even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the wa... See more
Company replied
Company details
- Information Service
- also in
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Restore Information Management
Hi Alice, thank you for this review, we are pleased to hear of your happiness with the service provided
Resolved our query.
30 April 2026
Reply from Restore Information Management
Hi Eddie, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Reply from Restore Information Management
Thank you for your review Christina. It is great to hear you are happy with the service you have received from our driver
Reply from Restore Information Management
Thank you for your review Samantha. It is great to hear you are happy with the service you have received from us
It was a painful experience weeks to…
It was a painful experience weeks to shred some documents how hard can it be.
25 April 2026
Reply from Restore Information Management
Hi Adrian, thank you for your review. Apologies that your experience did not meet your expectations. Your feedback will be passed to the relevant people/team to investigate further
The speed of the response to my…
The speed of the response to my original request and the ease of ordering.
24 April 2026
Reply from Restore Information Management
Hi Kevin, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Immediate reply to my request
25 April 2026
Reply from Restore Information Management
Hi Patricia, thank you for this review, we are pleased to hear of you happiness with the service provided
Reply from Restore Information Management
Thank you for your review Lisa. It is great to hear you are happy with the service you received from us
Speedy uplift and nice pleasant lad.
21 April 2026
Reply from Restore Information Management
Thank you for your review Teresa. It is great to hear you are happy with the service you received from us
Recommend
Recommend
Needed to find if information was still available after 30 years. Quick to respond and answered.
21 April 2026
Reply from Restore Information Management
Hi Helen, many thanks for your review, we are very pleased to hear of this
Reply from Restore Information Management
Hi Suzanne, many thanks for your review, we are happy to hear of your positive experience with us
Reply from Restore Information Management
Hi Heather, thank you very much for your review, we are pleased to hear of your satisfaction with the service provided
Always very prompt in replying to email…
Always very prompt in replying to email request. Very quick service, and also the delivery man is very cheerful. Great service
18 April 2026
Reply from Restore Information Management
Hi Ruth, many thanks for your review, we are happy to hear of your positive experience with us
Request dealt with promptly
Request dealt with promptly, records received the following day.
15 April 2026
Reply from Restore Information Management
Hi Alison, thank you very much for your review, we are very pleased to hear of your satisfaction with the service provided
Excellent service
Response times to queries is excellent and problems are always resolved quickly and efficiently. Resolve provides us with a great service.
15 April 2026
Reply from Restore Information Management
Thank you for your great review Angela. It is wonderful to hear Restore have provided you with the level of service we aim to achieve
Reply from Restore Information Management
Thankyou for your kind review Sharon. It is great to hear you are happy with the service received.
Always good/great at providing customer…
Always good/great at providing customer support.
14 April 2026
Reply from Restore Information Management
Thank you for your review Hope, we are pleased to hear that you are happy with the service Restore provides for you
Reply from Restore Information Management
Hi Melanie, thank you for your review, we are greatly pleased to hear of your satisfaction with the service provided to you
Easy to order files back from storage
Easy to order archive files back from storage by email, can request a specific delivery date, delivered on the correct day
8 April 2026
Reply from Restore Information Management
Hi Suzanne, thank you very much for your review, we are pleased to hear of your positive experience with us
Customer Service
My contact is Glenn and I always find them really helpful. When Our company has asked for information on the boxes stored, Glenn is always efficient and prompt.
Well done Glenn
11 April 2026
Reply from Restore Information Management
Hi Karen, thank you for your review, we are happy to hear that you are pleased with the service provided and will pass this on to Glenn
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