Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more
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Review summary
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Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more
Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!
First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Lumber Store
- Plumbing Supply Store
- Safety and Work Wear Store
- Tool Store
Written by the company
With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.
Contact info
47-59 Donaghadee Road, BT23 7HB, Newtownards, United Kingdom
- 02891 813 494
- shop@raygrahams.com
- www.raygrahams.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Do Not Use This Business to buy…
Do Not Use This Business to buy anything online!!!!
Empty words, waffle and pure lies about me only making contact 6 weeks later. Man up admit your fault of having clickbait advertising and you conned me with your euro using website to fool me into thinking I was getting a power stack battery. The level of disregard and contempt by this business is appalling horrible company and I’m so annoyed I gave them my hard earned money because they’ve basically said you snooze you lose and laughed in my face .
1 May 2025
Unprompted review
Reply from Ray Grahams
Good morning, Barry.
We’re sorry to hear that your experience with us has led to such frustration, and we appreciate you sharing your concerns.
To clarify once again, all of our promotional materials, both on our website and social media channels clearly stated that the April Tools Day promotion was based on a £500 sterling spend, not euros. This was made explicit in all the relevant details, and we’ve had this structure in place for several years, with no prior confusion.
Regarding your interaction with Gavin, at no point did Gavin display any arrogance or disrespect. He strives to handle all customer interactions with the utmost professionalism, and we can assure you that any suggestion of him "laughing in your face" is simply not true. We take our customer service very seriously, and Gavin works hard to maintain a positive and helpful approach at all times.
While we completely understand your frustration with the situation, the promotion was very clear and unfortunately as previously mentioned, we can’t apply the offer retroactively.
We do regret that you feel dissatisfied, but we hope that this clarifies the situation from our end. We always strive to improve our service.
Thank you for taking the time to share your feedback.
Great company to deal with
Great company to deal with. Purchased a cast iron fire grate from them, again, and posted it to the west coast of Scotland without any attempt of ripping us off. It arrived within a couple of days and fitted perfectly.
1 May 2025
Unprompted review
Reply from Ray Grahams
Good afternoon, Kevin.
Thank you for your 5 star review. We're happy to hear that your cast iron fire grate arrived with you in the west coast of Scotland very quickly and for a price that you're pleased with.
It's great to know that our measurements are accurate and that your new grate fitted perfectly.
Kind regards, team RGL.
Exceptional customer service & shopping…
Exceptional customer service & shopping experience with Ray Grahams. A huge thank you to Margaret for arranging an order & her continuous contact keeping me informed of its progress. Highly recommend.
16 May 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your kind words! We’re thrilled to hear that you had an exceptional experience with Ray Grahams. Margaret will be especially pleased to know that her efforts made a difference in your shopping experience.
We truly appreciate your recommendation.
Kind regards, RGL.
Great communication and service.
2 May 2025
Unprompted review
Good pricing and fast delivery
11 April 2025
Unprompted review
Hose Sprayer
We ordered a hose spray mixer applicator from yourselves as Richard Jackson no longer does the one we currently use.
On first use it leaked badly and it didn't mix - very disappointing.
1 May 2025
Unprompted review
Great fast service
Great fast service, pleasure to deal with, great to be able to pick up the phone and speak to someone. Thanks guys, will deal with them again. 5⭐️⭐️⭐️⭐️⭐️
28 April 2025
Unprompted review
I recently ordered from Ray Grahams and…
I recently ordered from Ray Grahams and was thoroughly impressed. Delivery was super fast, the item arrived safely, and customer service was top-notch when I had a query. They offer great prices, an excellent stock range, and quick resolutions to issues. I’d highly recommend them and would shop here again!
1 March 2025
Unprompted review
Nice product with good service.
26 March 2025
Unprompted review
Reply from Ray Grahams
Hi Philip, thanks for the 5 star review!
We're pleased that you're happy with the level of service we aim to provide and your new product. We look forward to helping you again soon. RGL
Purchased a 36 vt Black and Decker…
Purchased a 36 vt Black and Decker strimmer
Fantastic price and delivered in 48 hours
Thank you will certainly purchase from you again second to none
29 March 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your kind words Alan!
We're thrilled to hear you're happy with your Black and Decker strimmer and the speedy delivery. It's great to know we were able to provide you with a fantastic shopping experience.
