The Shirt Plugs Reviews 221

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the shirts and jerseys, noting their authenticity and value. Many people highlight the outstanding customer service, describing the team as responsive, helpful, and caring. The ordering process is frequently mentioned as straightforward, and consumers appreciate the quick and safely packaged deliveries. However, some customers were not happy with sizing issues, finding products to be smaller than expected despite using size charts. A few other people also felt that delivery expectations were inaccurate, and some reviewers mentioned experiencing dismissive or unprofessional communication from customer service when issues arose, including one instance of a stained item.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the high quality of the shirts,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Order

Reviewers express satisfaction with their orders. Many customers praise the quality of the items received,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and fast... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased a couple more Hoodies for the kids. Absolutely love the quality and the prices are so reasonable. Once again customer service is the BEST I've ever experienced with ANY online shopping. The... See more

Rated 5 out of 5 stars

Ordered several shirts and in one word fantastic, good quality and a wide choice of many shirts from the past. Quick response on Instagram to requests for a shirt (Jamaica away 1998), which was post... See more

Rated 5 out of 5 stars

I couldn't be happier with my shirts, I ordered 5 and utilised their "buy 3 shirts and receive a free wind breaker" deal and it was great value. They order arrived quickly, safely packaged and th... See more

Rated 5 out of 5 stars

Absolutely top-tier service. The Shirt Plugs team was super responsive, attentive, and genuinely helpful throughout my order process. I had a sizing concern, and they took care of it right away withou... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

Saw the company on my instagram and my eyes came on a wonderful Inter 2009/2010 shirt. I thought well let's give it a try, never heard of them but was worth a risk for €50. I expected a delivery of th... See more

Rated 5 out of 5 stars

I order a travis scott jersey for my son for his birthday i made a mistake and i sended then a chat text and they repky to ke within minutes always polite and respectful. I wull be ordering barcelona... See more

Rated 5 out of 5 stars

This is a great website to buy your jerseys and jackets, they also have really interesting offers and quantity of óptimos to choose from, their costumer service is also just incredible! From now on I... See more

Rated 5 out of 5 stars

The best place for retro shirts on the internet from a lover of all things retro…ordered a Roma 3rd too from 91/92 season….quality and fit is top drawer, will order of site again 100%…range of tops is... See more

Rated 5 out of 5 stars

I bought a vintage ac milan away jersey from the shirt plug at first I was skeptical of whether it would actually come and if it would be how it looked in the picture. Not only did the jersey model wh... See more

Rated 5 out of 5 stars

Saw The Shirt Plugs advertised on Instagram. Website looked professional but hadn't heard of them before so went off the positive reviews. Order was confirmed and received update it was being shipped... See more

Rated 5 out of 5 stars

Just received my mystery retro subscription yesterday and it was definitely worth the wait, I unwrapped a beautiful AC Milan 97/98 jersey and I was not disappointed. I had looked everywhere to find a... See more

Rated 5 out of 5 stars

The Shirt Plugs is helpful, friendly and quick to respond. The service was excellent from start to finish and the quality of the soccer jerseys are great and exactly what you want when buying jerseys.... See more

Rated 5 out of 5 stars

Took wee while to come but honestly worth the wait, qualty of Napoli shirt great & great service from #Shirtplugs also, will def' be purchasing again in near future... 'Highly recommend'

Rated 5 out of 5 stars

The website has a really big variety of shirts, from retro to recent to special. The service was really good, delivery was about 10 days but I wasn’t in a rush to get the shirt. I will be placing anot... See more

Rated 5 out of 5 stars

This business has an amazing customer support team and great product (soccer/football apparel). My order was misdelivered, totally the parcel carriers fault. As soon as I reached out to shirt plugs, t... See more

Rated 5 out of 5 stars

I bought a Brazilian national team shirt. My experience was excellent, with email communication at every stage of the process, and the delivery was made within the timeframe initially provided. The pr... See more

Rated 5 out of 5 stars

Blown away by the quality from The Shirt Plugs, if you are looking for modern pieces or classic gems, they have you covered! Best selection out there, will be ordering again ASAP

Rated 5 out of 5 stars

Very high-quality products, made and packaged with care and backed up by the live chat feature on the website which is responsive, accurate, and provides peace of mind. Highly recommend.

