I love Richer Sounds. The team ara always so helpful and knowledgeable. They always seem pleased to help you with your purchase. I always choose in store collection as they are pleasure to... See more
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Being able to audition the Equipment in store. Friendly and knowledgeable staff. I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate... See more
Company replied
Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again fo... See more
Company replied
Friendly and knowledgeable staff. Did not try to sell the TV. Explained and demonstrated the model we finally selected and checked for the best deal. Warranty explained and no action required on our... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
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Reply from Richer Sounds - Preston
Great service and price match
Good experience with staff from the store on the phone. We took advantage of the 2 week return policy but liked the product so kept it anyway. After the purchase I noticed that another company were offering the same tv for £200 less than Richer Sounds so sent in a request for price match which was refunded the same day with an extra £20 on top. Great service all round.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
Having debated for several weeks on…
Having debated for several weeks on which tv to choose, i arrived at Preston Richer sounds to be met by Howie . I found him to be very knowledgeable , helpful & courteous , He helped me make the right decision for me.
I had to ring up & spoke to Howie about a set up problem i had, he talked me through it & couldn't have been more helpful 10 out of 10 .

Reply from Richer Sounds - Preston
The help is there when you need it
The help is there when you need it. Instead of talking to a machine which a lot of companies have adopted.
Excellent service and prices
Excellent service and prices. Good advice and product knowledge come as standard. I have been a faithful customer for years. No need to stray from the best.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
What can I say ?? Perfect 👍👍
What can I say ??? Brilliant service as always. I have been buying TVs and audio items from richer sounds for a long time now and the reason I keep going back is the service is great. If you need any advice before you buy or after they are happy to help. I also recommend them to my own customers. This is the way I treat my customers and it works. I personally would like to thank Matt and the Preston shop. Nice talking and I will be back next time I need some other tech.

Reply from Richer Sounds - Preston
Knowledge
The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

Reply from Richer Sounds - Preston
A quick visit to the Preston shop…
A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

Reply from Richer Sounds - Preston
Spending the time
Spending the time, to go through all the pro’s and cons when choosing a T.V.

Reply from Richer Sounds - Preston
Fantastic service and support
Fantastic service and support. I purchase most items when I can from these.

Reply from Richer Sounds - Preston
Great staff!
The staff were were helpful and knowledgeable and assisted me get the right product for me.

Reply from Richer Sounds - Preston
Excellent personal service from…
Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

Reply from Richer Sounds - Preston
Family atmosphere customer service
Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

Reply from Richer Sounds - Preston
I had no idea if a widget existed that…
I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

Reply from Richer Sounds - Preston
I was very impressed by the service at…
I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

Reply from Richer Sounds - Preston
Looking for a turntable.
Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

Reply from Richer Sounds - Preston
Delivery exactly as required and…
Delivery exactly as required and television first class

Reply from Richer Sounds - Preston
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