RideNow Powersports Reviews 

Don't listen to other reviews if you want to miss out on great service and a good deal I drove over 400 miles to come here to get my new 2022 rzr 4 1000 they are the only ones that had it in stock in 6 state , do your home work on new machine and all the add on's from every dealership before complaining there to expensive and the extra services they give you during the purchase makes up for the lil bit extra you pay their customer service was top notch from start to finish don't hesitate to call them and purchase a machine unless you want to pay a lil less elsewhere and be treated like crap ....gigantic props to the guys at ridenow

I bought a 2015 Yamaha FJR 1300 ES motorcycle from Ian. It was a wonderful bike at a great deal. The sales team in the finance team are unbelievable. The motorcycle is fast and runs great. This is my 3rd motorcycle I had purchased from the RideNow business.

The staff at RideNow SoCal has been very nice and helpful, but I was surprised when I called about a bike and learned about an $890 "reconditioning fee" added to the asking price. I was willing to pay asking + taxes and registration, but a hidden $890 fee?! That's just wrong. Advertise the true price of the bike.

The worst customer service I have ever experienced. Our brand new 2022 Honda 250 has been in their shop since the middle of January, 2 months, still in pieces. No one was calling to give us updates or communicate with us at all. Cam seized and engine died after less that 5 hours ridden on this bike! They tore that bike to pieces looking for the cause of the issue and found nothing. They couldn’t prove we did anything wrong, the service guy and inspector who came out to look at it both said it looked like a manufacturer defect but because we had done our own oil change and had silicone around the drain plug the BS warranty they sold us won’t cover to fix it. Oh, not to mention the first price we were quoted to fix the bike changed to something much more expensive and they won’t honor the first amount we were initially told. We spent over 50k at ride now, you think they would want to take care of their customers but they obviously don’t care once they get your money. Whatever you do, DONT BUY THE 3RD PARTY WARRANTY FOR ANY RACE BIKE! The very first thing the service guy told us when we called w the problem was “well I don’t know, it’s a race bike”. They knew the warranty company wasn’t gonna help us before a claim was ever even submitted based off the fact it was a race bike.

Oh, and not to mention their own service guy did the exact same thing we did when they were servicing our new Talan!! (stripping a bolt). So now we have to wait for them to order the pieces to fix it, and of course now both our toys won’t be fixed anytime soon to ride. But I find it comical the thing we did that voided our warranty (that still wasn’t the cause of the problem, just something they could use to not have to pay to fix it) they did too and are taking care of it no problem. So why not fix our bike too? Our $50k wasn’t enough??

Bought the bike of my dreams, $16,250 was putting $6000 down, after them lying about if I put $1000 more down instead of approx $6000 for maintenance and warranty I'd get it for only $1000 more. They added battery warranty that I had no clue about. The gps like lo jack that I had no clue of. After I said I do all maintenance myself, Im tired and there for hours and then rushed through paperwork. My bike after down should have been $9050 came to $18000. I was there 2 1/2 yrs before and denied on credit, did everything to fix credit and came back with a high credit score excited to finally have the bike I always wanted to be cheated, lied to and ripped off. I will tell everyone that will listen how they scam people and don't care. I did call back the next day and wanted to cancel but they refused, thought I have three days to cancel financing.
I have the money to pay cash! Do not buy from this place.
Also the salesman Mike had someone else ride a review while at dealership and he pressed 5 star button himself. I did not write the original review, wasn't even from my phone.

I always have FANTASTIC service at Dayton Ridenow Powersports! From the sales team to finance to parts and maintenance staff. I am always treated like a valued guest. Leslie made my day today and sold to me my dream bike. Awesome!

RideNow Powersports was very helpful with my warranty work. Isaac contacted SkiDoo and jumped through a bunch of hoops to help me get factory warranty work completed on my snowmobile. He was quick, efficient and friendly and a great communicator. He called several times to keep me updated on the progress of parts. He scheduled an appointment and it was ready the next day. Rafael, was also very helpful.
Thank you RideNow Powersports! Your service was greatly appreciated. Paul Carter.

I went in to look at ATV'S I came across a 2007 Honda ATV. I asked the price and they said between 3,500 and 4,000. So I waited for about 30 minutes or so to find out that my OTD cost (out the door) came up to 7,200!!! FOR A 2007 250CC Honda.. WTH! The guy who helped me was extremely nice and I know he was just doing his job, but really...... Completely wrong what they are doing. The fees almost cost as much as the ATV!! Unbelievable.....

Dealership added $5,000 worth of accessories to Ryker 900 and after 1500 miles, one of the center led accessory light stopped working. I was able to determine that the led works but they spliced into other wiring in two places rather than use the factory wiring harness and correct method of wiring. A photo was taken by Ride now on N. Cave Creek and sent to BRP who confirmed that the wiring was not to be spliced and was not installed according to instructions. Since it was done by the Chandler location, I was told to call Drew, their installation Mgr who gave every excuse he could-outside of warranty, they wouldn't have wired it that way and it worked this long and was rear ended a year ago (that dealer said they don't do any rewiring) so not their problem. I would never go back to a dealer who is only looking for reasons to avoid responsibility. If this had just failed normally, so be it, but the only reason it isn't working is because they didn't wire it correctly, which is where the power issue lies.