Rated 1 out of 5 stars

Diabolical absolutely disgraceful I placed and paid for a order on the 5 th December 2025 I am still waiting for it I have tried contacting them and have not even received a reply which again I find d... See more

Company replied

Rated 1 out of 5 stars

Waited a couple of weeks for a football shirt which I ordered 2XL to arrive. I was quite excited to receive only for it to be way too small. My son tried it on and he’s a large and it just about fitte... See more

Company replied

Rated 1 out of 5 stars

ordered a shirt using the size chart on their website, but when it arrived it was far too big and poor quality. when I contacted customer service they told me the size chart was “quite accurate” and r... See more

Company replied

Rated 1 out of 5 stars

Edit: note attempts were made to have this review removed for “defamatory comments”, but seeing as I had evidence of everything said, trust pilot kept the review up. Pathetic customer... See more

Company replied

Rated 4 out of 5 stars

Loads of choice especially if like me you love Serie A shirts from the 1990s. Good quality and delivery communication but MUCH smaller than expected - go 1 or 2 sizes up at least. The reason I say t... See more

Rated 5 out of 5 stars

This is now my go to place to buy kits! Such a great experience, the Instagram admin is amazing and very helpful. Also the quality of shirt is top notch, for US fans I would size up for loose fit, but... See more

Rated 5 out of 5 stars

The website has a really big variety of shirts, from retro to recent to special. I received my first jersey as a gift from my best friend. The quality is amazing and the options are endless. I will de... See more

Rated 5 out of 5 stars

Great value for the shirts! I got on the 3 for 30% off deal and a free windbreaker which was excellent. The team at Shirt Plugs were super accommodating as I needed to size up, as per their recommen... See more

Rated 5 out of 5 stars

This store keeps getting better and better. Just purchased another three jerseys where this time with their promotion they have included a free football, absolutely amazing!!! Don’t bother shopping... See more

Rated 5 out of 5 stars

These kits are absolutely phenomenal. I ordered 3 retro Roma kits from the 90s and these are faultless, perfectly and professionally made at a price that I don't have to mortgage my house to buy. 10/1... See more

Rated 5 out of 5 stars

Such a straightforward process, considering the shirt came from Australia to the UK I was very impressed. Quality of the shirt for the price is first class too, I’ll definitely be ordering more shirts... See more

Rated 5 out of 5 stars

The communication and professionalism was first class! I have an order coming soon and if the quality is as good as the service then we will be long time customers for sure. Will be recommending to... See more

Rated 5 out of 5 stars

Great quality shirts, quick delivery was easy to purchase well organised what more could you want. Definitely coming back to get more. This is good value for money as well. Highly recommend. Buy now!!... See more

Rated 5 out of 5 stars

Couple of weeks wait for delivery but very well informed all the way through (also as advertised). Shirt is great, I’ve had plenty of compliments. Washes well too so no concerns about quality. Would c... See more

Rated 5 out of 5 stars

I ordered 5 shirts. They arrived in 2,5 weeks (like they communicated before). Quality of the shirts and (name) printing is good. Their customer service is also great; I had a few questions and all we... See more

Rated 5 out of 5 stars

I bought a 2014 USMNT kit with a custom name and number on the back. When I saw it on the website I was afraid it was a scam or not going to be high quality. It 100% is the most authentic kit I have i... See more

Rated 5 out of 5 stars

I purchased three shirts for £80 as a Christmas gift for my 23 yo son. He was thrilled with all three shirts and the quality is excellent! Keep up the great work to all at Shirt Plugs!👏 I will be... See more

Company replied

Rated 5 out of 5 stars

My kids are obsessed with this store. I have lost count now how many times we have ordered! The quality of their merchandise is outstanding and customer service never fails.

Rated 5 out of 5 stars

I have bought multiple tops on different occasions and they’re always good quality and at a very reasonable price. Really nice selection of modern and retro kits

Rated 5 out of 5 stars

I ordered 4 shirts and got a windbreaker thrown in for free; all shirts were of great quality but I would advise going one size up for the best fit. I am very happy and I will be purchasing from here... See more

Rated 5 out of 5 stars

Super high quality tops. I ordered the Como x Rhude top and it’s 🔥🔥🔥. Delivery was on point and customer service was excellent. Will be ordering again 👍

Rated 5 out of 5 stars

Amazing quality jerseys and arrived right at the exact time was promised! Definitely will go back and get more retro kits from here !

