I wanted some info on a TV and surround sound/soundbar and couldn't have been served better than I was by the team in Richer Sounds - all through email and their online platform mind. Particular Shou... See more
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Review summary
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WOW!!!! Richersounds definitely sets the standards on how buying anything should look like. Communication 10 out of 10 Customer Service 10 out of 10 Shipping & delivery 10 out of 10 Resource... See more
Company replied
As always I hade a brilliant experience dealing with Richer Sounds in Belfast...for many years now I have been using Richer Sounds for all my stereo, home cinema and accessories...they are excellent t... See more
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I purchased a new mini led TV for delivery to Dublin from the Belfast outlet and the service was seamless end to end with delivery within a few days, cherry on top was that a price drop that happened... See more
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Company details
- TV store
- Audio Visual Equipment Repair Service
- Electronics Store
- Hi-fi shop
- Home Audio Store
- Television Repair Service
Information provided by various external sources
Richer Sounds Ireland - We are Ireland's largest TV, Hi-fi and Flat TV specialists. We sell TV, Home Cinema and Hi-fi equipment at the best prices anywhere. Guaranteed. We are based in Belfast
Contact info
7 Smithfield Square North, Belfast, BT1 1FN, BT1 1FN, Belfast, United Kingdom
- (0044) 0333 900 0070
- trustpilot@richersounds.ie
- www.richersounds.ie
4.9
Excellent
602 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant service
Excellent knowledge and so helpful, the personal touch counts for everything
5 December 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Julie
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent company to deal with
Excellent service online, on phone, and product knowledge. Fast, efficient and very helpful. Not to mention great products at a great price. Brilliant delivery service. Go above and beyond. Altogether I’m very pleased to have dealt with Richer Sounds and will certainly use them again. Recommend highly!!
28 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Sharon
I hope you are well and keeping safe.
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Delightful shopping experience…
I feel words alone are inadequate to describe what a pleasant experience I’ve had with Richer Sounds on my recent purchase of new TV. I felt valued as a customer from start to finish, with everyone making the entire journey beyond pleasant. I was taken care of from start to finish, from competitive prices, knowledge and helpful staff to top notch after sales service. Richer Sounds are what every shopping experience should be! To Kenny and John for helping with decisions, information and stout service, Emma and Michael with helping facilitate logistics and after sales service, I am deeply grateful for all their help. 5 star company and employees through and through!
17 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Igor
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give us great reviews.
I am super pleased you received such great customer service from the team.
Hopefully, we can continue to live up to your expectations in the future Igor.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Enjoy your new TV!
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Prompt and helpful communication
21 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi FC 2
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great
Great! While the delivery came a day earlier, customer service made sure everything was perfect and did arrive.
Very friendly team and good deal too. Love the warranty policy, great for a high end TV where you want peace of mind. 10/10.
21 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Max
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Enjoy your new TV!
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great company
Great company - know them from when they had a shop in Dublin on the Quays and they have always had a great ethos: excellence in product selection, staff know their stuff and are extremely helpful. Pricing is great too. Service is excellent - genuine personal follow up from staff. Highly recommended!
20 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Consumer 2
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
We appreciate your continued support very much!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Super dependable service
Super dependable service. Great follow up and after sales. Recommended to me by someone in the tv engineer business, I have not been disappointed. A+
18 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Michael
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great service
20 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Damian
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Above and beyond
I can't recommend Richer Sounds Belfast enough. This was my first time ordering with them, and the whole experience was just brilliant. David was particularly helpful and knowledgeable.
I placed my order on a Friday afternoon and had it delivered on the same evening, which is just incredible speed! I really appreciate the effort they made to make this happen so quickly.
I have no doubt that if I need any help in the future, they'll go above and beyond to provide excellent support and advice once again.
14 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Andrew
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to David and our team here at Richer Sounds - they will be delighted!
We really are grateful for you giving us your business. It is very much appreciated!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great Service
Online order was easy enough despite being in Belfast it was with Richer Sounds.ie. I was over the moon when I got call back that delivery would be 2 to 3 days rather than 5 to 7 as online had stated.
Emma kept in touch via email and phone. Glad to say wasn't a mark on the box and more importantly the 83" TV itself was well packaged and in perfect condition .
Must add the delivery guy was really good, friendly and very careful. The TV is working fine.
No hesitation in recommending these guys.
14 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Robert
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Easy to deal with and super helpful
Easy to deal with and super helpful, rang them up when the TV I wanted was out of stock and were great in pointing me to a better model and giving me the heads up on a sale that meant I could go a size up without paying noticibly more. Will be my go to for all future TV purchases
14 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Jay
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
This is my second purchase from Richer…
This is my second purchase from Richer Sounds Belfast, and I couldn't be happier with the experience. I recently purchased a 65" TV and a sound bar, and the service, particularly from Billy, was genuinely outstanding. Billy was incredibly helpful and patient, taking the necessary time to measure up and define the specifications of both products to ensure they perfectly met my demands.
Furthermore, the delivery process was seamless. My order travelled from Belfast all the way to Galway in a matter of days, handled by a fabulous courier without any hassle. I cannot recommend Richer Sounds highly enough. Great service, great products. Thanks again, Billy!
12 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Annemarie
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let Billy and everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Brilliant experience
Brilliant experience with my first order from Richersounds. I had a few questions in regards the TV, and they answered all of them and very quickly. Item arrived as arranged and I'm delighted with it. And the price was the best I could find. I will absolutely be buying from them again.
17 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Pat
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Many thanks for your business. It really is much appreciated!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
So helpful
Had a great experience with Richer Sounds. Once the order was in I had my new TV within two days - amazing!
I had a bit of trouble trying to order online and the guys couldn't have been more helpful, efficient and all with a great sense of humour!
The follow up was also impressive.
12 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Joyce
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great service
From the get go purchasing the TV was nice and easy , great communication from the team every step of the way even down to confirming the delivery. They go above and beyond other retailers in terms of customer expierence and service
18 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Graham
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent Service
I recently purchased a Denon S760 AVR from Richer Sounds - it is an excellent product, supplied at a very good price. Ordering from Richer Sounds was very easy, communications were very clear and the delivery was on time and handled properly by the courier service (which is not always the case with some delivery services).
26 October 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Dermot
Thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
A really very good team at Richer Sounds
The entire team at Richer Sounds is very friendly and extremely helpful. Everything works very well here, from advice and ordering to delivery. And the prices are really good. Thank you very much for your support.
23 October 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Holger
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Ordered a tv on Tuesday and delivered…
Ordered a tv on Tuesday and delivered on Thursday. Tv was recommended by the team and all I can say is wow. Totally blown away by the staff, helpfulness and communication. 100% will be back for more purchases.
13 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Niall
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
brilliant experience at Richer Sounds!!!
As always I hade a brilliant experience dealing with Richer Sounds in Belfast...for many years now I have been using Richer Sounds for all my stereo, home cinema and accessories...they are excellent to deal with have extensive knowledge of all things audio visual and their prices are second to none...thank you so much for your wonderful service and great advice im looking forward to dealing with you again soon cheers 🍻
13 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Derek
I hope you are well and apologies for the delay in responding.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
Of course, thank you for your business and support over many years !
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great customer back up service and…
Great customer back up service and delivery was fast.
13 November 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Gary
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
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