RHS Plants Reviews 

11,822
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,420 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast shipping processes and the remarkably secure packaging designed to protect delicate items during transit. Consumers are genuinely delighted with how healthy, vibrant, and well-watered the plants look when they finally reach their destination gardens. Some reviewers were not happy with occasional delivery delays or problems caused by the courier failing to follow instructions. A few other consumers also mentioned receiving damaged packaging, scattered compost, or plants in a very disappointing condition. These individuals found it frustrating to deal with unexpected setbacks after placing their trust in the ordering process.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive quickly, securely packaged, and... See more

Quality

Customers had positive experiences with quality, often describing the items as top notch and arriving in... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website provides a clear and easy process... See more

Service

Consumers find service to be exceptionally positive, praising the brilliant, efficient, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,822)

7,271 reviews in the last 12 months

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Rated 2 out of 5 stars

Excessive delivery period.

The delivery period of my recent order is longer than I would have expected and this was not made clear at the time of order. I would not have placed the order if I had been aware of the long delivery period.

4 August 2026
Rated 5 out of 5 stars

Happy plants

Orders taken, acknowledge straight away, and packaged with great care and delivered very quickly. The plants themselves were in perfect condition and as described and pictured.

4 August 2026
Rated 5 out of 5 stars

Amelanchier x Lamarckii…

I bought an Amelanchier x Lamarckii directly from you for my dad’s 70th and while I do no recommend anyone tries to wrap an entire tree it is so beautiful.

Delivery was spot on. It is faring well and my dad is delighted (although my mother has been doing more of the watering!)

Thank so much!

1 June 2026
Rated 5 out of 5 stars

Good Service

Very quick delivery date. Healthy plant delivered. It was a gift for a friend who was very pleased with the plant and the metal pot I chose.

3 August 2026
Rated 5 out of 5 stars

Perfectly delivered plants

Ordering was very easy, the order confirmation came quickly and I was advised when the plants were dispatched and who the carrier was. The plants arrived perfectly packed - in a way I had never seen before which really protected the plants. The person delivering my plants was courteous and helpful..
Full marks all round

28 July 2026
Rated 5 out of 5 stars

Obelisks

Over the past twelve months I've ordered several obelisks. All arrived promptly and I was kept informed of delivery details from the RHS and the courier. Lovely sturdy obelisks.

3 August 2026
Rated 4 out of 5 stars

Plants arrived in tip top condition

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card/paper) only gets emptied every month so I’ve had to stuff my car with the board and drive to the tip .. five or more miles away making it poor environmentally.

31 July 2026
Rated 5 out of 5 stars

Great service delivered with a smile

Great service delivered with a smile. Thanks RHS. Your current delivery company is a great improvement from that used a year or so ago. They actually ring the doorbell and wait for you to answer and are pleasant. Last year and before, the plants sometimes weren't packed properly and several pots were just left without ringing the doorbell.

13 May 2026
Rated 5 out of 5 stars

Healthy plants delivered

Healthy plants delivered on time and with care. slightly more expensive than other places however I have no hesitation to strongly recommend. Will buy again knowing I will have strong specimens

31 July 2026

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