Rated 5 out of 5 stars

These guys went above and beyond to keep me updated on the delivery of my product.....it arrived in perfect condition...I will definitely be using the SHIRT PLUGS .again....thanks again.

Rated 5 out of 5 stars

I ordered 3 italian kits from the 90s and they arrived in excellent condition. I would recommend paying attention to the size advice, I would normally buy a medium but the size recommended to by a siz... See more

Rated 5 out of 5 stars

Amazing quality shirts! Very helpful team. Asked for a special request shirt and the team were more than accommodating! Will 100% purchase again

Rated 5 out of 5 stars

The Shirt Plugs are just great! Both top notch quality, as well as superb communication from their end. Would 1000% recommend.

Rated 5 out of 5 stars

Hi, I’m very impressed with the shirts you have available but trying to get hold of someone is so hard I put my order in 7 days ago and have had no response to any emails sent or confirmations?

Rated 5 out of 5 stars

Class shirts. Delivered quick. Wasn’t sure whether to go with the size advice but glad I did as they fit perfectly for me ordering a size bigger than I usually would

Rated 5 out of 5 stars

All the quality is consistently outstanding and i always receive exactly what i have ordered. I have recommended them to all my friends, this is THE site for retro kits and memorabilia

Rated 5 out of 5 stars

Great 3 shirts I bought and get a free windbreaker with it even better. Delivery was on time and very helpful customer service:)


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

221 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I bought a Brazilian national team.

I bought a Brazilian national team shirt. My experience was excellent, with email communication at every stage of the process, and the delivery was made within the timeframe initially provided. The product is good quality and offers excellent value for money.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Such a straightforward process

Such a straightforward process, considering the shirt came from Australia to the UK I was very impressed. Quality of the shirt for the price is first class too, I’ll definitely be ordering more shirts in the future :).

8 March 2026
Unprompted review
Rated 5 out of 5 stars

TheShirtPlugs for the win

The shirts come in a great packaging and they are great quality and have an amazing look. I have now done two different orders with the discount they offer and I can say I am a satisfied man.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Diabolical absolutely disgraceful I…

Diabolical absolutely disgraceful I placed and paid for a order on the 5 th December 2025 I am still waiting for it I have tried contacting them and have not even received a reply which again I find disgraceful.. I have sent several Emails .. no reply .. I have asked for a refund.. no reply .. I would not recommend this company to anyone and will take this issue further as stated in a Email today giving 48 hours to respond . Am totally disappointed with the shirt plugs .

5 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Lynn Campbell,

We are very disappointed to read your review, as the claims made are not accurate.

You placed your order on the 5th of December 2025. We contacted you on the 8th of December, the 18th of December, the 28th of December, and again on the 28th of January regarding an invalid address that was entered at checkout, which prevented us from dispatching your order. Unfortunately, we did not receive a reply to any of those emails.

We then received an email from you on the 10th of February. However, no order number or identifying information was provided, which meant we were unable to locate your order. When we replied requesting further details so we could assist you, we received an automatic response stating that “Lynn is busy right now and will reply when she is available.”

We have done everything within our power to resolve this matter, including reaching out multiple times prior to your February email. At no stage were we provided with a corrected address or sufficient information to process a refund or shipment. We have full records of all five email attempts and can provide proof if required. For this reason, we strongly dispute the claims made in this review, as they do not reflect the communication that has taken place. This review is false and defamatory, and we will be taking action.

Rated 5 out of 5 stars

Great quality

Great quality, courier lost original, company sent out a replacement free of charge!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! Absolutely love my vintage Morocco 1998 away shirt

16 January 2026
Unprompted review
Rated 5 out of 5 stars

The Shirt Plugs

The Shirt Plugs is helpful, friendly and quick to respond. The service was excellent from start to finish and the quality of the soccer jerseys are great and exactly what you want when buying jerseys. Highly recommend this business to anyone looking for quality products and great service.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Game changer for travel

Game changer for travel, the shirt plugs keep my shirts crisp and save me time at the hotel

23 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Thanks Richard! We are glad that we can help you look good when travelling. :)

Rated 5 out of 5 stars

Three shirts for £80. First time purchase.

