Rays Florist Reviews 

451
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning, vibrant, and fresh flower arrangements that make every special occasion truly memorable, beautiful, and deeply meaningful. Buyers note that the floral displays exceed expectations in both appearance and longevity compared to typical alternatives available elsewhere. Some reviewers were happy with the prompt and highly efficient delivery service that ensures thoughtful bouquets always arrive right on time for important events. People also highlight the exceptionally helpful and friendly staff members who provide expert guidance, making the entire ordering process completely seamless and reassuring.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the flowers are beautifully arranged,... See more

Service

Consumers find service to be exceptionally positive, praising the friendly staff and efficient ordering... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that arrangements arrive... See more

Staff

Clients share positive opinions on staff, frequently highlighting courteous and helpful phone interactions.... See more

Quality

Customers consistently report satisfaction regarding the exceptional quality and freshness of the flowers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As President of my local Womens Institute, I have twice in the last few months had to organise funeral flowers for members who have passed away. Each time the member of staff on the other end of the p... See more

Company replied

Rated 5 out of 5 stars

I ordered flowers for a forthcoming funeral, by phone, from Australia. Mr Ray was patient and very helpful answering questions about my choice. I wouldn’t hesitate to repeat the experience. And the... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Ray Florist in Ash. I’ve been using their services for many years to have flowers delivered, and every bouquet is absolutely stunning and thoughtfully arranged for each occasion.... See more

Company replied

Rated 5 out of 5 stars

Their delivery service works well now that they've sorted their phone-based notifications. As with many things these days, you don't get a lot for your money, but what you DO get lasts a lot longer th... See more

Company replied


Company details

  1. Florist
  2. Flower Delivery
  3. Flower Designer
  4. Flower Market
  5. Wholesale Florist

Written by the company

Rays Florist is a family-run florist based in Aldershot (GU11), delivering fresh flowers across Hampshire, Surrey, and the surrounding GU postcode areas. We specialise in hand-tied bouquets, funeral tributes, wedding flowers and same-day flower delivery for all occasions. Our experienced florists create beautiful seasonal designs using premium fresh blooms, with options for bespoke arrangements, corporate flowers, and local gift delivery. Whether you’re celebrating a birthday, expressing sympathy, or brightening someone’s day, Rays Florist offers quality, care, and creativity in every design. Visit us online at www.raysflorist.co.uk to order flowers for Aldershot, Farnborough, Farnham, Fleet, Camberley, Guildford and beyond. At Rays Florist, we pride ourselves on delivering beautiful, fresh flowers with exceptional service across Surrey and surrounding areas. With years of experience in floristry, our dedicated team of professional florists carefully handcraft every bouquet and arrangement to the highest standard. Whether it’s a heartfelt gift, a thoughtful funeral tribute, or flowers to celebrate a special occasion, we combine creativity, care, and attention to detail in everything we do. We offer a wide range of stunning designs, from classic and elegant arrangements to modern, vibrant displays, ensuring there’s something for every taste and occasion. Our website makes ordering quick and easy, with secure online checkout and the option to include personal touches such as gift cards, chocolates, and balloons. Rays Florist also provides reliable local delivery to most GU postcodes, so your flowers always arrive fresh and on time. We understand the importance of those special moments, which is why customer satisfaction is at the heart of our business. Our commitment is simple: to bring joy through flowers. Whether you’re treating a loved one or yourself, you can trust Rays Florist to deliver quality, beauty, and service you can rely on every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

451 reviews

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4.9

All reviews

(451)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Helpful service, quick to sort out order and delivered on the day as promised. Reasonably priced and beautiful flowers!

30 July 2024
Rays Florist logo

Reply from Rays Florist

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service. We take pride in providing quick and helpful assistance to all our customers, and we're delighted that you were pleased with your order. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Very high quality

I'm using rays florist for several years and it has a constant very high quality in flowers and service. I'm thankful for it.

18 July 2024
Unprompted review
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Reply from Rays Florist

Thank you for your continued support and kind words! We're delighted to hear that you have consistently experienced high-quality flowers and service with us. It's customers like you who make our work so rewarding. We look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

Brilliant florist

I ordered flowers to be delivered as a Birthday present for a friend and got a message and photo of bouquet saying they were the nicest flowers she’d ever received! Always a bit doubtful about doing these things online as you never know what the quality is going to be. Being an ex florist doesn’t help!! Would definitely recommend these guys

18 July 2024
Unprompted review
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Reply from Rays Florist

Thank you so much for taking the time to share your experience! We're thrilled to hear that your friend loved the flowers and that you were happy with the quality, especially given your background as an ex-florist. Your kind words mean a lot to us, and we truly appreciate your recommendation. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

A real gem

Great service and beautiful flowers.

3 July 2024
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Reply from Rays Florist

Thanks so much for your 5 star review, it's hugely appreciated by all the team at Rays Florist.

Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase, the flowers were really well pack and in perfect condition. Would definitely recommend them.

25 June 2024
Unprompted review
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Reply from Rays Florist

Thanks so much for your review and we hope to see you back again soon!

Rated 4 out of 5 stars

funeral the flowers were absolutely…


funeral the flowers were absolutely beautiful. I had A beautiful love heart shape with mix flowers the lady on the phone Could not be more helpful this was my first time ordering with this company and I will recommend them.

