RideNow Powersports Reviews 

As of 8/26/2024, The company has not provided a title, regestration, or plates for a motorcycle purchased on 3/19/24 for $21,000. Under Texas law, specifically the Texas Transportation Code, Section 501.0234, a dealer is required to process the title paperwork and submit the application for title to the county tax assessor-collector's office within 30 days of the date of sale.
Temporary tags have expired and the vehicle is currently unable to legally operate on public roads.
When attempting to contact, they either hang up or make up excuses to call you back which they never do.

I purchased a Polaris 450 from this company. A few months later went in to speak to the service manager.The left side panel will not stay in place. she was rude, uncooperative, and denied this was a problem. I just wanted to know if there was a procedure that would prevent this. Her statement " you cannot talk with my mechanics " She was confrontational,and belligerent . I said no problem I won't come back. How a company can treat customer like this, for no reason simply has no rational. This company needs to go out of business. they certainly have lost mine. jack

the company ride now in surprise az did not provide
proper info about registering the vehicle. I was from out of state and they informed me it would be sent to me
now i get to deal with finding out how to register it in nm. they are happy to sell it but will not provide all the info to get it registered claim they have no control over it. they told me it would be mailed to me they lied. I paid sales tax for state of nm so how can they
register it in az.

DO NOT GET SCAMMED WITH WESTERN SERVICE PRIORITY MAINTENANCE PLAN which they will try to push on you at Ridenow! Very Pushy, nervous environment … do not recommend!

Sean & Louis Took Care Of Me And Got Me The Bike I Wanted! Great Opportunity & Amazing People! They Will NOT Disapoint!

77 days after purchase I am still unable to ride my motorcycle because they never provided the title paper to register it in my name. The bike was delivered to me pretty filthy, but I let it slide because I was excited to go ride. It takes on average 3 to 4 days to get a response just to be told nothing. I will never purchase anything from this dealer network again. Ridenow of Kansas City-Olathe

Great experience! Riley Holt was awesome!

I initially believed Ride Now was a good company, however after getting my shift gear lever and foot brake replaced by them, my bike started making a high-pitched sound. I figured it was something just fresh from the change and rode off. While driving in 5th gear my Honda Shadow started losing power and eventually shutdown. I got it started again and drove it home thinking it was an anomaly. I drove it again a couple days later and the same sound and shutting down of the bike happened. I called the service department and they said that if it was a result of their work they would fix it free of charge but if not I would have to pay a $100 diagnostic fee and then of course pay for the repair. I have never had such an issue with my bike and then they do a repair and all of a sudden the bike is breaking down on me. I already paid them $700 in repairs. Sounds like a honeypot for taking advantage of riders. What a disappointment. I said I would speak with management and was told it would be the same response and I said I would take it up to corporate and I was told that this is how corporate has them handle these things. What a disgrace and such terrible policies and a terrible company. I will never go to them again and I will tell other riders the same. God bless

Once again half of my service was complete. I brought in my 2023 tidewater 2700 Carolina bay for its 100 hour service. Trailer needed service and trolling motor warranty service from where dealer mounted. Clay and James also stated they would wash the boat after I offered to do it myself.

Go to pick up boat nothing is done to trolling motor. Have to pay an outside source 500$ to clean boat and my trailer bunks are not even touched. I go to take the boat out and the trolling motor plug almost catches on fire with my kids on the boat. This will be the third time they have had to change wiring they have done or a plug issues. As well I fixed my own trailer and now they have to have the boat back because they did not reset anything after the 100 hour service. They have caused interior gel coat issues due to not having any covering on floor or sides of boat while using tools and causing multiple issues with boat.

All this dealer cares about is what your spending money on and nothing about what they said they would do.

To add to this I have been waiting since September for the dealer to approve gel coat work as well and had to go and take my own time to get multiple estimates for this dealer. Still nothing done.

I have given this dealer multiple chances to stand by their word and make it right which it seems they will never do.

