Ray Grahams Reviews 

1,581
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that items arrive quickly, sometimes even the next day, and are well-packaged. Many reviewers highlight the excellent quality of the products and the competitive pricing, often finding the best deals compared to other retailers. The overall service, from ordering to aftercare, is frequently described as professional, helpful, and faultless, making the entire purchasing process smooth and easy. However, some people were dissatisfied with the item not being advertised correctly on the website, leading to a bad experience. These customers also mentioned being asked to return the item at their own cost, which they found unreasonable.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Customers had positive experiences with product quality, noting that items like the packaged clothesline... See more

Service

Clients share positive opinions on service, with many describing it as excellent, professional, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the simplicity and... See more

Price

Reviewers highlight positive aspects of price, consistently finding items to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,581)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience!

Ray Grahams were excellent from start to finish. Ordering was straightforward & the product was delivered within 2 days. Would not hesitate to order from the company in future.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Five stars once again for Ray Graham’s

Once again, I had an excellent customer experience at Ray Graham’s in Newtownards. As always, the staff are outstanding with their friendliness, knowledge and customer focus. Today I was helped by Stephen in the timber cutting section who made a difficult problem for me simple with his innovation and expertise.
He was extremely personable and enlightening by recommending alternative products to help solve my DIY dilemma - this is a consistent trait I find with all the staff at Ray Graham’s who are only too happy to assist novices like myself.
Stephen provided a great solution for me leaving me extremely satisfied again with my visit to this outstanding building supplies company. Their extremely unique and superb customer ethos was typified today for me by Stephen and I can only thank him for a job very well done.
I would not hesitate to recommend Ray Graham’s to anyone looking for help regarding any DIY task - my thanks and appreciation once again to Stephen and all the team.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Stephen made my experience great

Stephen made my experience great, he informed me without being patronising ( as a female my experiences have not been great in DIY environments ) he helped me choose options for myself giving me clear and cost effective alternatives for a job I was doing and actually saved me money time and effort not to mention the quality product I ended up buying.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received response email first thing following morning stating order was correct.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

This was our first order from Ray…

This was our first order from Ray Grahams and we found them to be competitively priced, a pleasure to deal with and the delivery was prompt with no issues. We, look forward to purchasing from them again

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery

17 May 2025
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Thank Margaret for the 5 star review!

It's great to know that your order was delivered to you quickly. We always aim for a quick dispatch and fast delivery.

Kind regards, Team RGL.

Rated 5 out of 5 stars

Excellent service

Excellent service, correct part and very quick delivery, thank you.

14 May 2025
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Thanks John for taking the time to leave a 5 star review!

We're pleased to hear that you are happy with our level of service and that the correct part was delivered quickly.

Have a great day, team RGL.

Rated 5 out of 5 stars

Exactly what was wanted

Item easily found and well described online with accurate measurements, order simple to place, delivered promptly on time, well made and fitted perfectly. First class.

22 May 2025
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Thank you for your 5 star review David!

We're delighted to hear that you found the item easily, the description and measurements were accurate and the ordering process was smooth.

It's great to know everything arrived on time and that the product met your expectations.

Kind regards, RGL.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look