Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more
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Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more
Company replied
The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... See more
Company replied
I had a problem with a blown/burned out speaker. A quick listen in the shop confirmed it. No problem said the manager and a new set of speakers arrived the following morning
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
64 Church Street, KT13 8DL, Weybridge, United Kingdom
- 0333 900 0083
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Usual no nonsense
Usual no nonsense, just straightforward, service. Always focused on the customer.

Reply from Richer Sounds - Weybridge
Richer Sounds Excellent
All the staff are extremely courteous, they listen to your questions and give answers which are understandable and very helpful. We were looking for a TV and soundbar, they took time to explain the differences, to enable us to choose the best for our needs. Delivery was fast and efficient, the engineer who installed the equipment was equally professional and again helpful. We did actually have a little issue, which was swiftly and efficiently dealt with. I would highly recommend Richer Sounds. Thankyou all.

Reply from Richer Sounds - Weybridge
Great local shop.
Helpful staff. Suggested a great (small) good value TV which works perfectly!

Reply from Richer Sounds - Weybridge
Great experience every time I go to you…
Great experience every time I go to you guys!

Reply from Richer Sounds - Weybridge
Good experience
Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the wall. Hugh set up the equipment to match my restrictions and provided all assistance.
Ended up buying on the second day.
I definitely recommend a demonstration if you're undecided between different options.

Reply from Richer Sounds - Weybridge
Great Customer Service
Bought a TV which developed a fault. It was replaced quickly without any hassle. Very satisfied with the outcome. Terry and his team in Weybridge gave first class service. Will buy any electrical goods from them in future.

Reply from Richer Sounds - Weybridge
Great service, great price
Great service, very easy to deal with, and most of all great price.
I purchased a Phillips ambi light 55 inch Qled tv and got 6 years warranty, instead of 2. Great service next day delivery

Reply from Richer Sounds - Weybridge

Reply from Richer Sounds - Weybridge
The extra mile
Very helpful & knowledgeable staff, who went the extra mile to ensure absolute customer satisfaction.

Reply from Richer Sounds - Weybridge
First class online sales team
Thanks to the knowledgeable, friendly and easy to understand Weybridge telesales team. They gave me peace of mind enough to make my purchase online

Reply from Richer Sounds - Weybridge
As always knowledgeable staff
As always knowledgeable staff, very helpful and patient

Reply from Richer Sounds - Weybridge

Reply from Richer Sounds - Weybridge
Why would I go anywhere else
As usual I received great guidance and feel that certainly the staff at Weybridge listen and provide the best solution and at the best price. Terry was great as usual... why would I go anywhere else?

Reply from Richer Sounds - Weybridge
Always a great service .
Always a great service from knowledgeable people, I went in to enquire about a home cinema surround sound system. They advised me on what to get and would work with the existing things I have . I purchased what I needed.

Reply from Richer Sounds - Weybridge
Helpful staff
The product I purchased turned out to be faulty. I did waste time trying to get the device working. When going back to the store the staff were very helpful and apologetic in resolving the issue, offering replacement or refund. Overall a positive experience.
They say the impression is the last…
They say the impression is the last one.
First time I shopped at Richer Sounds, although my son has been for a quite few times.
The time I walked in I was very impressed the way everything was displayed. My son and I were greeted by Mr Terry with a smile and courtesy
We found Terry very helpful, caring and understood what we were looking for. His recommendation was very honest and thorough. He didn’t hesitate for a minute when we asked to sample sound bars performance. He made us comfortable and displayed live performance of the sound bar effects.
What really touched us that no time we felt he seemed to be in a rush and left us with total satisfaction.

Reply from Richer Sounds - Weybridge
Excellent advice on the phone and dealt…
Excellent advice on the phone and dealt with so professionally at the shop, even the young lad on work experience created a good impression. I continue to recommend you to friends and family since our first purchase some 3 years ago

Reply from Richer Sounds - Weybridge
Exceptional customer service…
Exceptional customer service from Jordan at the Weybridge store. He suggested an ex display amp of the model I was looking for, saving me a considerable amount, and had it delivered quickly. Great amp, great price, great service.

Reply from Richer Sounds - Weybridge
New Samsung TV
Had a slight problem paying for my purchase online, but this was easily rectified over the phone. Collected our new TV 2 days later from our local Richer Sounds.
Very easy purchase with £50 additional discount and a 6 year guarantee. Very happy with the Samsung TV.

Reply from Richer Sounds - Weybridge
Excellent Service
I purchased an 'open box' item which I couldn't get to work. The staff at the Weybridge branch were very helpful in checking the device and then ordering a new replacement for me which arrived promptly the next day.

Reply from Richer Sounds - Weybridge
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