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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. Consumers feel the service is completely useless because reported cases are quickly closed with standard automated responses offering no real help. People frequently complain that the website forms are overly complex, difficult to navigate, and frequently fail to save progress properly. Reviewers also struggle significantly with customer communications, stating that obtaining a meaningful response or reaching a human is nearly impossible. Some reviewers were happy with the phone support agents when they managed to speak with someone directly over the line. Consumers noted that phone conversations occasionally provided a more supportive experience compared to using the online system.

What people talk about most

Service

Reviewers highlight negative aspects of service, expressing deep frustration and a strong consensus that the... See more

Website

People report negative experiences with website due to frustrating online forms and unresponsive support... See more

Customer communications

Customers consistently note negative experiences with customer communications, highlighting that it is nearly... See more

Response time

Consumers express deep frustration regarding response time, noting that reports are rapidly dismissed within... See more

Customer service

Reviewers express deep dissatisfaction regarding customer service, highlighting long hold times, unresponsive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same as Action Fraud but much faster in dismissing reports. My report was dismissed in less than 2 hours, at least Action Fraud took few days, which gave the impression that someone actually had a loo... See more

Rated 1 out of 5 stars

Two gift cards purchased from two different supermarkets had been tampered with before purchase and had been drained of the loaded funds. Both supermarkets said it was a huge problem and that they get... See more

Rated 1 out of 5 stars

Waste of time. Completed the online forms describing how I was the victim of identity fraud then at the end of the process get a message on screen saying "thank you for your report, you will receive n... See more

Rated 1 out of 5 stars

£30,000 of crypto stolen from my self-hosted wallet, from what looks like a browser extension hack. I've already done the hard work for them and forensically traced how my funds were converted and fun... See more


1.4

Bad

TrustScore 1.5 out of 5

63 reviews

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1.4

All reviews

(63)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Incompetent & Uncaring

From paperwork received it was east to distinguish that nothing had been done and they really could not be bothered with a case of debit card fraud and a rogue charity concealing payments that alone demands investigation by HMRC

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Has this actually been through ANY user testing !!!!!!

I wanted to report credit card/retail fraud. I have the delivery address of the person who ordered goods on my card !!!! The forms on the website for reporting card fraud are terrible, I had to try to fit my information into the nonsense questions being asked. It took so long, I was signed out twice !!! Although my credit card company have refunded me, they won't follow up and investigate and neither will the retailer because the amount is only £250. We need to take these fraudsters off the street. I am really disappointed with this service and have zero confidence that anything is being done to deter teh fraudsters. If I don't get to understand how this particular fraud happened, how can I prevent it happening again in future !!!!!!

5 July 2026
Unprompted review
Rated 1 out of 5 stars

WHAT A COMPLETE WASTE OF TIME AND…

WHAT A COMPLETE WASTE OF TIME AND TAXPAYERS MONEY. Seriously, a total waste of time. They do nothing. They make the forms so complicated that it's difficult to make sense of them. They instruct you not to use information that will identify you, then ask for documents that support your case. How does that work. Honestly, the policing in this country is just a joke.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Credit card fraud - no help at all

Heike Hoeffner for Schott Music Ltd.
My company recently had a credit card fraud at the till. We reported the case to our bank and the police who referred us to this company. Having a part of the card number, the name of the fraudster and his face on CCTV we were hopeful that the case would be followed-up. First time case closed after 2 hours. Today we called and the already provided information was added to the case, this time the case was closed within one hour. The person on the phone tried to be friendly - I give him this - but came over quite pompous. Thanks for NOT helping us!!!

22 June 2026
Unprompted review
Rated 1 out of 5 stars

weaponised incompetence

So my personal details are used on gambling websites and affecting my credit score. Which is fraud and ID theft, not to mention theft of benefits from a gambling company. But f us right? Not enough lines of enquiry so you dont bother!

Ive been in touch with the companies myself who have these persons other details on record for just these occasions and you chose not to bother.

This country has marked itself thanks to this two tiered justice system and policing, the innocent become guilty and the criminals walk free.

One day common sense will govern again and maybe you will actually do your jobs, or find other ones more suited to your abilities.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Useless in the worst possible way

Having now dealt with this organisation, I have decided a career in Fraud and Cybercrime in the UK would be a safe and profitable one. Not an ounce of sense among them.

I tried calling, phone system broke and just kept playing my own voice back to me. I can not get through on the phone. Left a query on their online form explaining that and requesting a call about my fraud case. Their email just tells me to get in touch by calling the number I explicitly listed as unable to get through on.

So, I leave a second online form entry, explaining the idiocy of their response. Their second reply this morning completely misunderstands my message and tells me the phone system is behaving normally and is just busy. Completely ignored my request for a call back.

My housing society has been committing fraud on my account in my name and after attempting suicide, becoming insolvent, I'm now facing homelessness again but this time due to my landlord's fraud. Stop fraud couldn't give a damn could they.

If this is the state of the police in this country then no wonder the country's in the state it's in. Thanks for nothing guys. I'll be homeless soon and when you had a chance to help you did nothing!
"Case" numbers.
CAS-136767-R6N5Y9.
CAS-137015-B0D3F3

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Got a slam dunk fraud

Got a slam dunk fraud? Your Managing Agent literally wrote to you and said they're embezzling. Can't deal with that mate not enough evidence. What more evidence do you need? Can't tell you that but you can appeal it. What do want your appeal to achieve? Nicking Villains. Can't reinvestigate. Sorry. Defund the police. No one would notice. Meanwhile I'm down £3940 if as they say that's what my Managing Agent has taken from the Reserve Fund which is meant to be a ring fenced Bank account that they cannot access without dual director approval. So there's no mystery as to the culprit. No problem proving it's a theft because I told them not to and they did it anyway. But Fraud Report can't investigate because... they don't feel white collars. Probably getting handsome backhanders...

