Richer Sounds - Guildford Reviews 

The order process was very good online. The delivery was made by a third party and unfortunately the TV wasn’t in working condition. We informed the local Richer Sounds branch and they exchanged the TV immediately. Although I purchased online I was glad that it was through Richer Sounds who have a good branch support structure as well

I ordered,on the phone from Guildford Branch two Sharp 32 inch smart TV’s.
One arrived with the screen broken and a replacement arrived the next day which was excellent service.
These TV’s have an excellent picture and sound.
They are very difficult to set up and take hours to keep having to use your phone to join the various apps and programmes.Once set up they are brilliant but surely the process could be made easier and quicker.

Great customer service at Guildford branch , would recommend

Perfect Experience
Wish all companies were this easy to deal with! Spoke to a really awesome chap in the Guildford store called Roland! Super helpful, very knowledgeable about all aspects of the projector I wanted to know about. Even had an open box item that had a decent discount on and then 10% off on top again for being a VIP member. Also had a courtesy call from Roland a week later to see if I was enjoying the product. A proper old school style setup which you can't put a price on!

The Richer Sounds team are always knowledgeable and helpful - in this case they recommended an excellent and good value TV in Guildford, allowed us to order it to a different branch (Watford) and then helped us collect it when we got there.

The staff at Richard’s Sounds advised me how I could connect my Sonos system to a turntable - this was very helpful on my decision making.
My new turntable and Sonos speaker arrived the next day as promised.
I am now enjoying listening to my old vinyl records.

Your colleague really listened to me and could not have been more helpful.

We appreciated the help and advice we received from the shop manager and the aftersales installation and advice much better shopping experience than the well known large store recentltly

17/04/2026

Tayla and her team were efficient and helpful. I bought the produce I wanted and they answered all my questions.

Dan was just great, no fuss , no driving sale, just listen and decide what you want approach , which works great for me

Sales assistant Franklin who set up a SECOND headphone demo for me - very patient. Also replaced the first, problematic, Ortofon stylus without fuss.

I always buy my TVs and audio kit from Richer Sounds as they offer the best prices and service. Also, the guys that work there know their onions and make the buying experience a reassuring process.

Friendly and knowledgeable staff helped advise me before purchasing a streamer and afterwards to get the best out of it

As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price will beat ANY cheaper looking deal elsewhere.

The Web site product specifications could be more complete.

The gentleman on the phone was very helpful and advised us on a better TV. we now have an excellent TV and are delighted with it.. Could not have wished for a better service. Many Thanks

We decided to purchase a new television but wanted to know more about the choice of sets and their various features. After looking on line and not finding out much of what we wanted to know, we realized that the only way was the ‘old fashioned” method of going to see one and ask for demonstrations and try-outs of actual tv sets – not possible on line. Going to big popular high street stores is useless as most of the staff in them can hardly tell the difference between a tv and a washing machine! They only ever read the shop labels.
We needed to find better than that so we tried (for the first time) Richer Sounds. We were amazed at the knowledge and helpfulness of the staff. They actually knew what they were talking about. We spent the best part of an hour looking at and trying out different sets with the staff’s help. They could even answer many of my technical questions. (I’m a life long electronic design and development engineer.)
Satisfied with a final choice, we purchased a high spec. tv there and then on our first visit to the shop, which we normally never do. Now we have installed it and used it at home and the whole family are very pleased with the choice that we could not have made without the very helpful staff at Richer Sounds. We were really impressed with the shop which is extremely unusual for us. Well done Guildford Richer Sounds and thank you.

Really impressed with speed of customer service and my new record player . Thanks for a great experience