Retro Clasico Reviews 

3,938
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported that their paid purchases never arrived, leaving them deeply frustrated and completely empty-handed. People experienced complete radio silence when trying to contact support via email regarding missing items or incorrect deliveries. Buyers also mentioned receiving wrong products and facing immense difficulties in securing refunds through their banking institutions. Some reviewers were genuinely happy with their purchased items once the packages finally arrived safely after a short wait. Satisfied consumers noted that the delivered posters and mugs were genuinely lovely, perfectly matching what they originally asked for.

What people talk about most

Order

Consumers express deep dissatisfaction and frustration regarding their orders. Many reviewers consistently... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing deep frustration over... See more

Response time

People report profound frustration and widespread disappointment regarding response times. Consumers... See more

Delivery service

Clients share negative opinions on delivery_service, expressing frustration over missing orders and poor... See more

Customer communications

Customers had negative experiences with contact, consistently reporting complete unresponsiveness from the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getti... See more

Rated 3 out of 5 stars

Bizarre and not doing yourself any favours! My poster arrived and it’s lovely. I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

Rated 1 out of 5 stars

hello, just putting my order number here (#282724) in case Retro Classico are actually checking this site. Bazball T-shirt ordered but still not arrived. Seeing the other reviews on here, I’m d... See more

Rated 1 out of 5 stars

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Retro Clasico are the makers of luxury traditional striped football scarves made from 100% finest merino wool.


Contact info

2.2

Poor

TrustScore 2 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(3,938)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Independent company

Great independent company, that puts its customers first. Ordered several items from them not only are they great quality but also a very reasonable price.

10 November 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a Glasgow rangers Germany…

Ordered a Glasgow rangers Germany italia 90 style tshirt, never ever came, along with no replies to my emails to ever fix the problem either, was my 1st order which was a shame as they do advertise lots of brilliant merchandise
The purchase took place 20th May 2022,i still have the purchase confirmation

20 May 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would!!!

If I could give 0 stars I would
Ordered an item for my Fathers birthday so it would arrive by the 1st August…… to this date 10th November it still not has arrived.
Have sent numerous emails to try and get it sorted, I am £20 out of pocket and had to buy my father an alternative present……. So I’m even more out of pocket!

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Great quality items

Bought a few items from RetroClasico. A mug for my friend & a retro shirt cushion for my son. Both items were great & fantastic quality. Both were over the moon with their gifts. This is a great place to get items you wont find anywhere else

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a jumper

Ordered a jumper. Took a week to arrive and the jumper was just like the pictures. My experience was spot on just sorry to the others who had negative experiences.

7 October 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service and Review

Retro Classico have sent a message asking for positive reviews for their business as they only have negative feedback. I have emailed at least 5 times and sent a personal letter to their address relating to an item I never received, to date I have had no response and this is at least 2-3 yrs ago. I have since given up messaging them, but since being emailed asking to write something nice then maybe they should treat their customers nice and they will get nice reviews.

10 November 2024
Unprompted review

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