We went to Ride Now in Ocala FL after having many conversations with the salesgirl Haley with what they had available. We decided on 2 different used side by sides but had our heart set on the one Kawaski KRX. Sat down did some numbers, by the way check their math FYI. Agreed to have them check for financing. Being a Saturday, they couldn't really get us a good approval so they said they would have to wait until Monday, we agreed. I specifically asked Haley if they will hold the KRX until we get the approval. She of course, no problem. My husband continued to discuss this SXS with Haley throughout the weekend and again asked if it will be held. She said "well usually you need to put money down but it is ok I have a sold ticket on it for you" My husband said if you need a down payment I can give you one, she said nope it is all set. We both called on Monday, offered a bigger down payment to secure the financing and so on. Still couldn't get an answer. After further pressing my husband was told "Oh Dave sold that 10 minutes after you left on Saturday". When were they going to tell us??? No actual balls from anyone to call us and give us an answer or explanation. Of course, Dave sold it because he was out there drooling over that SXS after my husband pointed out all the extras and mods the thing had that the salespeople were clueless about. Dave probable bought it himself because he bragged how he was a "Kawaski fan" to us at the table. So, they were working numbers on the Ranger because they screwed us out of the KRX. We didn't want the ranger, they didn't want to lose a sale! Well guess what you're a bunch of dumbasses. You not only lost a $17000 sale, but you actually lost a $30000 sale because on Tuesday we bought a brand-new General from Loves in Hommassa FL, by the way very knowledgeable and great to work with. And guess what they had no issue financing my husband and had an approval in less that 20 minutes!! So, thanks for nothing!!

100% USELESS!
I asked for the final price of a ski 3 times and NEVER got a reply other than please call us or fill out this form...
I will NEVER do b business here.
Stay away and go elsewhere!

Wow make sure you look at you contract before you sign .. bought a Suzuki Strom 800 sticker price on bike $9300 . Was charged 11477.63 on contract . Plus was out of state and still charged sales tax .
Ripped me off about 2500 dollars total.. just look at all the reviews . They will take what they can .

I bought a new seadoo fishpro trophy march 2024, missing the back rest and all live well equipment. They said no problem we will get that ordered and call when it comes in.
They never ordered any of it. I gave them 3 weeks to contact me. I had to call them several times now and they still haven't ordered the parts that are standard on this model. I have been on "hold " for them to check with manager for 43 minutes right now april 16, 2024... still waiting.....I haven't received my license plate or numbers for it either. I also bought a used fishpro from them at the same time. I have not got to use either one yet. The used one didn't have any of the standard equipment for it either as pictured in their ad. They screwed me every which way they could. I only wish I would have read these reviews first. I don't know how they are still in business but I bet they don't have any return business! I definitely would not recommend this dealership for anything.
I had friends wanting the model I got but they will go somewhere else now, they saw how my experience went and still going..... I bought the extended warranty and service plan too, I really hate to see how they take care of that! I wish I could return everything and go somewhere else.....I'm 67 years old and worst dealership I've ever come across in all these years.

My experience at this Dealer was totally unacceptable. Not only did they not do what I asked, they lied to me while charging $211 for nothing! I asked them to check the USB outlet and read the ECU for an error. The outlet did not function, and the bike had shut off for no reason while riding. They did not read the ECU and they uninstalled the USB outlet claiming that it was full of water!!!! Bike: 2023 KTM 790 Duke under warranty.

I went in to purchase a side x side they had listed on the internet. There price out the door without the tax bill was over $6000 more than the advertised price with shipping and dealer prep and other miscellaneous charges. I don’t know who would ever buy from a company like that.

DO NOT BUY FROM HERE!!!

This is my first NEGATIVE review ever, but this was the most frustrating purchase experience. Ryan the manager at Hurst, Tx negotiated a deal with me and took my money then did not comply with any of the terms. He is super cocky and never followed-up with me once until I demanded a refund. Alex the Sales Manager is incompetent, aversive, and does not understand basic business. MaKayla is a "nice" salesperson, but she has no idea what she is doing.

Terrible communication and minimal follow-up. Zero integrity. They couldn't get the paperwork out or ship the bike as discussed. I had to chase them around for two weeks to get any information at all. Every day they gave me a different excuse.

When I demanded a REFUND, they kept giving me the run around and delaying. I never received the bike.

So, I am reporting them across the board and happy to let my lawyer take it from here.

Not sure what they were like in the past, but you are taking your chances if you do business with them these days. Make sure that you read ALL the reviews, including the negative once.

Don't make the same mistake I did. Don't give them your money unless you can leave with the documents and the bike.

