Regency Reviews 1,333

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and friendly demeanor, both in-store and during delivery. The delivery service is consistently highlighted as efficient, prompt, and professional, with many appreciating the team's willingness to assemble items and remove packaging. People are also very satisfied with the quality of the products, finding them comfortable and well-made. However, some customers experienced issues with delivery estimates, noting that their items arrived later than initially promised. A few also mentioned that display mattresses in the showroom might not accurately represent the feel of a new mattress.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting efficient, prompt, and timely... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being informative,... See more

Service

Consumers find service to be positive, highlighting helpful and efficient interactions from sales to... See more

Product

Reviewers mention positive feedback about the product. Customers are very pleased with the quality and... See more

Quality

Users describe positive interactions with quality. Customers are very pleased with the quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. When planning our move to the island, Ben and his team helped furnish our home from top to bottom. Excellent service on teams, as we were based in the... See more

Rated 5 out of 5 stars

We recently bought a new bed from Regency with underbed storage, and we’re really pleased with it. There were lots of style options available, and we were able to choose one that lifts up from the bo... See more

Rated 5 out of 5 stars

I had a lot of help in store when choosing my chairs and was given as much time as I needed to choose the fabric. After placing my order I was given a provisional delivery date and my order arrived... See more

Rated 5 out of 5 stars

Regency arrived at the time they estimated they would - they delivered the bed without fuss and installed in the bedroom and took all the packaging away. The 3 people who came were pleasant and carin... See more


Company details

  1. Furniture Store

Written by the company

Regency offer a large range of beautiful, high quality beds, upholstery and home furnishings, with free delivery and others services available. Visit Regency today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

The man in the show room I think his name is Paul was excellent from the start to the end! Amazing customer service from Paul, amazing with interfering with me and keeping me updated, whenever I went in about queries for the bed he sorted them out straight away and understood my circumstances and was very helpful, I even asked him if the delivery men could build the bed for me and he told me it would be an extra fee but didn't charge me and asked the boys to do it for nothing for me. The 3 men that delivered my bed this morning were excellent as well and even built my bed for me! Especially the 2 passengers that delivered the bed! Overall 10/10 for both of the services I received!

Thank you to all the crew at Regancy amazing customer service from all!

26 August 2025
Rated 5 out of 5 stars

Excellent service

The service received by Regency Bedding is always excellent. The team go above and beyond every time. They supply all the beds for our self-catering complex and guests often compliment us on the good night sleep that they have.

26 August 2025
Rated 5 out of 5 stars

Great service

Walked in and was seen straight away, delivery was booked for 2 days time and all delivered within the timescale provided.
No fuss no issues and pleased with the new mattress

1 August 2025
Rated 5 out of 5 stars

Always very helpful

Always very helpful, lots of options. The small double for our son is perfect. We received the bed promptly the next morning !

11 August 2025
Rated 5 out of 5 stars

Great service

Great service. Good levels of stock so did not have to wait for my good. The quality is excellent and the gentlemen deliver my sofa were very friendly and helpful. I will continue to use them for future purchases

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Service was fab, so helpful, attentive and knowledgeable. Hadn’t been in this shop in years but was pleasantly surprised. Delivery was on time and delivery drivers were efficient and friendly.

1 August 2025
Rated 5 out of 5 stars

Very good sales advice and fantastic delivery team!

The delivery team came quite early, we hadn't quite finished moving the old bed but they came back an hour or so later. I still had 3 of the divan drawers full and who I think is the person in charge told me he would collect them when empty. Really good service and we are chuffed to bits with our new bed. Thank you so much.

1 August 2025
Rated 5 out of 5 stars

Bed purchase

I ordered a bed from regency .Paul in the shop was amazing and very kind to my daughter when she went in to check the bed out .the delivery guys were fantastic asking if I had somebody to help me build it and when I said no they set about doing it for me .thank you for a seamless process from start to finish

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Everyone was very helpful

The salesman was very helpful despite there being other customers. The delivery men were helpful and we would certainly recommend this company to our family and friends.

23 July 2025

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