Ride now is not a good place to shop especially if you need a ATV or an off-road vehicle for one I stayed there for 6 and 1/2 hours because I was promised to take it home that day and I only stayed there for that long because they said that it would be done in a half hour then they said an hour and a half and then they said 2 hours and I lived a half an hour away so I didn't want to have to drive home just to turn around again to come and pick up my quad. I was told that they would deliver it to me for free the next day but then the driver called in sick and then they said unfortunately it wouldn't be able to be delivered and I could either pick it up or it could be delivered the next day and I didn't want to wait so I had to drive up there another half hour just to pick it up. Next I got home eventually with my quad and started driving around and the rear brakes won't stop so I called and asked if they could take a look at it and they asked me what was wrong with it and I said I think it's just a loose brake cable but then they tell me that they could have forgotten break pads and I was like are you serious you took 6 and 1/2 hours for a safety inspection and in that time you didn't find that you forgot brake pads and now I have to drive there for another half hour drive and drop it off drive back another half hour and then hopefully go pick it up the next day for another half hour drive there and a half hour drive back

Dropped my Triumph Speed Triple off for my 12K mile maintenance, plus tires and brakes, and when I picked up my motorcycle and got it home, I found damage on the right side. Within 1 hour of my getting the bike home, I had taken the below pictures and sent them to Ridenow, documenting the damage as soon as possible. First thing the next morning, I called the dealer and they acknowledged receiving the pictures and he confirmed there was no damage when I dropped it off. I then called back and talked to the manager in the afternoon and, of course, he began to blame me. He confirmed that it was Ridenow's policy to verify and document any damage when a motorcycle is dropped off. He confirmed there was no damage documented. Even with both those confirmations, he is denying that they caused the damage and will not repair. I guess I am off to small claims court. I HIGHLY recommend that you do not do business here. If you HAVE to, you had better take pictures of your motorcycle before you leave it there. That would be the only way to prove it did not exist prior to leaving in their care. Even if I would have inspected the bike before leaving and showed them the damage, I HIGHLY suspect they would have still denied doing damage. They are going to end up paying anyway, I am not sure why you would not just do the right thing. Crazy world we live in nowadays.

Ride now price gouges everything they sell stay far away from ridenow.

I tried to buy a pit bike for $1184

after it was all said and done they wanted $2800 That is more than double the price

After finding out they put on a $399 lifetime battery wanrrenty (This bike doesnt have a battery)

and a $599 low jack on it.

So by taking those items off it should have come down $900 plus tax for those items.

No a chance they still want $2500

They also wanted a $599 documention fee plus MVD fees.

There was no MVD work done on this bike you get a certificate of origin that came in the box.

Stay away they rip off everyone that comes througbht the door

I tried to purchase a motorcycle here, but the markups are insane. Bike was $5999 MSRP. These guys came in at $8969 OTD. No thanks, I found the same bike elsewhere for $6879 OTD. Wake up Ridenow!~!

I have a 2009 Honda crf250r dirt bike that would not start
Last December I took it to Woods Fun Center; which is now called "RideNow", for diagnostic. They told me they would need to tear down the upper engine in order to give me an estimate to repair. The cost for the tear down was $270, which I agreed to. On 12/19/2020 they informed me the estimate to rebuild the top motor was $3,465.14 (In 2018 I bought this dirtbike for $2500 in mint condition).
While my motorcycle was in their care, the bike was stripped of parts, and returned to me incomplete. Total amount for parts stolen while in their shop: $4,501.29 :
$3,803.86 for mufflers - totally missing
$63.01 Chain - bike returned with a chain that is not mine and too big
$300 labor to install
$121 tires - incorrect tires & wheels
$ 20 - installation of tires
$193.42 custom graphics - partially missing, has last name written on them

So far Woods/RideNow has replaced top motor brackets, bolts, clips, nuts, and side panels
which equates to reimbursing me approx $150 out of a total lost to me of $4,501.29
5 trips to RideNow (34 miles round trip x5 =170 miles) Need to mention lost riding time with my son in cool weather.
If I buy the mufflers, they will cost $3,803.86 on Babbit parts web site. I worked with the following individuals who all said they would all make this right:
Dustin Sterns - Service Manager – no longer employed there
Joshua Watson – Service Advisor – no longer employed there
Matt Lanners (foreman) ?
James Surface – parts – still there – multiple emails with response: “Unfortunately we are having a hard time finding anything available and not on backorder”
Victor Anderson – General Sales Manager – Victor shook my hand, looked me in the eye and said he would call me. Never did.

In person, I told James and Victor, if they would simply get my mufflers, I would be ok with this and satisfied. Now I am realizing Woods/RideNow is not a reputable operation and they need to be investigated for fraud, larceny-theft, negligence, and bad workmanship.

NOTE: I have proof of purchase of graphics & tires

Past History:
June 2019 needed my kick starter repaired and a sprocket replaced, they tried to charge me $900, when it was supposed to be $570. I just want to note this might be the way they normally do business.

