RCIB Reviews 

Dealt with a very pleasant lady. Clear speech, patient, helpful and efficient.
Business completed quickly but not rushed.

Easy to use, excellent service. Thank you.

I had an issue whilst completing the payment for the new policy so i had to call and query what was happening. The lady who helped listened and managed to get the issues resolved quickly and efficiently. Great service!!

Really helpful cleared up my situation swiftly

Customer service is really good got through on the phone less than 5 minutes and the advisor helped me as quickly as possible. I have just got a policy with them that hasn’t even started and the service is great.

Cheryl Austin was very helpful and managed to resolve the difficulty I was experiencing, after I had previously had problems trying to resolve it by email and telephone

fantastic brilliant thank you for your help

I've been using RCIB for a number of years. I get the same lady each time and the process is simple and quick and I always get a good deal. It saves me loads of time and effort.

Easy and quick to set up car insurance

BE WEARY
Unfortunately having to rewrite my review due to the stressful and unrelenting issues I’ve had
I’ve now have my insurance policy threatened to be cancelled even though I have no outstanding charges and have this confirmed twice in writing
I’m honestly so tired of speaking to RCIB customer service about all of these issues and charges I would honestly rather pick any other insurance broker unless you want a regular part of your week to be taken up with constant back and forth- I’ve had this policy for a month and have never had these kind of issues before

I was transferred from comparison website. The form was laregly completed and I was able to increase the scope of breakdown cover. The process took a couple of minutes

Very helpful and resolved issues

great customer service, very informative.

Cheryl Austin was a very nice polite woman , dealed with my problem very easily.

Cheryl Austin. Very helpful service provided

Very good service

quick and efficient thank you when having to change var due to write off

Ian Wells was extremely helpful, friendly and professional. He dealt with the changes to my car insurance quickly and efficiently, explained everything clearly and made the whole process very straightforward. Excellent customer service and a real pleasure to deal with. Thank you, Ian!

Ordered Breakdown cover with them through their subcompany Autonational. I signed up, and then realised I didn't need the breakdown cover as my car insurance already has it, so I tried cancelling within an hour... And they said they won't give me a refund due to cancellation fees. I signed up at midnight and tried cancelling before 1am, so there were no expenses incurred on their side. The insurance wasn't even meant to start for another 19 days. So I have to pay for the full year of cover... Can't get a refund... And I don't need it. Scam artists. I'm going to put in a formal complaint to the FCA because there is meant to be a 14 day cooling off period and any fees need to be relative to the amount paid... They can't be the full amount of the insurance.

They're now spending more admin time on dealing with my complaint than they would have just refunding the £14.43. If they don't refund it (it's with their complaints team now) I'm going to forward it on to the Financial Ombudsman Service - which will end up costing them around £680. It makes absolutely no sense that they'd rather fight me for £14.43 than refund me, even though the policy didn't start, and i tried to cancel within an hour.

You've got to know your company is a scam when that's part of your business model. Absolute shambles.

Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure everything was sorted for us. We really appreciate all her help. Thank you so much, Shannon! ⭐️❤️