Richer Sounds - Websales Reviews 

21,409
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more

Company replied

Rated 5 out of 5 stars

Customer Service Agent: above-and-beyond great service. I ordered an LG TV but only noticed the day before delivery that it was the wrong model; it was for a wall, not a stand. The agent not only... See more

Company replied

Rated 5 out of 5 stars

Ordered a new TV from Richer Sounds - great communication, letting me know when the TV would be delivered - up-dated regularly. Guys who delivered it were very good. Also got a 6 year warranty!

Rated 5 out of 5 stars

Rapid delivery of the purchased item. Absolutely no fuss whatsoever. Easy enough website to navigate and order. With luck, I will never need to find out how good their warranty/repair services are (I... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,409)

24,450 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service as always

Excellent service as always.
Richer Sounds had the best price for what I was looking for. And it was delivered within 48 hours which was a bonus.

9 August 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Good service

Item in stock, as described and very quickly despatched.

5 August 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Koss headphones

Good service and good quality at low prices.

7 August 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very competitive pricing and an extra…

Very competitive pricing and an extra 12 months warranty which gives peace of mind
Truly helpful staff making the purchase and delivery run smoothly
A service second to none

8 August 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Very quicky delivered and pleased with…

Very quicky delivered and pleased with my wireless headphones, quite alot of settings as only had cable headphones before. Slight issue not getting a £10 discount at the online check out, typical me ordering late night on a weekend. But my email about that to the sales team was swiftly answered on Mon and referred on to the post sales team to organise the promised discount. So was all sorted.

9 August 2026
Rated 5 out of 5 stars

Overall a Satisfying Experience

I purchased a portable CD player with bluetooth so that I can still listen to CDs in our car. Having previously bought a very cheap similar item (£30 online) that failed within a few weeks of purchase I then saw a reader's review of the item that I have now purchased in a tech magazine. Significantly more expensive than the cheap turd that it replaced, this bit of kit was available for the same price at Richer Sounds as it is on Amazon. I only buy from the latter as a last resort because I do not wish to help them, Elon and their ilk to own the world. Knowing of Richer Sounds, and that they also have "bricks and mortar" stores I was happy to buy from them. The website was easy to navigate and ordering straightforward. The item arrived promptly, suitably but not over-packaged. It works as expected, although I cannot yet attest to its longevity. Overall it seems to have been a satisfying experience.

4 August 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer Sounds - one of my favourite retailers

Having decided to change my television I visited the R/S website to see what was available and decided on a LG OLED48G6.

After price matching with other outlets I found that the R/S deal was far cheaper in price and the 6 year guarantee was included in the price giving me a saving of 20%.

Delivery was on time and without issue and the installation costs reasonable although I did a DIY install myself.

Keep up the good work R/S very impressed.

7 August 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds met all my expectations

Richer Sounds met all my expectations, as usual. The online product description was accurate and comprehensive. Online ordering was simple, and product cost unbeatable, plus free delivery. The product was delivered ahead of schedule and in pristine condition. I wish all retail businesses were so reliable.

7 August 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service. I placed my order and was continually update and the speaker was delivered within days, would shop with Richer again.

5 August 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent

Wise range of quality products to choose from. Reasonable prices, easy online oredering and quick delivery. Very satisfied, would recommend,

7 August 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The best customer service I have…

The best customer service I have experienced from any retailer. I bought the WiiM Pro streaming device, but there was a hardware issue. I phoned up and was immediately put through to someone who was familiar with the product and knew that the error indicated a hardware failure. He was able to arrange a replacement delivered in two days when the failed device was also collected.

6 August 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very quick delivery of our TV and…

Very quick delivery of our TV and soundbar, also used the installation team, and was very impressed with the speed, cleanliness and service from them. Have to admit normally buy our TV’s from John Lewis, but the price, and service was 1st class.

7 August 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

When i placed my order the company was…

When i placed my order the company was very helpful. The delivery drivers were very informative and kept in touch to confirm delivery.

7 August 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Simple and easy to use website ordering…

Simple and easy to use website ordering my item was very easy good job as far as I’m concerned xxxxx stars from this happy customer.

7 August 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Bought a system

Bought an amp, turntable and speakers for grandchild. She was keen on vinyl so it was an early Christmas present. Came very fast and when set up works really well. She was ecstatic.

7 August 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

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