24 May 2026
Unprompted review
Rated 1 out of 5 stars

Useless

Useless, I was involved in some clear fraud on Amazon with 500+ people impacted and the submission I put in was closed within 2hrs of me submitting it. What a joke.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Cover Up. Had to complain to both EE Executive Office and Ofcom and Report Fraud

Cover Up. Had to complain to both EE Executive Office and Ofcom and Report Fraud about my EE 120GB data mifi device being hacked and not being restored. EE AND REPORT FRAUD cover up EE fraud. Also EE use of false marketing which says "120GB data that lasts for 12 months". The 120GB not last past a month. EE is lieing to customers. Look at packaging see I am Right.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Those people are useless

Those people are useless! I roported a Fraud twice with alot of info on it about the site and the hosting company. and they closed both after an hour. When i called them i gave them extra information they cannot do anything not even open the case again. I wonder why they exist really! I think they are one of the most useless services in UK.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Who,s side are they really on ? Victims or Fraudsters

Who,s side are they really on ?, victims or Fraudsters ?
I registered a Fraud last year about 2 pension companies
Now at the time you could only place 5000 words. they then came back and said not enough information as to proceed but you can update and we will look again. So went back today with the reference number that they had given me I phoned them and spoke to a person who said these are well known companies (Got the impression they were to scared to tackle them because they were large well known companies ) they said you are better talking to Money helper and another company? i said this is a fraud complaint i dont need money helper Fraud is Fraud whether its by a person or a well known company it is still fraud irrespective of how big they are or how scared they are to tackle them. I already told them that FSO and FCA are not good organisations to deal with. I said i needed to update my previous Fraud Complaint with new information and emails etc where can i send them. we dont have an email address where you can send any documents( how the hell are they suppose to investigate a fraud complaint if you cant send any evidence to them. The person then went on to say they dont deal with that type of fraud (which is pension Fraud) but yet it is advertised on there site that they deal with Pension fraud. I quoted the Fraud act 2006 and some of the offences which relates to the email and letters i have Disinformation,misinformation, gain & loss, untrue or misleading information i quoted the person these offences listed within the act , they then said we dont cover all of the offences listed within the fraud act, i said but if you deal with fraud and deal with pension fraud as advertised on your site why do you not deal with the contents of what is in the Fraud act 2006 just repeated we dont deal with that type of fraud. so I logged a complaint with them there and then.I then told them if that is the case then they wont mind me quoting what i recorded them saying and as i had already been in touch with some news outlets then those documents which i have they wont mind me showing them to the news outlet and say this is what type of Pension Fraud action fraud wont look into even though they say they do deal with That type off Fraud.Sounded to me like,,, well i will let you make your own mind up.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Reported what most would think was a pretty clear cut fraud being run by a parking company. The lady at Report Fraud was very good and took all the details. A couple of hours later I got a reply saying the standard "INSUFFICIENT LINES OF ENQUIRY". Little wonder many have such a low view of this outfit. They never got back to me to ask for the multiple pieces of evidence I offered to supply. Let us hope other crimes are followed up a little more diligently. Give them a try by all means but certainly don't hold your hopes up. Let us hope those involved don't tell others who they work for....................

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Report Fraud is a complete waste of your time.

Report Fraud, originally Action Fraud, is the same inept people, same useless organisation & same waste of people's time & government money. Don't waste your time. I reported to them. Person 1 was brainless, person 2 was better. Yet when I pressed option 3 to add to the report, person 2 had failed to give me a reference number, they couldn’t find it under my name & asked me to start again. I told them their poor Trustpilot rating, which was why they changed their name, yet still had a poor rating. Person 3 attempted to say people generally don't give good reviews. Rubbish and so are they. Don't waste your time. It's a dumping ground for overstretched police forces, full of clowns.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Professional standards not met: Failure to investigate documented misconduct

I am writing this review to express my profound disappointment with the service provided by ReportFraud UK. Despite presenting objective and irrefutable evidence regarding a solicitor’s dishonest conduct—specifically involving file stripping and the deliberate manipulation of records—the organization has shown a complete lack of interest in addressing the matter.

It is highly concerning that an entity positioned to tackle fraud and misconduct would overlook clear proof of professional malpractice. The refusal to engage with the evidence provided suggests a systemic failure in their investigative process and raises serious questions regarding their commitment to accountability.

Based on my experience, I cannot recommend their services. The lack of transparency and the dismissive handling of a verified grievance suggest that the organization is not currently operating with the integrity required for such sensitive work.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

This service is a joke

This service is a joke. I reported a clear cut case of fraud by a legal broker and the system after only 2 hours said not enough evidence to pursue. They have not asked to see the evidence (substantial) !!!! I have reported them to the Independent Police Complaints Office

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. Completed the online forms describing how I was the victim of identity fraud then at the end of the process get a message on screen saying "thank you for your report, you will receive no further communication from us". WASTE OF TIME

15 April 2026
Unprompted review

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