Recently, I purchased an item online, which arrived promptly. I mis-interpreted one aspect of the device which meant that it would not meet my needs. I spoke with my local shop who were very happy to... See more
Company replied
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Both members of staff were more than helpful -did not rush us and answered all our questions. The goods were delivered the next morning as promised and are now being used. ~Just excellent service... See more
Company replied
Really pleased with the service, offer and speed of delivery. Kayla at Guildford price matched and got my new M6S PRX delivered the next day (Saturday). I’ve never been disappointed with RS, always... See more
Company replied
I went in to ask advices I wanted to replace a Sony Bravia. I was down the different models and the pros & cons were clearly explained. In the end I concluded that the LG suited my needs and that is w... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 London Road, GU1 2AF, Guildford, United Kingdom
- 0333 900 0050
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendliest of staff
Friendliest of staff, very knowledgeable and completely unflappable. Fair prices but worth any extra for the service.
15 August 2026
Reply from Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
TV & Speakers
Really good advice regarding new TV purchase, followed by an innteresting speakers demo. First rate service!
7 August 2026
Reply from Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent Service
Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, which arrived quicker than expected (and exactly as described!).
Thanks!
15 August 2026
Unprompted review
Reply from Richer Sounds - Guildford
Thank you for your wonderful feedback
The whole experience was top notch
The whole experience was top notch. I called the Guildford store and Roland helped me purchase the LG G-series 65" OLED Evo 4K wall mounted version with the LG US70TR soundbar. Roland was super helpful, and recommended an installer they have used for many years - Ben. The installation process was excellent and Ben set everything up including the soundbar. The TV is outstanding and we are super pleased with the soundbar and speakers. Great service from start to finish and a great deal all round.
7 August 2026
Reply from Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I wouldn’t buy my AV equipment from…
I wouldn’t buy my AV equipment from anyone else. Staff always knowledgeable and helpful, they price match and give a long warranty. Plus supporting a local High street business. What’s not to like?
6 August 2026
Reply from Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
Knowledgeable staff and a range of products.
The sales people (staff) are knowledgeable about the TVs, sound bars etc and know the specs of each and can link it to what you are wanting. The price is reasonable too.
4 August 2026
Reply from Richer Sounds - Guildford
Thanks for the feedback and for the positive rating. We hope you enjoy the new purchase!
The Customer Experience team
Excellent - and recommended due to Excellent Manager
The quality of the products speak for themselves.
Great customer services, Tayla specifically is always a pleasure to deal with, helpful, professional and has meant I go here before anywhere else!
1 August 2026
Reply from Richer Sounds - Guildford
Thank you for your wonderful feedback
Super friendly really helpful staff…
Super friendly really helpful staff answered all my questions and more
31 July 2026
Reply from Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
Very professional advice
31 July 2026
Reply from Richer Sounds - Guildford
Thank you for the positive rating and feedback. We hope you enjoy the new purchase!
The Customer Experience team
Reply from Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
Great service
Great range of items. Easy to navigate website. Once item was ordered I received regular updates on how my order was progressing. I was called on the expected date telling me my order was ready, which I duly collected from the friendly, helpful shop staff.
27 July 2026
Reply from Richer Sounds - Guildford
Thank you for your wonderful feedback
All a pleasure to deal with the staff…
All a pleasure to deal with the staff at Richer Sounds. My regular stop for any hifi or TV.
25 July 2026
Reply from Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
The staff you have are excellent
The staff you have are excellent, they really work to discover what is necessary. You then suggested an installation company who naturally backed up the service. It was great service!
Thank you
25 July 2026
Reply from Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice with a very unexpected…
Good advice with a very unexpected follow up call to ask if the unit was OK and did I have any setup questions.
This is on top of a price without the physical shop premium.
18 July 2026
Reply from Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent knowledge
Everyone know exactly what they are talking about and I have not found a problem they can’t solve
18 July 2026
Reply from Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Service from Guildford Branch
Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another store and then get it sent out to me direct. Also made up some cables for me to collect at my convenience. Just great personal service.
10 July 2026
Reply from Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
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