RHS Plants Reviews 

11,866
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,420 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast shipping processes and the remarkably secure packaging designed to protect delicate items during transit. Consumers are genuinely delighted with how healthy, vibrant, and well-watered the plants look when they finally reach their destination gardens. Some reviewers were not happy with occasional delivery delays or problems caused by the courier failing to follow instructions. A few other consumers also mentioned receiving damaged packaging, scattered compost, or plants in a very disappointing condition. These individuals found it frustrating to deal with unexpected setbacks after placing their trust in the ordering process.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive quickly, securely packaged, and... See more

Quality

Customers had positive experiences with quality, often describing the items as top notch and arriving in... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website provides a clear and easy process... See more

Service

Consumers find service to be exceptionally positive, praising the brilliant, efficient, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,866)

7,315 reviews in the last 12 months

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Rated 1 out of 5 stars

Really bad quality of plants

Really bad quality of plants. I wouldn't recommend purchasing plants from RHS. The plants were not as tall as advertised, with no flowers - we purchased Jasmine creeper and rose creepers and the quality was really poor considering the cost of the plants. Would not Purchase anything from RHS.

5 August 2026
Rated 3 out of 5 stars

Greenfly

The rose bush had a very heavy infestation of greenfly. Washed them off and it's doing well now

5 August 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, healthy plants delivered in good packaging arrived in excellent condition. I am sure they will thrive.

5 August 2026
Rated 5 out of 5 stars

That you care for plants you sell

my plant arrived in a solid box, and when opened it was wrapped in another layer of strong paper, but on opening plant, there were 3 big shoots snapped inside, But after emailing you, gave great customer service, delivered another free of charge . Thankyou

5 August 2026
Rated 5 out of 5 stars

Great experience

The tree arrived on the day it was supposed to and in excellent condition. Very impressed. Would purchase from this supplier again.

3 August 2026
Rated 2 out of 5 stars

Damaged then dying

Delivery didn’t come because driver needed more information, then I was told the order was damaged, then when replacement order came one out of the six plants appears to be dying.

4 August 2026
Rated 4 out of 5 stars

Well packaged and healthy plants

The plants are a good size and well packaged. Slight scorching on the leaves of the viburnum but understandable in this heat. The tibetan cherry was larger than we were expecting so we're very happy about that and looks healthy.

3 August 2026

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