Road Runner Sports Reviews 

The process they have for updating the inventory on their online site is either poorly managed, slow to update, or just updated with a seemingly low-tech or old-tech process.

I ordered a pair of shoes from them, it took them 9 days to send me an email saying that the particular model was out of stock. I tried a second time with a different pair, and the same thing happened. I called their customer service line to file a complaint and help them understand why people wouldn't want to go through that in case the same thing happens a third time.

The best thing they offered me was free expedited shipping on my next order, but they couldn't tell me when the web dev team would finish updating the site inventory, because obviously I wouldn't want to go through that a third time.

The best suggestion/help they could give me was to call the customer support number before placing an order instead of improving and correcting their own system. Get with the times.

It is quite easy to make sure that a website updates inventory accurately and quickly to prevent this from happening and to prevent the customer from having to call a service line before placing an online order. Especially in 2026. We have the technology.

I highly recommend purchasing shoes through a different middle-man company or the manufacturer itself instead of Road Runner Sports. I will never use Road Runner Sports again or recommend them to anyone. They have lost me for life.

Aside from issues with shady membership messaging, I have unsubscribed from their emails at least a dozen times now. Like clockwork, every month or so, I'm added back to their lists. Is this violation of CAN-SPAM intentional?

This is a company that will not allow you to disenroll, so I bought shoes and they are a week late..

I have been a customer of Roadrunner sports since 1989. They have always had the best selection and information on the latest shoes in the running world. They have knowledgeable staff and great customer service.

Roadrunner Sports is my go to for ordering running sneakers. The selection is great and I get my order quickly.

I have been a loyal RRS VIP for the better part of 10 years. However, I have noticed in the last year or two, the service has deteriorated noticeably. I've experienced lengthy shipping delay and this last time, I ordered a pair with expedited shipping, only to find out the store had canceled the order and I wasn't even notified. I had to call them, got put on hold, didn't get a call back so I went on to the chat where I was helped by a helpful agent named Deidre who notified me of the canceled order. My credit card was charged but there was no shipment. Meanwhile I really needed the shoe because my last pair of adrenalines tore up my feet and I had to order a new pair ASAP. When Deidre told me that the soonest I could get a new pair to me was another 3 days (I had already waited 3 days) I decided to cancel the order and just get a pair from my local store, which I would have done 3 days ago but they don't have the colors I like. This is why I like ordering from the RRS site because of the options. There really is no advantage to being a VIP when you consider the annual amount that gets charged. I am done with RRS for good.

The online store pulled a bait-and-switch, hounding me with emails offering rewards, and then when I sign on its a crap shoot what amount you're told you have in rewards, then you apply a rewards amount and approve the purchase only for the site to actually charge you in full as if rewards didnt exist. It did this to me twice. Also, the first order, I emailed to cancel and the rep gives me some explanation though no correction or anything different and instead of canceling asks me to confirm again to cancel. Then when I email back to confirm again to cancel, I'm told it's too late as the order shipped already, but I can just return. I receive the item and now I cant return it because the website says its still processing so it doesn't allow me the option.

The second order confirmed at the full price so I immediately emailed to say cancel and dont ask me again to cancel. Im told it canceled but 3 days later and its still on my card and pending. Then I emailed to ask what's going on and they say inventory canceled because it was out of stock, not that I cancelled it, and it'll be credited eventually.

This has been the WORST experiences with an online store I have ever experienced, and I do majority of my shopping online/in apps. I cant believe how chaotic and unprofessional this has been. Turned off to ever shop online or in store.

"I am writing to commend Amanda for her exceptional service. Finding comfortable footwear after my recent foot surgery was proving difficult, but Amanda’s attentiveness made all the difference. She skillfully paired the right insole with my preferred shoes to eliminate my pain. After 20 years of shopping here, I continue to be impressed by the level of care provided by your staff."

My podiatrist told me i should get the hoka bondi 9, so that’s what i went for. There was a line to check in with an associate. So after waiting in line for about 10 min I told the girl with the iPad what i wanted to try on. She told me she could only get me one shoe at a time even though i told her i wanted to try 2 different pairs. Seems surprising to me i can only try on one pair when im there ready to drop almost $400 on 2 pairs of shoes. But whatever, i pick one color and one size and she tells me she will have it out for me shortly. 20 min go by, no shoes, no help, no nothing! I go back to ask what’s the status and someone else now has to request the shoes for me because there’s no request in the computer. Cool. Waited about another 15 min, finally got the shoes, Tried them on, i needed a smaller size. So i went up to 3 male associates who were all just talking to each other and asked if one of them could help me. The guy looked beyond bothered and proceeded to tell me that he and his associates were all helping customers so I’d need to go back and get in line to get on the wait list for someone to help me. Easily 30 people working there, not one could be helpful. I left and went across the street to REI and spent my money there. The store is full of bells and whistles but what’s the point if the service sucks?

ROAD RUNNER SPORTS IS A TRUSTED COMPANY. They kept me upto date on my order and package arrived quickly. I am very happy withb my purchase from Road Runner Sports.

I had to return a product, and they had me set up within one minute with everything I needed prior to going to UPS.

From start to finish they always deliver a great experience. Very trustworthy and great service

Had what I wanted. Great price, free and fast shipping.

Have always had positive interaction with RR sports. Although I rarely ever return a pair of shoes in the timesI had to they lived up to their end of the deal...

Bought the VIP membership long ago and it has paid off with discounts. We purchase shoes or apparel every year. Shipping is fast, returns are no hassle. Started using RRS decades ago. Quality and service have never wavered, Help by phone has also been excellent.

I have been a VIP member for many years. I appreciate the online selection and love the stores as well. I can always find what I want and the VIP benefits are fantastic offering great discounts.

Excellent product selection. I can often find older models of my favorite running shoes and save a significant amount of money. The VIP program also helps me save on purchases.

I have shopped at Road Runner sports for many years and have found they always have what I'm looking for and through membership I appreciate the discounts, free shipping and return policy. They carry Mizuno shoes and those can be hard to find though other retailers, and I've certainly scored some good deals on sale or in the outlet. Living in a small town I have limited access to a good selection of running gear and I'm glad Road Runner can fill that void.

They will send emails to you multiple times a day for advertising better just to buy off Amazon same price and don’t get bothered with all the emails

The process of purchasing and the selection of products was adequate enough to find what I was looking for. It made for a pleasant overall experience.