Well, firstly, Richer Sounds is the go to when buying anything that can’t be understood by old people. The staff there are always so patient and don’t make you feel as though you are a dim-wit simpl... See more
Company replied
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See what reviewers are saying
I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff Always very helpful doesn't matter what question it is they always... See more
Company replied
I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We ar... See more
Company replied
I have always shopped at Richer Sounds for my AV kit, so when it was time to replace our OLED TV this year, this was the first place that I looked. As always - the best selection of the latest mo... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom
- 0333 900 0047
5.0
Excellent
2K reviews
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Reply from Richer Sounds - Plymouth
Thank you for your 5 star review!
I have given Richer Sounds 5 stars…
I have given Richer Sounds 5 stars because that’s what they deserve.
VIP experience is fantastic, being able to collect my new TV and Soundbar whilst the shop is closed to the general public is a nice touch.
6 year warranty included what’s not to like?
Great customer service .
2 May 2026
Reply from Richer Sounds - Plymouth
Thank you for your wonderful feedback
fabulous staff with good technical…
fabulous staff with good technical knowledge and advice at a great price,with great service.
29 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service from Jamie…
Excellent customer service from Jamie at the Plymouth branch. Excellent knowledge on tv’s and made my experience there great. Purchased a tcl tv and I am over the moon with it. Will definitely be purchasing more items from there and would highly recommended them to family and friends
1 May 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
The best customer service ever
The best customer service ever. Jamie answered emails (all 30 of them) in minutes, even on the weekend. Sorted any questions, and arranged for free collection (and redelivery) when a problem arose. They even gave me another 10% off, as a sale began while I was waiting for the repair. Brilliant!
25 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A satisfied customer
Arranged a time for a demonstration of a high fi. The listening room was set up with the items which I wanted to hear. Staff were helpful and knowledgeable and were able to supply what I required from stock. A very pleasant experience
1 May 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Plymouth
Thank you for your wonderful feedback
very helpful and friendly staff
30 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Easy on line ordering and collection
Easy on line ordering and collection
Staff contacted me to advise TV had arrived, very helpful instore and helped carry it to car
29 April 2026
Reply from Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Delivery very fast
Delivery very fast , plugged in after wall mounting, all good . Great price !
30 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Five start from all angles
I've used Richer Sounds 10 yrs ago to source amp & speakers so when I needed another pairing I went to them again. Jamie answered my initial queries and because he was so knowledgeable and courteous I proceeded to place my order with him. New amp, new speakers and some necessary add-ons. It all arrived in two days, competitively priced and exactly what I needed. Plus, this business is owned by employees so I haven't even tried going somewhere else. Five stars from any angle.
29 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Brilliant customer service couldn't…
Brilliant customer service couldn't have been more helpful
25 April 2026
Reply from Richer Sounds - Plymouth
Thank you for your wonderful feedback
Very friendly and polite salesperson…
Very friendly and polite salesperson called Jamie, he was also very helpful in choosing the products that i needed. Thanks Derek Ayson.
23 April 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
Exelent service, trusted retailer
Always happy to help customers. Knowledgeable and helpful
Always go back to richer sounds
16 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast delivery,product top quality sound…
Fast delivery,product top quality sound quality is excellent
15 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Over the years my late husband and I…
Over the years my late husband and I have pruchased various appliances from Richer Sounds. On every occasion the staff have been helpful and friendly and we have found no fault with any of the products. My most recebt purchase were Sony earbuds.
15 April 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding advice and service
Outstanding advice and service from Josh. Delighted with the system I have purchased. Good value too.
14 April 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Getting the right information
Talking to someone who knows the answers or if they are not sure are checking first to make sure what advice they give is correct.
13 April 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
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