I have now files a complaint with the BBB Complaint #15405931 & Attorney General’s Office as of 4/24/2021

Do everything you can to avoid RideNow Powersports. They only serve the Sheeple who have no sense of what REAL customer service is.

After calling and leaving a message for the service 5 times, nobody responded at all. I get it, times are busy right now, but no excuse to not even reach out to a customer that has spent over $60,000 with your store when they try to schedule a service appointment. Thank goodness adrenaline motorsports was willing to not only answer their phones but schedule me an appointment less than a week out. Your customer service is terrible, hopefully you find management strong enough to carry your company. I hope you respond to this message although it is highly unlikely.

WORST EXPERIENCE OF MY LIFE. Completely a horrendous experience! I will NEVER come back to that unprofessional can't count or FOLLOW the First come first served rule it's a complete crap hole place!. My story I came in to look and most likely buy this CANam listed on fb drove 40 mins to get there. I was already there putting in a application and another couple was there a little bit after me looking at it and the twin of the same color with some differences. I told the team and my sales guy that they need to tell management that there are two of us looking at this and this needs to go in order. I was assured It would by another sales lead and my sales guy. I guess because of Daytona bike week or whatever the sad excuse was I fell through the cracks and even know I got approved they sold the bike to the other couple and tried to get me to buy a brand new bike. Robert the sales manager is a snake and tbh it's sad. He knew nothing of my deal or the PRICE of the bike lol asked me the same questions like I just walked in the door and had no clue my credit was ran with 3 different banks already and wouldn't honor me coming in first and wanted me to buy a 2021 because the other twin unit had sun damage and I didn't want it. This was a complete waste of my Saturday. I have never ever been treated like that. I sat at a table with no one coming back to me for 20 mins at a time after they sold it from under me. While the other couple was flying through the process and was done. Was it maybe because I could afford more and they wanted to corner me into buying a more expensive bike? Idk but I refused to go through with it and I am disgusted. STAY away from this unethical business! Nasty. Completely insane. I legit and so DUMB struck that I am filing a BBB complaint. Reaching out to CANam letting them know how there brand is being representative and I DEMAND to speak to upper management or the owner because this isn't going to fly. I am SO DISGUSTED!

Update "robert" sales manager called me after they closed the same day. and asked for me to take down this review and they are sorry it was sold under me and the other persons app was approved 30 mins quicker then mine so they do business with first come first approval. My credit has locks on it and I have to go through verification for " identity protection" which I told them this from the beginning. Not to mention my sales guy was so so slow at paperwork. Asking the same questions i already answered. They dropped the ball and are trying to sell me a 2021 at cost now ( if that's really true) it doesn't have the halogen lights or leds or even a back seat or a windshield or cruise control. All the things I wanted. Now all of a sudden they want to put the new one on hold for me. They won't sell it to anyone else. Lol This is downright ridiculous now. I have lost all interest in buying a bike. This turned me off. Like someone farting before intercourse. It's just dead. They killed it. Me and the manager screaming at each other on the phone was such a great closing to my Saturday adventures very professional of them right?. He thinks he is right, I think I am right it's just not going to work. Robert legit said to me on the phone " it's not like you put a deposit on the bike" i said you didn't ask for one!. Next thing out of his snake like mouth. We don't do deposits anyway. Then follows with "why does it Mater to us who we sell the bike to one of you would be upset at the end of the day" i was now looking at my phone like it had 4 eyes... LOOK if I where u I would buy else where. A junk yard maybe better. They probably have much better ethic business practices. At this point I wonder how he even has a job there. The sales people told me he is awful before I met him and he even introduces himself with words like "most people don't like me here and most customers hate me" LOL I should have just walked out of the building then. I also found out the price of this bike was off by 2k of fees and they didn't want to mention that. This business is a waste of space.

My husband and I saw a XR650 Honda for $6399 at Ride Now in Chandler, AZ, on Craigslist. We were paying by Credit Card. They added $800 for a condition/set up fee and other charges. Total $8300 after several attempts to negotiate. All we wanted was to buy the bike, pay state taxes and leave. That could not be done without other charges. They lie about their retail price. They act like a dealership with sales associates, managers, finance team. All we wanted was to buy the bike. They cannot be trusted. Go to a trusted, honest dealer!

Ride now purchased 2 dealerships in the Austin Tx area. I have purchase at least a dozen bikes before they moved in town. Now everything seems to be about their bottom line. No more good deals. I have had to go to Dallas, Houston and San Antonio to find deal. I really wish they had stayed away.

Purchased a Honda talon a month ago that was advertised as being a new machine after purchasing the machine I found out that it had some miles on it must’ve been used as a rental or a demonstrator they alsoUp charge everything such as registration fees and destination charges I will never buy from them again I now have a warranty issue and they’re trying to tell me they need the machine for three or four days when it only takes an hour to repairSo I am not even sure that I want it repaired I have contacted Honda about this issue my whole family works for Honda and my son-in-law is an engineer for Honda and I know that this is a scam