I purchased three shirts for £80 as a Christmas gift for my 23 yo son. He was thrilled with all three shirts and the quality is excellent!
Keep up the great work to all at Shirt Plugs!👏
I will be looking at a Liverpool shirt for my birthday in April.
Based on my first experience I would strongly recommend Shirt Plugs for all your retro match shirts!

31 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Thanks, Julian, we are glad that he loves them!

Rated 5 out of 5 stars

Great shirts

Great shirts, well made and still look great after washing

19 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Thank you Lee. :)

Rated 5 out of 5 stars

Another fabulous experience

I purchased a bunch of merchandise for Christmas for all the family and friends, they were thrilled to say the least.
As always the store delivers and never disappoints
The ONLY on line store that I will purchase football merchandise from.
Thanks guys once again :)

1 December 2025
Unprompted review
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Reply from The Shirt Plugs

Thank you very much Lin!!

Rated 1 out of 5 stars

Quality good - Customer service Pathetic

Edit: note attempts were made to have this review removed for “defamatory comments”, but seeing as I had evidence of everything said, trust pilot kept the review up. Pathetic customer service.

Edit 2: This review reflects my experience and remains unchanged.
Trustpilot has reviewed the matter twice and confirmed, through all the provided evidence, that it is fair and compliant.
For future customers, their response reinforces the concerns raised about professionalism.

As the title states, I have no major issue with the quality of the jerseys themselves (aside from one arriving with a visible stain). The issue is entirely with customer service.

Firstly, delivery expectations were inaccurate. I waited over 3.5 weeks for three jerseys and, when I followed up, was told delivery timelines were “out of their hands.” It was only after pushing further that they offered to contact the delivery provider.

Secondly, I was asked to leave a review for one of the jerseys I received, which happened to be the stained one. I left an honest review reflecting the condition of the item and the overall experience. I was contacted immediately — not to resolve the issue — but asked to remove my review, with the implication that assistance would only follow if I did so.

When I questioned this approach, the response was backtracked, but the tone became defensive and self-congratulatory rather than service-focused. I was told “we have the best customer service in the world” and that I had not given them “an opportunity to resolve this,” despite the fact that reviews do not require prior contact with support.

The representative never provided their name, and communication throughout felt dismissive and unprofessional.

Overall, the product itself may be fine, but the customer service handling was disappointing and poorly managed.

17 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Jonathon,

Thank you for taking the time to leave a detailed review. We appreciate your acknowledgment of the quality of the shirts and that you were generally happy with the products overall.

To clarify a few key points for transparency:

Stained shirt claim:
We were absolutely willing to assist with this issue. As part of our standard process, we requested a photo of the alleged stain so we could assess and resolve it appropriately. No image was ever provided. Unfortunately, we cannot offer compensation or replacements without evidence. After your initial review, we requested the photo again, at which point you stated you “couldn’t be bothered” to provide one, despite continuing to leave multiple 1-star reviews. This made it impossible for our team to investigate or resolve the issue fairly

Delivery:
After reviewing your order, the total transit time was 20 days, which we agree is longer than ideal. We do apologise for the delay. However, this was not 3.5 weeks. Australia Post occasionally conducts random customs inspections. Unfortunately, your parcel was selected, which delayed delivery. This process is outside of our control, though we understand the frustration it can cause. Once you followed up, we did engage with the delivery provider on your behalf.

For context, we photograph every order before dispatch, and the images from your shipment show no stains. All items also go through multiple quality checks to ensure only clean, high-quality shirts are sent.

Regarding reviews and communication:
At no point was assistance conditional on removing a review. Our intention was to resolve the issue directly, as reviews do not give us the information required to take action.

We strive to provide outstanding customer service and fair resolutions, but this does require basic cooperation from both sides.

Kind regards,
The Shirt Plugs Team

Rated 5 out of 5 stars

Love the shirts

Very good quality shirts, my son loves them, highly recommend and will definitely buy from this company again

7 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Thank You Moira!

Rated 5 out of 5 stars

Amazing

The shirt Quality is amazing they are a reliable store, they answer really fast on ig, the prices are really good, shipping to America takes a little but keep in mind they ship from Australia

2 December 2025
Unprompted review

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