Robert Dyas Reviews 

56,487
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 16,468 reviews, reviewers had a great experience with this company. Customers love shopping here, frequently mentioning that the store staff are exceptionally friendly and helpful, while the online ordering process is remarkably smooth and straightforward. People also appreciate the very competitive prices and consistently swift delivery times for their various household purchases. However, some customers also noted occasional issues such as delayed courier deliveries, missing hardware parts in furniture orders, or items arriving with minor manufacturing defects. A few people experienced frustrating communication problems or encountered difficulties when trying to track their parcels through the delivery system. Despite these specific drawbacks, shoppers generally remain satisfied with the overall service provided.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are well made, as described, and... See more

Delivery service

Users describe ambiguous interactions with delivery_service, reflecting a wide split in customer experiences.... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as extremely helpful, friendly,... See more

Order

Consumers experience mixed feelings regarding their order process, with high disagreement levels among past... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was better than I expected , particularly as it turned up in a pretty small flat box , and I expected it to be 5 ft tall. The instructions to put it together were rather minimal , from the Chine... See more

Rated 4 out of 5 stars

Good service from Robert Dyas, good price on the item and despatched in a timely manner. Only let down by the carrier Yodel who always seem poor. Had the carrier cost refunded by Robert Dyas, proving... See more

Rated 5 out of 5 stars

Swan Retro Slow Cooker,3.5L A very nice appliance. Easy online ordering, payment and collection. Prompt communication when I could collect my item (The same day I ordered!)Very friendly staff who lift... See more

Rated 5 out of 5 stars

Ordered fold up soft play cube for a christmas present for my young daughters, it was already on offer and got a further £5 off for first purchase. Worked out alot cheaper than other places I have see... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(56,487)

15,507 reviews in the last 12 months

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Rated 5 out of 5 stars

Two chair patio set

Very happy with the delivery service (4 days). Furniture arrived in one box saving on unnecessary packaging. Only had to put table together which was a bit faffy but still didn't take long. Quality is excellent for price paid and it looks good too.

10 August 2026
Unprompted review
Rated 2 out of 5 stars

Quality of product well below what was…

Quality of product well below what was expected.

Ridge bar bowed, roof panels bowed , missing capping felt. General quality of panels poor. Facia panel split when fixing.

Instructions are poor do not relate to online video.

Had to substitute some of the timber and improvise to errect the shed.

If we had time we would have returned the whole order.

3 August 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Elaine.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

We are very sorry to hear that the quality of the shed did not meet your expectations and that you experienced several issues during assembly.

I can understand how frustrating this must have been, particularly when you had to substitute timber and make adjustments yourself in order to complete the installation.

We are sorry that the product required this level of additional work and that you were left feeling that you would have returned the entire order if circumstances had allowed. Your feedback regarding the product quality, packaging, components and assembly instructions is important to us and will be shared with the relevant teams for review.

If you require any further assistance from our team, please do not hesitate to contact us for further support. We would be happy to look into any outstanding issues you may still have with the product.

We apologise again for the disappointment and inconvenience caused, and thank you for bringing these concerns to our attention.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 3 out of 5 stars

Delivery company let them down

The ordering process was quick and easy. Order was dispatched next day unfortunately the delivery service (EVRI) wasn't so good after 8 days still no sign of delivery. now 5 days overdue and still no information from EVRI. However Robert Dias were kind enough to refund me and cancel the order.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Parasol stand

You had what we wanted; it was heavy and a cheerful member of staff carried it to our car. Good service with a smile

7 August 2026
Unprompted review
Rated 5 out of 5 stars

The politeness and helpfulness of the staff.

The politeness and helpfulness of the staff in the Woodley store is a really good reason to shop there.
I use the store because I am disabled and any help that I may require in never turned down.
Help is given to find products in store or advice on products themself.
Well done, Woodley

7 August 2026
Unprompted review
Rated 4 out of 5 stars

Great product. Delivery spoiled it.

Ordered as it could be delivered just before we went away. Evri were the delivery company and despite having an email that they had received the order the day before due delivery, the order didn’t arrive. I called Robert Dyas to see if we could delay delivery until our return and was told they would contact Evri and try to organise this. I’ve had communication with Robert Dyas and their customer support have called me so can’t fault them, just the delivery company. Thank you Rober Dyas for being able to speak to a human being.

6 August 2026
Unprompted review

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