Riffs & Licks Music Reviews 7

I've had really great service from the Brisbane store. I'm pretty new to guitar playing but the team have always treated me generously and with respect. I traded my first electric guitar there for a new Eastman and have also just bought a Fender amp, and the guys have always been really helpful and a pleasure to deal with. I did have a glitch in an online order for strings once but when I called the store they sorted it out that afternoon and the strings arrived the next day. I think they're a really great store with staff who care about music and musicians and I recommend them.

I am writing to express my dissatisfaction with the handling of my recent online order for a sustain pedal. After 8 days with no delivery or update, I contacted the Gold Coast branch and was advised the order was processed by Brisbane.
Upon contacting the Brisbane branch, I was initially told the opposite. When I raised this inconsistency, I was then informed the item is not in stock and may take 6–8 weeks to arrive.
This lack of clear communication and contradictory information is highly unprofessional and disappointing.

Placed an order online for a few hard to find items and the order was filled and sent very quickly. Unfortunately there was a very minor hiccup with the order, but a brief phone call to an extremely helpful and courteous member of their team resulted in the issue being resolved quickly and without hesitation. Such service in these days of companies only being interested in customers' money, but not the customer themselves, is a delight. Great company with great service.

I placed and online order on 11 Dec and they despatched the order the same day. 9 days later, I called the Brisbane shop for a second time and they still cant tell me where my order is with Sendle and cannot provide any tracking details.
My advise is spend a bit of money with a reputable courier company for a better customer experience.

Great response and quick shipping. Better price than other shops and good quality product!

Knowledgeable floor staff. They do really good specials. Only negative I can think of is during my last purchase, there was a floor manager reprimanding staff about some minor issue in front of customers which was not a good look. Whoever that manager was needs to do that stuff in the back rooms away from customers. It soured my experience but I'll still go back.

Dealt with both Riffs and Licks stores in Brisbane and on the Gold Coast. The guys are always helpful and knowledgeable. I’ve bought from both stores and left guitars on consignment, never had any problems. The stores both have a good range of stock. I live right in between both stores so I often go to the Gold Coast store due to the parking situation being better. The only down side I can think of is the Brisbane store only has a few car parks out front (maybe 5) it’s a busy area and if you can’t find a park out front you may have to park considerable distance away which I’ve had to do on occasions. But overall well worth a look. Much better than the other Fortitude Valley music store which shall go unnamed.