Visited the Preston branch yesterday (17/8/26) to enquire about upgrading a turntable system after deciding to start rebuying vinyl. We were greeted by Howie the store manager who immediately made us... See more
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Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... See more
Company replied
Efficient clear information. Very helpful at point of sale with further support if needed. Provided video assistance for product setup.
Company replied
Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
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Everything easily done
Everything easily done, ordering and collection and paying. I did my order on the phone and was helpfully guided right through to placing the order.

Reply from Richer Sounds - Preston
Great Service
It's been a while since I went to the Preston Richer Sounds store, glad I did. The service I received from James was fantastic, got an amazing deal on a TV and Soundbar. Sometimes you just need that face to face contact speaking with the people that know so much about TV and Audio. A big Thankyou.

Reply from Richer Sounds - Preston
Excellent service
I was thinking of making the jump to an OLED TV and have typically bought my big AV purchases through Richer Sounds. Visited the Preston store for a demo, asked questions and got helpful advice. Very happy with purchase (LG 55” C model) and free soundbar and delivery thrown in.

Reply from Richer Sounds - Preston
I have been recently to both your…
I have been recently to both your Oxford and Preston branches and in both cases the staff were top quality. Well done!

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
Helpful staff
Helpful staff, steered me in the right direction. Very happy with my purchase.

Reply from Richer Sounds - Preston
Brilliant service from RS Preston
Brilliant service from the gents at Richer Sounds Preston. Jeff and Howie went above and beyond to help me spec out my cinema room and then install the screen. Howie even did this on the first day of his holiday to help complete the install. 98” TV on the wall and one happy customer. Always use RS for my AV needs and always will due to the quality of the customer service.

Reply from Richer Sounds - Preston
Quality television
Quality television and quality picture
Arrived on time and good service

Reply from Richer Sounds - Preston
The guy in the shop had a proper…
The guy in the shop had a proper understanding of the TVs on offer unlike some of the larger retailers. Got 6 year warranty and had some problems setting the TV up (couldn’t get player or ITVX) so rang the Preston branch for help. I was guided through r the steps I needed to take to sort the problem. Very patient and courteous. I would recommend Richer Sounds to be anyone and will go back there for future purchases.

Reply from Richer Sounds - Preston
Great,helpful and pleasant staff
Great,helpful and pleasant staff. Guided me thoroughly to what items i required and to what would be ideal for me.
Well recommended

Reply from Richer Sounds - Preston
LG OLED55G56LS TV
LG OLED55G56LS TV.
Samsung HW-Q990F Soundbar
Panasonic DP-UB820 Blue ray player
Howie the store manager came & set everything up, great service & advice, made sure we had everything set up before he left.
Brilliant TV, Soundbar much better than the tv speakers yet to test the Dolby Atmos out on the Blue ray player. Overall very pleased with purchase & service from Richer Sounds.
Have bought from them in the past & always been very pleased. Highly recommended.

Reply from Richer Sounds - Preston
Spoke with Howie about the qualities of…
Spoke with Howie about the qualities of the LG OLED56C56LB TV I was thinking of purchasing and returned three days later to do so. A 6 year warranty was included. Delivery was the next day, free of charge and arrived when stated. Excellent service throughout.

Reply from Richer Sounds - Preston
Excellent customer service
Fantastic customer service.
Bought a projector a year ago from them. Developed a fault. Took it in for repair. Manufacturer was taking too long to resolve it so Richer Sounds (Preston) replaced with a brand new one. Bought a few things from these guys. Always a great service.

Reply from Richer Sounds - Preston
Helpful, knowledgable and friendly
Helpful, knowledgeable and friendly staff. Matt offered to give a demonstration of the equipment I was looking for on a date of my choosing. I did that and subsequently bought the item and am very happy with my purchase. Very accommodating with arranging a weekend delivery and follow up support if I had any issues with set up. Also a six year warrantee gives reassurance.

Reply from Richer Sounds - Preston
I would never go anywhere but Richer…
I would never go anywhere but Richer Sounds for a TV or sound system. The staff are just brilliant. Both knowledge and friendly and the service at point of sale and afterwards is second to none. Thanks team Preston as always

Reply from Richer Sounds - Preston
Great Preston store, as always.
I knew what I wanted before I walked in. Ordered item to be delivered to the store. When I went to collect, extremely friendly, informing me if I had any issues with setup to give them a call. I didn’t ask for help but was offered it, that’s top tier customer service right there.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
Excellent phone service and support
Excellent phone service and support. Fab little radio and fast delivery.

Reply from Richer Sounds - Preston
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