempts to contact us and the courier.
We have checked the latest tracking information and can confirm that your order is out for delivery today 13/08/2026 with DX. We hope this means your barbecue will be with you shortly and that the delivery can now be completed successfully.
We are also sorry that you experienced difficulties obtaining clear updates during the process. We appreciate your comments regarding the communication from the courier and will take this feedback on board.
Thank you again for your patience and for recognizing the efforts of our Customer Care colleagues who have assisted you throughout this situation. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Not impressed.
Before ordering I checked that the product was in stock and that Click and Collect was available. So i ordered only to receive ab email telling me the item was not in stock and could take upto 4 working days delivery to my store. Not impressed.
7 August 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Glyn.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear that your experience with our Click and Collect service was disappointing, especially after receiving an update advising that the item was not currently available at the store and could take up to four working days to arrive.
This does sound disappointing we are sorry that the availability information provided did not meet your expectations. Your feedback is important to us and will be shared with the relevant team as we continue to review our stock availability and Click and Collect processes.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Quick service, good price
6 August 2026
Unprompted review
Item as described and arrived earlier…
Item as described and arrived earlier than expected! Great product great service
8 August 2026
Unprompted review
Handy store, great staff
Really handy having a store like this in the city centre, and that you can order online for collection later on the same day on loads of stuff. Staff are always really helpful
5 August 2026
Unprompted review
Good value for money and improved…
Good value for money and improved design meant assembly the patio furniture set was easier than last time I bought one. When I thought there was a piece missing I could speak to an actual person who was very helpful and in fact the piece was not missing.
6 August 2026
Unprompted review
lovely staff very helpful
8 August 2026
Unprompted review
Delivery significantly delayed, damaged and awful instructions.
The delivery was significantly delayed by Robert Dyas but they did not tell me, I had to chase. The product arrived damaged with some panels dented. The instructions are truly shocking. If you can look beyond all that then you will have a galvanized shed that does the job.
11 August 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Website User.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear about the delays you experienced with your delivery and that you were not kept informed, leaving you to contact us for an update.
We are also disappointed to hear that the shed arrived with damaged panels and that you found the assembly instructions unclear and difficult to follow. We appreciate how frustrating it must have been to encounter these issues after waiting longer than expected for your order.
We are pleased to hear that despite these concerns, you are happy with the shed itself and that it is ultimately serving its intended purpose.
Your comments regarding the delivery communication, condition of the product and clarity of the instructions are important to us, and we will take this feedback on board as we continue to review and improve our service.
Thank you again for sharing your experience with us. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Ordered a wok for my son as a house…
Ordered a wok for my son as a house warming present. It is good quality exactly as described and arrived really quickly Robert Dyas stock quality items at a reasonable price and seem fair if there are issues hence I return to shop there.
30 July 2026
Unprompted review
Excellent service and quality.
I have recently bought two items on line with this company. Both were delivered promptly. The items were both as described and more importantly both were of very good quality.
11 July 2026
Unprompted review
Easy to order ,quick delivery great…
Easy to order ,quick delivery great price and the blind looks lovely
4 August 2026
Unprompted review
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