We look forward to serving you again in the future — thanks for choosing us! Team RGL.
Great company to do business with
Big stock of items, easy to order, super delivery. A pleasure to do business with.
14 March 2025
Unprompted review
Reply from Ray Grahams
Thank you for the wonderful review Jim! ⭐
We're so glad to hear you had a smooth and enjoyable experience with us. It’s great to know that our stock, ordering process, and delivery met your expectations.
We truly appreciate your business and look forward to serving you again soon! Team RGL.
Reply from Ray Grahams
Hi Pam,
Thank you very much for the 5 star review! We're thrilled to hear you had a great experience with us.
We truly appreciate your feedback and look forward to hearing from you again soon! Team RGL.
Fire grate:
No problem ordering this item....came extremely well packaged.... does what it says on the tin..... absolute great job 👍👍👍
21 March 2025
Unprompted review
Reply from Ray Grahams
Thank you for the fantastic review Dermot!
We're so glad to hear that your order arrived in perfect condition and that the grate is working just as expected. We really appreciate your feedback and look forward to helping you again soon! 👍😊
Please do not make the same mistake as…
Please do not make the same mistake as myself and avoid using this company. They have refused a refund worth over £500 for a product I returned un opened as they claimed it was damaged upon return. Take my advice and go with a more reputable company.
20 March 2025
Unprompted review
Dealing with friendly people always helps.
I could not find the brand of product I was looking for anywhere online apart from at Ray Graham.
The staff I spoke to and emailed, were really friendly and also very helpful which would encourage me to definitely shop with them again - lovely people and a pleasure to do business with them.
8 February 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your wonderful review Eileen!
We're thrilled to hear you had a positive experience with our team. It's great to know that we could help you find the product you were looking for, and we're so grateful for your kind words.
We really appreciate your business and look forward hearing from you again soon. It’s always a pleasure.
Kind regards, Team RGL. 😊
First class service.
First class service from enquiry to delivery.
Would be difficult to improve in existing system.
12 March 2025
Unprompted review
Reply from Ray Grahams
Thank you for the amazing review Kathryn!
We're so happy to hear that you had a seamless experience from start to finish. It's fantastic to know that you were pleased with our service, and we truly appreciate your feedback. We’ll continue to keep delivering a first class service!
Looking forward to assisting you again soon. Team RGL.😊
Speedy delivery great product many…
Speedy delivery great product many thanks
3 March 2025
Unprompted review
Reply from Ray Grahams
Hi Ryan,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the speedy delivery and your new product.
We really appreciate your feedback and look forward to helping you again soon! Team RGL 😊
Great Service, Fast Delivery
Unbelievably fast delivery to Dublin, within 24 hours. Had an issue with the order which they addressed straight away also. Would definitely recommend.
14 February 2025
Unprompted review
Reply from Ray Grahams
Hi Alex,
I'm glad to hear that you received your order the next day and that we were able to resolve the issue for you right away.
Your recommendation means a lot to us, and we’re so pleased you had a great experience. Let us know if you need any further assistance!
Kind regards, Team RGL. 😊
Great service and good product
Absolutely great customer service over the phone and internet,I made phone enquiry regarding delivery to mainland England and a lady was very helpful and confirmed that free delivery was available, I then made the purchase on line at a very competitive price, ordered the coal bunker Thursday afternoon and it was delivered Saturday morning by DPD duly wrapped and in perfect condition, great service from both seller and courier.
13 February 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your excellent review Jeff!
We're pleased to hear that you had such a positive experience with our team, both over the phone and online.
It’s great to know that everything went smoothly with your order and delivery, and that the coal bunker arrived in perfect condition.
We really appreciate your kind words and are glad we could provide you with a great experience.
If you need anything else, don’t hesitate to reach out! Team RGL 😊
Reply from Ray Grahams
Good afternoon, Paul.
Thank you for your great review! We’re so happy to hear you had a positive experience with our service. We appreciate your feedback and are glad you’re pleased with your Makita combi drill.
If you need anything else, feel free to reach out anytime! Team RGL.
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