21 June 2024
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Reply from Rays Florist

Thank you for sharing your experience with us! We're so glad to hear that you found the flowers for the funeral to be absolutely beautiful, especially the love heart shape with mixed flowers. We truly appreciate your recommendation and are delighted to have been helpful during your first order with us. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing our company for such an important occasion.

Rated 5 out of 5 stars

Exceptional

My experience with Rays Florist was exceptional.
They was very supportive throughout and after the palms were delivered .
They was very accommodating and very professional when we had to change the delivery date due to issues with the burial .
During a difficult time they was there with warmth and compassion.
Very grateful for them and the palms were bright and beautiful which made a very difficult day memorable

27 May 2024
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Reply from Rays Florist

Thank you so much for your heart warming review! We truly appreciate your kind words and are glad that we could support you during such a challenging time. Your feedback means a lot to us, and we are delighted that you found the palm leaves bright and beautiful. We are grateful for the opportunity to be of service to you.

Rated 5 out of 5 stars

Highly recommend!

Quick delivery & lovely flowers

7 May 2024
Unprompted review
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Reply from Rays Florist

Thank you for sharing your experience with us! We appreciate your kind 5-star review and hope to have the opportunity to serve you again soon.

Rated 5 out of 5 stars

Friendly and knowledgeable

Friendly and knowledgeable. Person I spoke to was able to make a recommendation. Nice to be able to talk to a local shop and reassuring to know that the arrangement was delivered in time. I also liked that I was informed when the delivery was made.

1 May 2024
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Reply from Rays Florist

Thanks so much for your 5* review!

Rated 5 out of 5 stars

Red Electric Guitar…

Thank you to all the very talented staff at Rays Florist for the beautiful floral tribute that you made for my partner in the form of a Red Electric Guitar .
The quality and service you provide is excellent

16 April 2024
Unprompted review
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Reply from Rays Florist

Thank you for your kind words! We are delighted to hear that you were satisfied with the floral tribute we created for your partner. Providing excellent quality and service is our top priority at Rays Florist. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Rays help.

I spoke to Ray , and placed the order that day , and the lovely flowers were delivered that afternoon.
Ray was so friendly and helpful, and very kind on the phone. Ma really super encouraging conversation, with a real person, I didn’t like online ordering

23 March 2024
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Reply from Rays Florist

Thank you for your wonderful review! We are delighted to hear that your experience was so positive and that you enjoyed the personal touch of speaking with someone for your order. We're glad the flowers were delivered promptly and met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

Rated 5 out of 5 stars

I ordered by phone so was pleased that…funeral flowers

I ordered by phone so was pleased that my order was just as it looked on net. I was also informed when it was delivered so didn’t have the worry of wondering if it had arrived. As the delivery address was local they didn’t add a delivery charge. This is the second time I have used this company and both times excelled

28 March 2024
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Reply from Rays Florist

Thank you for your fantastic 5-star review! We are thrilled to hear that you were pleased with the order, and we're glad we could provide a seamless delivery experience for you. Your kind words mean a lot to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Fabulous customer service and exquisite…

Fabulous customer service and exquisite flowers - they were amazing and recipient loved them. The team kept me updated re delivery. Highly recommend.

26 March 2024
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Reply from Rays Florist

Thank you for your wonderful 5-star review! We're delighted to hear that you and the recipient loved the exquisite flowers and appreciated our fabulous customer service. Keeping you updated on the delivery progress is always a priority for us. We truly value your recommendation and look forward to serving you again in the future.

Rated 5 out of 5 stars

Funeral flowers locally

After viewing what funeral flowers we wanted online I placed my order by phone and the service was very easy with a feel of personal assistance to be sure I had things right. The flowers arrived as expected and were beautiful. Thank you Gareth and the Rays florist Team

27 February 2024
Unprompted review
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Reply from Rays Florist

Thank you for sharing your positive experience with us! We are glad to hear that Gareth and the Rays Florist Team provided you with beautiful flowers and personalised assistance. We appreciate your feedback and hope to serve you again in the future.

Rated 5 out of 5 stars

So easy to order flowers …

So easy to order flowers at a great price they came well packed on the correct day the flowers were in good condition my email was replied to quickly and query sorted would use again very happy

28 February 2024
Unprompted review
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Reply from Rays Florist

Thank you for your 5-star review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Beautiful sympathy flowers

Beautiful sympathy flowers, delivered very quickly to my aunt. They gave her a reason to smile at a difficult time

14 February 2024
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Reply from Rays Florist

Thank you for sharing your experience, we're glad we could bring a smile to your aunt during a difficult time.

Rated 5 out of 5 stars

Efficient service and good quality…

Efficient service and good quality flowers

14 February 2024
Unprompted review
Rays Florist logo

Reply from Rays Florist

Thank you for your glowing 5-star review! We're thrilled to hear that you found our service to be efficient and our flowers to be of good quality. We appreciate your kind words and look forward to serving you again in the future!

Rated 5 out of 5 stars

Ordered from the US on the website

Ordered from the US on the website. Great experience and great service.

2 February 2024
Rays Florist logo

Reply from Rays Florist

Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience with our service. We appreciate your support and hope to serve you again in the future.

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