Ricardo Reviews 

I'm a very frequent buyer and an occasional seller on Ricardo. My recent experience has been so bad that I've lost confidence in their ability (or aspiration) to deal a fair hand to buyers and to offer the type of protection that an on-line platform must necessarily provide.
I bought 3 items from a user with the ID "ric55ardo" totalling CHF 940, 3 French Art Glass Pendants. On receipt it was obvious that they were poor quality fakes as distinct from authentic antiques. I contacted the buyer who declined a return unless I sent them back to his address as registered and "verified" on the Ricardo website. Unfortunately, Ricardo had allowed the seller to give a non-existent (i.e. false) address!
I obtained a written Expert Certification at a cost of €125 that these were worthless fakes (the work of a “well-known British forger"), made an Anzeige with the Swiss Police, gave ric55ardo 3 negative Bewertungen and informed Ricardo with copies of all the documentation. In due course, the Police confirmed that it was illegal to sell fakes in Switzerland and intervened to force the seller to refund the CHF 940. The Pendants are currently in the possession of the Police.
Today, I received notification from Ricardo "Kundendienst" (sic) that the transactions have been cancelled, that my negative feedbacks (designed to warn other Ricardo buyers/clients) had been removed together with a ticking-off that MY Ricardo Account would be blocked if I repeated such behaviour.
How disgraceful!
How gut-wrenching that Ricardo can have such little respect for the Law and for the safety of their buyers.
How evident is it that the Kundendienst of Ricardo can act competently and with professionalism?

Not enough people on the marketplace, difficult to sell. I made the mistake of starting bids for furniture at 1 chf with no reserve price (a strategy that pays off on eBay). They all went for 1 chf.

Not enough liquidity, not enough buyers, very small market.

Now i love ricardo :) very class but the customer service is totally shocking. They never answer anything when i was blocked for being a good customer.
There so easy to believe the other person and never give an answer to a question.

With better customer service Ricardo could be better then Ebay. As it is now ebay are in Switzerland it could be the end for Ricardo

It's hard for me to understand why the rating is so high.
The platform has really bad customer support, and virtually no buyer protection (only for purchases above 500 CHF!).
For sellers they charge a whopping 9% commission!
Swiss people must be out of their minds, or they just don't know any better.

Quality of the service is pretty low. Couple of examples:

1) Could not place a bid through the app, only the site
2) Listings of highest bidders were inconsistent (at one point the site, mobile site and app gave different results upon reloading)
3) Timer in overview mixes minutes and seconds

All in all you want to trust a site you use for bidding, if its this buggy I dont trust it. Closed down my account.

Over the years they have monopolized the c2c/b2c marketplace niche in Switzerland, hence their fee is draconian (9% of the sale price) and customer service - outright horrible. Wanted to sell my old laptops and they just immediately took my postings off without any explanation claiming that I tried to sell "prohibited items". Ridiculous. A piece of advice - if you want to sell old stuff in Switzerland, avoid this Ricardo.ch hole and just go to the old-school classifieds websites or do it over social networks.

I didn't like the way they charged the money (penalty and other charges) and they didn't refund the money. I am not at all satisfied with Ricardo.

Popular site in Switzerland to sell second hand stuff, with possibility to target regionally and in the 3 main languages in Switzerland.

Easy to sell and a broad market, nevertheless high commissions to pay for each of the steps in the selling process.

Very safe website. The fees are a little high but they have an amazing customer service and you can transact with peace of mind. 100% recommended.

I have now had two separate instances where Ricardo have failed to assist in bad transactions with sellers. The first was when a seller was claiming to sell a real Canada Goose jacket which ended up being a fake. Not only did Ricardo do nothing to assist (well the supported the seller), they supported illegal activity as the selling of counterfeit goods in Switzerland is not permitted. The second instance was when the seller did not provide any payment details and failed to respond to my many contact attempts. As a result, I suffered negative feedback. Ricardo did not respond and allowed the seller who provided such bad customer service to continue operating as per normal. Overall, Ricardo has no customer service and even appears to be supporting the sale of counterfeit items and allowing fraudulent sellers to operate.

top professional service,
a plesure to work with

It is always my pleasure to sell and buy things on Ricardo. I have noticed that Ricardo is constantly improving its services and making our life more convenient. Thank you.

I had excellent selling and buying experience

You find nearly anything on ricardo, often at very low prices and still in very good conditions. I also sold on ricardo and sometimes i sold items only for 1 swiss franc - but i was happy because someon else could use it and i didnt had costs to throw it away (eg an old electric heating). I also sold at prices were i was surprised to make that high prices. The good thing is you only pay when you sell it, there are no fees if you were not successful.

Do not order from Ricardos Hervey Bay.
Inconsistent food.
Terrible service.
Absolute crap delivery for exagerated price.
Not recommended at all.

Ricadro is ridiculously expensive. They blocked me even though I was a long-term user making them more than 5000 chf in sales commission over the 10 years. My customer feedback was impeccable , nevertheless they blocked the account because they wanted proof of my suppliers. I was doing fulfillment at that time, not drop-shipping as they thought.
I couldn't supply shipping documents because all was handled online in my account fulfillment account and sent directly from China. So complicated.
Good-bye Ricardo. Hello Facebook marketplace. which is free and less complicated. Advice to Ricardo- if you don't want your asses burnt by upcoming competition, I advice to to change your stupid policy.

Ricardo sucks - expensive, customer support is extreme slow, and they are always unfair with you

Popular site in Switzerland to sell second hand stuff, with possibility to target regionally and in the 3 main languages in Switzerland.

Easy to sell and a broad market, nevertheless high commissions to pay for each of the steps in the selling process.

Do not buy or sell on this website!!!! They charge you at the end without you knowing that even if you did not sell your items. The conditions on a website have to be transparent and clear and on ricardo they are not!!! Stay away from it and choose facebook free groups way more effective and without costs