Rigby & Peller Reviews 

2,162
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items fit comfortably and offer a wide range of attractive colors and styles for everyday wear. People also find the online ordering process smooth and straightforward, while appreciating prompt and efficient delivery services that make shopping very convenient. However, some reviewers were not happy with frustrating delivery delays, extended waiting times, and unexpected shipping issues that disrupted their plans. Consumers also pointed out that sizing can sometimes be inconsistent across different styles, meaning that certain items did not fit properly or required exchanges.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high standard and beautiful, quality... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully made,... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrive promptly and... See more

Order

Clients share ambiguous opinions on order processes and delivery experiences. Many consumers praise the... See more

Return policy

Consumers find return policy to be ambiguous, reflecting a wide variety of experiences. Many reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After years of searching, I have come back to the Deauville bra, which is top quality and fits my boobs. Unfortunately as with almost all bras I have trouble with the straps being set too wide for me,... See more

Rated 5 out of 5 stars

I visited the Guildford store and had great service from Emma. She talked me through what to look for when making a purchase and gave me several to try on in my size, giving good advice about the pros... See more

Rated 4 out of 5 stars

Your service is great, I have no complaints. The 2 bras I ordered, a minimizer & a PrimaDonna Madison are perfect. But I am a bit disappointed in the bodysuit. It is wireless, and for a 38G-H there... See more

Rated 4 out of 5 stars

Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more


Company details

  1. Lingerie Store
  2. Sportswear Store
  3. Swimwear Store
  4. Underwear Store

About Rigby & Peller

Written by the company

The most pleasurable way to find your perfect lingerie fit 🌟

👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.

📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.

👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.

Our craftmanship

Written by the company

We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,162)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I didn't try the bras on as I was so…

I didn't try the bras on as I was so disappointed by the quality in real life compared to the online pics. I will be returning them.

9 July 2026
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback.

We are sorry to hear that the products did not meet your expectations. We can confirm that, once the items are returned to our warehouse, we will process a full refund in accordance with our return policy.

We take great pride in the craftsmanship of our products and use only carefully selected, high-quality materials. Quality is extremely important to us, which is why all of our products undergo extensive testing throughout the design and production process, including tests for durability, elasticity, colour fastness, and overall performance. Each collection is also wear-tested to ensure it meets our strict quality standards before being released.

Best wishes,
Rigby & Peller team

Rated 4 out of 5 stars

Postal delivery

My problem is not with the product but its method of delivery. I ordered only one bra but it was put into such a large box what was unable to fit in my letterbox. I ended up having to take time out to pick it up from a shop.

6 July 2026
Rated 4 out of 5 stars

Rigby & Pellar

Rigby & Pellar. As Company are very good. Have visited the store in Bluewater Shopping Centre excellent service. Staff very polite and attentive.
I have order in line a few times with no issues on delivery. This time unfortunately for some reason my purchase was delivered to a UPS drop off location which I didn’t get any notification regarding this sat in for 2days waiting then did a double check to find out where it had gone. The place was downtown which was difficult for me to get to. I stay out of the town. When I called UPS to ask why they said it had to be the send who had requested this. No sure I believe that as don’t thing you would have any reason to do so. This report is just to let you know that if I order again I hope this will not happen also if you did change delivery address why and why I wasn’t informed.

3 July 2026
Rated 5 out of 5 stars

Fantastic service from Wendy

Fantastic service from Wendy. I had visited the store previously but this time I phoned up . Wendy was so helpful and I bought 2 bras. They arrived the next day, beautifully packaged with a personalised note from Wendy and a small thank you package of Yorkshire tea and a biscuit. Thank you so much for your help Wendy, I'll be back in the very near future.

13 July 2026
Unprompted review
Rated 2 out of 5 stars

Took so long to arrive even for Orkney

Took so long to arrive even for Orkney

3 July 2026
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback.

We can confirm that your order was shipped on 3 July and was delivered on 13 July. This delivery timeframe is in line with the 5–6 working day delivery estimate advertised on our website for your region.

Thank you for your understanding!

Best wishes,
Rigby & Peller team

Rated 5 out of 5 stars

Have been buying from Rigby & Peller…

Have been buying from Rigby & Peller for the last 25 years now , so comfortable to wear pretty colours to wear. They keep their shape well and wear for a few years. Ordering is easy , track your parcel all the way . Would recommend them to my friends and family.

30 June 2026
Rated 5 out of 5 stars

Just love the fact that there is…

Just love the fact that there is somewhere where I can get a bra that fits me. Good range of styles and colours.

Delivery service wasn’t great. Was supposed to be delivered on the Friday, then Saturday but didn’t arrive. Finally turned up on Monday pm.

30 June 2026
Rated 5 out of 5 stars

Very quick delivery time

Very quick delivery time. Left safely outside door.
Great products as always although oine bit of bra overlocking on strap was loose. Prima Donna always have a great fit and brilliant new colours mean a bit of strap showing is showing off!

30 June 2026
Rated 1 out of 5 stars

Having written to complain about the…

Having written to complain about the delayed delivery of my goods, I received a reply from the company telling me that my goods had been delivered. This is not the case.
I have received another message saying that there is another delay for my parcel.
Someone is not telling the truth. Will never purchase online from Rigby & Peller, unless they change their delivery service.

10 July 2026
Unprompted review
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your review.
According to the UPS tracking information, your order has been delivered to the UPS pickup point that you requested for your shipment.

To view the exact location of your parcel, please refer to the tracking link provided in your shipping confirmation email, where you will find the pickup point details and collection instructions.

We appreciate your feedback and are sorry that this experience did not meet your expectations.

Best wishes,
Rigby & Peller team

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