Am I glad I read the reviews for RideNow! They've been advertising two 2023 Kawasaki KZ-14R's currently advertised for sale at $12499 after a significant price drop from $16599 in January 2024. This is a real low ball price compared to the rest of the current market place and now I see why. Until now, it didn't add up that despite repeated attempts, I have yet to receive any contact from their sales department. I responded to their ad stating that I was a serious buyer from out of state, inquiring about the total "out the door" price I would be paying if we went forward with a purchase. Silence. Now I see why they wouldn't be inclined to engage a serious buyer with cash and that selling phony overpriced insurance, tracking devices and other crap to trusting but unwitting people is their real business. I'm grateful for resources like Trust Pilot and the BBB and sad for those who suffered from their experience with RideNow. RideNow should be renamed to RideNever based on reports of their unethical behavior failing to follow through on agreements and failure to treat customers fairly.

on December 21, 2023 I took my 2022 Honda Goldwing to RideNow Powersports in Fort Worth because of a tapping noise in the cylinder. I was informed that it was low in oil, and that I should change the oil. I authorize the oil change and picked it up the next day. I was informed at that time that the right side side valve train to be slightly noisier than Left but they could not recommend the valve be adjustment because it was not due for that service. (My opinion this should be covered under the Warranty) I paid the $300.65 for the service (not worth it) and loaded the bike on the trailer, brought it home and parked it in the garage and we went on vacation. Once I return from vacation, I noticed that there was a puddle of oil underneath the motorcycle. I immediately loaded the bike on the trailer without starting it and took it back to RideNow Powersports in Fort Worth and let them know of the issue. About 10 minutes later, I was informed by the service representative that the service technician stated that the oil filter and both bolts were tight and there was no oil leaking. I asked, why would there be oil leaking from underneath the bike and was told that it was most likely residual oil from when they did the oil change. I do have an Engine Case Guard/Belly Pan on the bike so I did not believe that the technician had checked the bolts and oil filter in that short period of time. I was then informed that I would have to pay for them to perform a diagnostic on the oil leak if I wanted it check any further. I asked the service representative why I should have to pay for a diagnostic on an oil leak that was not leaking prior to them changing the oil (which was listed clearly on their paperwork that there was no oil leaking) but is now leaking after they changed the oil? The service representative, then stated that they would take the bike in the back and clean it up to insure they remove any residual oil was from the underside of the bike. It took them about an hour and 10 minutes just to clean up the top of the bike. Once I got the bike back home, I put it on my lift, took off the Belly Pan and noticed that the drain plug was not even hand tightened and oil was leaking from the plug. I immediately called RideNow Powersports in Fort Worth, and spoke to the Service representative, and he immediately began to apologize. This was totally unacceptable for a dealership to say the performed work that was clearly not done, plus this could have been a major disaster (burnt valves, or worst a blown engine because their service technician failed to do his job.) If I did not check the oil plug myself and went on a ride that I had planned. This could have been a catastrophic failure of my engine if that oil plug would have come out because I trusted a dealership to perform the job, I paid them to do. This is totally unacceptably service from RideNow Powersports dealership. The taping within the cylinder still persists.

Please, please, please DO NOT take your Honda Talon to have the Burleson location work on it. I have a 2021 Honda Talon 1000R -4 Fox Live Valve that I purchased at the Fort Worth location with the maintenance program. I have had it serviced at the Forth Worth location seven (7) times without a single incident. I figured I would take it into the Burleson location for the last scheduled maintenance service. It would be easier and closer to take it to this location and figured they would have the same caliber of technicians. When I took it in, all was functioning correctly. When I picked it up and took it home, I decided to put the transmission in low gear. It would not go without grinding. I immediately called the Burleson location and brought it back to them to look at. They called Honda corporate to verify what I already knew, someone at the Burleson location was not competent in driving a DCT transmission and grinded the low gears and ultimately ruined the sub transmission. To add insult to injury, they went ahead and charged me to look at the Honda again at their 160/hr price, it was not put back together when I scheduled a pick up, and the technician proceeded to grind the gears and pop it out of gear again in front of me while driving it into the shop to finish placing the plastic gear selection cover back on. They offered to repair the sub transmission for over $4200 labor plus parts. I asked if any of their technicians had replaced a sub transmission on a Honda, and all I received was a blank stare and a reply of "No". Maybe you can buy a Honda from them, but do not have them repair any Honda product with a DCT transmission.

Be careful, this dealer is a fraud. I bought a motorcycle from him and he fraudulently gave me a warranty without asking me if I want it. I discovered the fraud the day after the purchase and he refuses to return my money, it's really theft