Regency Reviews 1,333

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and friendly demeanor, both in-store and during delivery. The delivery service is consistently highlighted as efficient, prompt, and professional, with many appreciating the team's willingness to assemble items and remove packaging. People are also very satisfied with the quality of the products, finding them comfortable and well-made. However, some customers experienced issues with delivery estimates, noting that their items arrived later than initially promised. A few also mentioned that display mattresses in the showroom might not accurately represent the feel of a new mattress.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting efficient, prompt, and timely... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being informative,... See more

Service

Consumers find service to be positive, highlighting helpful and efficient interactions from sales to... See more

Product

Reviewers mention positive feedback about the product. Customers are very pleased with the quality and... See more

Quality

Users describe positive interactions with quality. Customers are very pleased with the quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. When planning our move to the island, Ben and his team helped furnish our home from top to bottom. Excellent service on teams, as we were based in the... See more

Rated 5 out of 5 stars

We recently bought a new bed from Regency with underbed storage, and we’re really pleased with it. There were lots of style options available, and we were able to choose one that lifts up from the bo... See more

Rated 5 out of 5 stars

I had a lot of help in store when choosing my chairs and was given as much time as I needed to choose the fabric. After placing my order I was given a provisional delivery date and my order arrived... See more

Rated 5 out of 5 stars

Regency arrived at the time they estimated they would - they delivered the bed without fuss and installed in the bedroom and took all the packaging away. The 3 people who came were pleasant and carin... See more


Company details

  1. Furniture Store

Written by the company

Regency offer a large range of beautiful, high quality beds, upholstery and home furnishings, with free delivery and others services available. Visit Regency today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. When planning our move to the island, Ben and his team helped furnish our home from top to bottom.

Excellent service on teams, as we were based in the UK, followed by a meeting at the showroom - they even visited to help measure and make sure everything was perfect.

Huge thanks to Ben and the expert team of fitters for making what could have been a stressful move absolutely flawless.

15 September 2025
Rated 5 out of 5 stars

Highly recommend using Regency!

The service we received and helpful was second to none, from receiving the bed to our initial order. Regency keeping the frame for us until the mattress arrived really helped as we were in the process of moving! Highly recommended!

5 September 2025
Rated 5 out of 5 stars

Obtain more info when buying.

Good experience, salesman left us to try different mattresses before approaching us then gave us some good advice before we chose a mattress.
The only thing is that the display mattresses have been well tested and do not give a true impression of what you buy as we thought when the mattress was delivered we had the wrong mattress. When we checked with the shop we we told it may take a couple of months to give a true impression.

5 September 2025
Regency logo

Reply from Regency

Hi Michelle,
Thank you for your detailed feedback and kind words. We do try to refresh the show displays within a period that reflect not only how the brand new (lofty) mattress will feel, but also how a (settled) 'working firmness' mattress will feel, so customers get the best test experience. Based off your feedback, we will conduct a full review of the show models and refresh any which have settled too much.
Best Wishes
Team Regency

Rated 5 out of 5 stars

Quick easy

Quick easy, well explained and all ordered and delivered when they said. Mattresses were good quality and price for specifically made mattresses were very reasonable

2 September 2025
Rated 5 out of 5 stars

Excellent

From our first visit to the showroom to the delivery of our bed all of the Regency staff that we have had contact with have been excellent.

28 August 2025
Rated 5 out of 5 stars

Good service

The product that we ordered came on time and the delivery guys were early and very helpful.

28 August 2025
Rated 5 out of 5 stars

Great service

We recently bought a new bed from Regency with underbed storage, and we’re really pleased with it. There were lots of style options available, and we were able to choose one that lifts up from the bottom end, which is exactly what we wanted.
Delivery was arranged smoothly, and when the bed arrived, it was set up quickly and professionally. The team also took all the packaging away, which was a big plus. Overall, great service and a quality product—highly recommended!

26 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look