Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more
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Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more
Company replied
The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... See more
Company replied
I had a problem with a blown/burned out speaker. A quick listen in the shop confirmed it. No problem said the manager and a new set of speakers arrived the following morning
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
64 Church Street, KT13 8DL, Weybridge, United Kingdom
- 0333 900 0083
4.9
Excellent
990 reviews
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Great service from Terry
Great service from Terry - good advice and product help when purchasing.
8 January 2026
Reply from Richer Sounds - Weybridge
Thank you for your wonderful feedback
Very professional and polite service…
Very professional and polite service from Terry and the team in Weybridge.
6 January 2026
Reply from Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Brilliant customer service from Terry…
Brilliant customer service from Terry and the team! I wanted advice about buying a new turntable, amp, CD player and speakers for my husband's 60th birthday. Terry talked me through the different options and arranged a demo. of the items I was interested in. When I turned up the next day with my son for the demo. everything was already set up. We were given plenty of time to listen and ask questions. We also tried other speakers and never felt rushed or pushed into making a decision. We also needed the new system quickly and Terry was great at ensuring we got all the items in time by calling another branch to get us the speakers we wanted. He also offered tips about how to set up and offered to help over the phone if we ran into problems - which we didn't. Husband loved his surprise. Thank you Terry and the team at Richer Sounds, Weybridge!
29 December 2025
Unprompted review
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Highly recommend!!!
Very friendly, helpful and knowledgeable staff. I would highly recommend and will definitely purchase from Richer Sounds Weybridge again in the future.
3 January 2026
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great Open Box deal
Great Open Box deal. The Guy helped me get it out to my car. Very pleased with purchase.
4 January 2026
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Very helpful sales team at richer…
Very helpful sales team at richer sounds Weybridge,thank you for all your help.
30 December 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
Good price and quality product
Good price and quality product. Very easy to order online and collect in store. Would highly recommend
28 December 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I had a requirement and came in with…
I had a requirement and came in with a pre-conceived opinion of what was needed. BUT after speaking to your advisor I realised that there was a better option available. Yes it meant waiting till the release but definitely worth the wait.
27 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant service with Jordan and Hugh…
Brilliant service with Jordan and Hugh helping me set my system to incorporate the KEF Kube with my speakers. Thanks so much
23 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Great shopping experience I was so…
Great shopping experience I was so happy with Richer sounds in weybridge when we purchased are new LG Tv I went back and purchased a Sonos ceiling speaker kit , Hugh served me and it was a pleasure they will definitely be getting any of my business in the future
20 December 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and excellent communication.
The goods I ordered arrived sooner than expected and I received an email from the store immediately to let me know they had arrived. Very helpful staff, always happy to explain things to customers.
20 December 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from start to finish.
18 December 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
One of the best retail companies I have…
One of the best retail companies I have dealt with. Knowledgeable staff and easy to speak with by phone. Good prices and wide range of choice plus latest tech equipment.
11 December 2025
Reply from Richer Sounds - Weybridge
Thank you for your wonderful feedback
Staff extremely helpful
Staff extremely helpful- no pressure to buy
Product was competitively priced
Ordering easy, delivery fast
14 December 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Weybridge Richer Brilliant!
Both items not at branch. Promised for next day and told I'd gret a phone call to say my order was in.
Sure enough, phone call next day and were available for collection.
Excellent service, as always. Staff were friendly and polite.
10 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
As always great service and customer…
As always great service and customer support. I made a mistake on my order and the team did everything to fix and get it resolved.
8 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Excellent product at an excellent…
Excellent product at an excellent price, and excellent service as well. All round great stuff from the RS team
9 December 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
great service
8 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Average when expecting brilliance
I was expecting more from going into RS somehow just felt flat really
Mundane experience
6 December 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback Mr Lynch, although that is obviously really disappointing to read.
We will contact you to get a full run through of your visit, so we can determine the areas for obvious improvement in your eyes and do something to make up for the sub par visit.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
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