2nd occasion I used this company, great range of remotes and swift delivery which is impressive given there sent from France. Highly recommended.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... See more
Lost garage remote. Previously paid £££ for someone to supply/program new ones. Saved a lot of money doing it myself and it was so easy
Our garage door had not worked for quite a while. Renewed the remote controls and was able to use front door again. Who knew it was so simple to fix. A company had asked for £100 call out fee. After w... See more
Company details
Information provided by various external sources
Remote Control Express is the leading company in online sales of remotes for garage doors and gates.
Contact info
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not even give them a rating
I would not even give them a rating
Ordered 2 remote controls on 6th Jan 2023 system took order and payment but did not quote order number, just a message stating email would be sent with details. Not had any email by 09/01/2023 contacted Remote Control Express on 02033188218 and spoke with a french lady who advised complete form on their website and they will trace order. Completed web form twice still no information sent. Telephoned again on 10/01/2023 and spoke to the same french person who took my email address and she contact me directly by email. Still no contact after 4 days of placing the order . DO NOT USE THIS COMPANY SEEMS LIKE A SCAM OUTFIT.
6 January 2023
Unprompted review
Great product and good price
Great product and good price. Instructions were a bit difficult to follow but I found a tutorial on YouTube
10 November 2022
Excellent product does the job easy to…
Excellent product does the job easy to program
4 November 2022
Lovely service
Lovely service - prompt delivery, product supplied was a perfect fit with programming instructions supplied
12 December 2022
Back In Business
Ordered a couple of Novoferm 502 remotes and received them within the week. Not bad considering they had to travel from Europe into the UK. Unfortunately, Customs had opened the package & not sealed it up again properly. The remotes were intact though and were easy to program so we're back in business.
22 November 2022
Unprompted review
Great Price & Service
I have purchased remote controls from Remote Control Express on 2 occasions. Both times the devices have arrived in time promised and at a good price
12 October 2022
Think twice before you place an order…
Think twice before you place an order from this company. I had issue with both the remotes I order and they insisted that there was nothing wrong and blamed my motor for been defective (even if it woks totally fine with the control I have today). So I send them back, unfortuantly they got lost and I forgot to ask for the tracking nr (be aware that they don't write this is the extensive guarantee procedur) so I have paid for some thing that didn't work, that I haved to spend time on going through this non cusomter friendly process, pay for the transport and now here I'm with no remote controls after 3 months and lost over 100 Euros. Do you think they even bother help me? Of course not since everything is my falut.
7 September 2022
Unprompted review
Reply from Remote Control Express
Dear Nicolas Polakof Cor,
We are sorry for the inconvenience experienced.
You have reported to us that the new remote controls you received only work on short range.
While this sort of issue can be due to a malfunction on a given remote control, the fact that both of the remote controls you have received had the same problem suggests that it is more likely an interference problem.
In such instance, adding extra-antenna to your receiver is the most effective workaround. You can find more information on interference issues through the following link:
https://www.creativedoor.com/blog/troubleshooting-garage-opener-remote-range-and-interference-issues
We have sent you a return authorisation form. Once we receive the potentially defective remote controls, we will test them before sending you new ones in order to eliminate the chance of you having to go through the same process again.
We thank you for your understanding.
Ordered some remotes and they never…
Ordered some remotes and they never arrived. I was given a refund for the first order and then ordered again. Paid extra for delivery and their site clearly states that this is 24 hours. Myremotes never arrived in 72 hours let alone 24. I repeated emailed and asked for an update first then a refund for the express delivery which never arrived on time. My item was eventually delivered a week later and I asked for my refund and was told that it would be processed and then was told that I had to wait until delivery date had passed. The delivery date has come and gone and I have requested a refund and was told that their system wont allow them to give a refund because the items were successfully delivered or Paypal blocks their attempt to refund me the delivery charges. It amazes me how this company will risk its reputation for the sake of £15. There customer service is appalling and I would recommend you do not order from this company. Bare in mind that this company is based overseas and the items are always delayed so how they can advertise 24 hour delivery is beyond me. If you look at some of the negative reviews below (one in June this year) they state "Thank you for your comment. We're sorry for the inconvenience.
We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.
Kind regards,
Remotecontrol Express"
Obviously this is not the case and this company does not care about its customers or the service they provide. Avoid at all cost, you have been warned.
2 September 2022
Unprompted review
Reply from Remote Control Express
Hello Mr Yusuf
After verification, we are unfortunately unable to find your order with the items given.
In order to be able to respond favorably to your request, please provide us with the following information:
Full name
Order date
Total order/debit amount
Complete delivery address
We thank you in advance,
TE Customer Service - Remotecontrol-Express t
The remotes did not work
The remotes did not work as they were advertised,
I have not used them because they don,t copy or sink,
I even had the garage door engineer come and have a look but still no luck.
2 September 2022
very good service
21 August 2022
Perfect replacement
16 August 2022
Garage door opens
Ordered remote and company kept me informed of where my remote was at every step of its travel. Excellent service.
25 July 2022
Terrible service
Bad service
No over phone payment
Overseas difficult payment
Returns and resent was terrible
Communication between staff doesn’t exist
Listening to customers needs very poor
Need to wait and see how refund system works if any.
Over 6 weeks delivery
Tracking in French only.
Overall use different company
6 June 2022
Unprompted review
Reply from Remote Control Express
Dear Customer,
Thank you for your comment. We're sorry for the inconvenience.
We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.
Kind regards,
Remotecontrol Express
Very pleased with the replacements I…
Very pleased with the replacements I ordered for the garage door. Now a more modern version. Easy to set up the control program and they are working really well. Hence 5 stars. Thank you.
30 May 2022
Exact replacement for my remote
Exact replacement for my remote. Works a treat. Quick delivery bearing in mind it came from France.
Only 4 stars because they placed adds all over my browser when I had actually bought from them. Very annoying
12 May 2022
All Ok Thank You Very Much....
2 May 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.