even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the wa... See more
Company replied
Company details
- Information Service
- also in
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient delivery and…
Quick and efficient delivery and collection of requested items. Polite and friendly delivery chap
25 April 2026
Reply from Restore Information Management
Hi Owen, many thanks for your review, we are pleased to hear of your satisfaction with the service provided to you
Quick response and turnaround regarding…
Quick response and turnaround regarding query and additional correspondences
15 May 2026
Reply from Restore Information Management
Thank you for your review Gerard, we are very pleased to hear that you are happy with the service that Restore have provided
Very efficient in responding to…
Very efficient in responding to requests for delivery/collection of records.
Friendly staff
9 May 2026
Reply from Restore Information Management
Hi Toni, thank you very much for this review, we are pleased to hear of your satisfaction with the service provided to you
Selins tried her hardest to assist me…
Selins tried her hardest to assist me with the password issue and lack of access to the Restore site.
While Selina was unable to resolve the issue she passed my details to the AXA contact who did help me regain access.
Thanks Selina
14 May 2026
Reply from Restore Information Management
Hi Carol, thank you very much for your review, we are happy to hear of this, I shall pass this onto Selina.
Reply from Restore Information Management
Hi Jessica, many thanks for your review, we are pleased to hear of your satisfaction with the service provided to you
Reply from Restore Information Management
Thank you for your review Doug, we are happy to hear of your positive experience with us
Reply from Restore Information Management
Hi Gemma, thank you very much for this review, we are pleased to hear of your satisfaction with the service provided
Excellent service
Excellent service, excellent customer service.
The team are always happy to help. Especially Claire Richardson, who goes above and beyond to support all requests I send through.
9 May 2026
Reply from Restore Information Management
Hi Michelle, thank you very much for your review, I shall pass your kind words onto the team and Claire specifically
Reply from Restore Information Management
Thank you for your kind review Susan, we are very pleased to hear that you are happy with the service Restore provided
Fast delivery.
9 May 2026
Reply from Restore Information Management
Thank you for taking the time to leave your kind review Pertunia
Great Team at Restore
Great Team at Restore, professional, efficient, polite, helpful. Always Deliver, safe in their hands.
9 May 2026
Reply from Restore Information Management
Thank you for your great review Peter. It is lovely to hear you received the level of service that Restore strives to provide
Great company to work with
Great company to work with - provide a really good customer service, fast responses and support. Excellent communication.
7 May 2026
Reply from Restore Information Management
Hi Sarah, thank you very much for your review, we are very pleased to hear of your satisfaction with the service provided
Professional and prompt service.
2 May 2026
Reply from Restore Information Management
Hi Kathryn, thank you for your review, we are very happy to hear of this
Always respond quickly to matters…
Always respond quickly to matters arising. Good service always.
2 May 2026
Reply from Restore Information Management
Hi, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Reply from Restore Information Management
Hi Emma, thank you for your review, we shall pass this comment onto the team that look after your account
Great service
Great service. Collection day as requested and efficient and friendly collection
1 May 2026
Reply from Restore Information Management
Thank you for your review Ray, we are pleased to hear that you are happy with the service provided
Prompt delivery from our local depot
6 May 2026
Reply from Restore Information Management
Hi, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Prompt trouble-free delivery 👍
1 May 2026
Reply from Restore Information Management
Thank you for your review Martina, we are pleased to hear that you are happy with the service provided
Reply from Restore Information Management
Hi Hannah, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Quick delivery
30 April 2026
Reply from Restore Information Management
Hi Lisa, thank you for your review, we are pleased to hear of your satisfaction with the service provided
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