Richer Sounds - Eton Reviews 

A very mixed experience with the purchase of a Panasonic TV. Friendly help in the shop from Tony and Zac on a Tuesday this month seemed worth a five-star review. When I phoned the next day to ask for advice on linking my new TV to my HD recorder, Tony did his best to offer help over the phone but without success. I asked if there was a TV engineer who could assist at my house and he offered to come himself, which I thought was very impressive and commendable. He said he would be in my area on the following Monday and would phone on Sunday confirm a time. He actually rang on the Monday morning when I was out and left a message and his personal mobile number for me to call back to confirm that I would be in for his visit later in the afternoon. This I did. However, there was no response to my two calls and a text. I phoned the shop the next morning and my call was answered by Tony. He simply said he been busy doing other jobs and brushed aside my query as to why he hadn't let me know. He then said he could come over on the following day but it would be after 5.00pm because they were doing a stock take and he would call me beforehand to let me know a more exact time. Again, no call and no visit. I waited a day and then texted him again but, as I expected, there was no response. I find this lack of communication all very bizarre and not a good advertisement for Richer Sounds' customer service, I'm afraid.

Tony took time to identify my needs. He gave us excellent one to one service. Taking time to set up equipment in the demo room including my existing speakers. He explained the features and benefits of the different models within my budget. His knowledge and enthusiasm made it a pleasurable experience.

Staff were knowledgeable and friendly, without being pushy.

Brilliant service as ever. The team took time to explain the different products and advise on which models and upgraded functionality would really suit our needs. No hard sell on complimentary accessories, but helpful information given when asked. There's a reason that we keep going back to Richer Sounds!

I appreciated the call from the Branch to advise me my order was ready to collect.

Upon collection, staff were quick and knowledgeable to confirm my details and bring my order out to the shop floor - given it's a 55 inch TV , staff member also helped me load it into my van

Good, quick , efficiant, knwoeldgeable and friendly servide

First time buyer at Richer Sounds. The staff totally understood my requirements and found me the right package at a good price, including free 5 year guarantees! No upselling. Friendly and professional it will be my store of choice in the future and I have no hesitation in giving them a 5 star review. There was also free delivery and even though there was a bank holiday weekend everything arrived within 3 days.

always a good experience with Richer Sounds. picked up in store, lovely crew.

Popped into the Eton branch for Bluetooth speaker after my trusted Cambridge yo-yo was end of life. The team recommended the JBL flip 7, sounded great. After an evening in the garden it still had 70% charge .
Great little speaker , would recommend.

I went to the Eton branch. I was looked after by Tony, he was amazing, so helpful, I was new to smart TV. Tony pointed me in the right direction, recommended a CelloTV that comes with a 7 year guarantee & met my needs, it has good sound & picture quality, it was a good price. It was delivered to my house & I received excellent on going support. Tony went above & beyond with his help. Would absolutely recommend them. My friend had recommended them to me & I was not disappointed.

I called to buy over the phone. The Richer Sounds representative was very professional, friendly and helped me buy the TV I wanted. Speaking with them, I felt confident I was making the correct choice, and that Richer Sounds would make sure I was happy with everything.
I feel I got a great deal, and TV & soundbar arrived next day… I’m really happy with my experience.

The guy on the phone was superb - really top notch

The staff understood my requirements fully and very quickly found a suitable package for me at a keen price. I was also very impressed with the additional and free 5 year warranty.

Friendly, knowledgeable staff.
Took time to listen to my needs and helped arrive at he answer for me, rather than simply sell me something

Help trying various earphones and advice given about them

The helpfulness of the staff and quality of what we bought , would have been 5 stars but one of the remotes was missing a battery and one was promised to be sent out but has NOT ARRIVED 10 days later

Great friendly staff and knowledgeable about the product

The best service I have ever received! Zak was super helpful and delivered excellent customer service from ordering my tv to my delivery!

Nice and helpful salesman. Efficient to order and arrange delivery.

Great service and advice

Initially very disappointed with response to my product fault.
However, when I contacted staff member that originally sold me the product, he rectified the problem with lightning speed, and to my full satisfaction.