Was on Holiday in Bournemouth Area and popped into your Poole Branch for a Browse,after seeing a Pride Jazzy Assist and trying in the shop,i Purchased and collected same Day I am very Happy I stepp... See more
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I hired one of your scooters for Monkey World yesterday and it made all the difference to my day. From my initial enquiry, my phone call to book last week and the delivery of the scooter has bee... See more
Company replied
Polite helpful and knowledgeable and I found this company wants and cares for their customer even on the first visit or following ones. HIGHLY RECOMMENDED
We would like to thank Rikkie and his staff at Rapid Mobility Poole shop for their kind attention. With their help and understanding, we decided to buy a new scooter with independent suspension, whic... See more
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Company details
Written by the company
We are a shop and mobile service based in Weymouth and working across Dorset. As a collective we have worked hard within all areas of the mobility industry. With over 10 years experience we decided to bring the best expertise together to create this fresh and accessible company. We pride ourselves on being completely reliable and rapid!
Contact info
9 Brewery Square, DT1 1HX, Dorchester, United Kingdom
- 03330 419 818
- rapidmobility1@gmail.com
- www.rapidmobilityltd.com
4.7
Excellent
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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5⭐️service again thankyou
I would like to thank Mary Beth for finding a scooter to meet my mobility needs. Her kindness and understanding as well as patience has been very much appreciated while we dealt with a family crisis. I have been a customer for 2 years and can honestly say they are a genuine, caring amazing business and I have every confidence in giving them a 5⭐️rating and definitely going above and beyond to provide a scooter to give me independence and so much more. This is a genuine expert business with careing and very professional members of staff, Mary Beth went absolutely above and beyond, delivering the scooter personally and I genuinely can’t thank her enough. An amazing company, with expert staff, I would recommend to anyone needing expert help with their mobility. It doesn’t seem enough but a very big thankyou. Twice now you have gone above and beyond to help me with my mobility needs. 5⭐️service Thankyou Sue 😊
27 August 2026
Unprompted review
HIGHLY RECOMMENDED
Polite helpful and knowledgeable and I found this company wants and cares for their customer even on the first visit or following ones. HIGHLY RECOMMENDED
24 August 2026
Unprompted review
First class service
Thank you Rapid Mobility.
We hired a riser recliner chair for my mother in our holiday accommodation. Amazing service, liaising with the holiday home concierge service to deliver before our arrival & arrived as expected to collect this morning.
The team at Rapid Mobility were easy & a pleasure to deal with from start to finish ensuring that extra bit of comfort for mum on holiday.
I wouldn’t hesitate to recommend this company.
Thank you.
1 August 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Kate,
Thank you so much for your kind review, we truly appreciate the feedback from you regarding the experience that you received. We truly enjoy being able to help the community around us.
We look forward to welcoming you back soon.
Kindest Regards
Rapid Mobility Team
I hired one of your scooters for Monkey…
I hired one of your scooters for Monkey World yesterday and it made all the difference to my day.
From my initial enquiry, my phone call to book last week and the delivery of the scooter has been superb. Everything was as expected and with excellent service.
I wouldn’t hesitate to use your service again.
3 August 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Sally,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We’re delighted to hear the scooter made such a difference to your day at Monkey World and that everything, from your initial enquiry and booking through to the delivery, met your expectations.
Our hire service is something we’re incredibly proud of, and it’s wonderful to know we helped make your day more enjoyable and accessible.
Thank you for choosing Rapid Mobility. We really appreciate your kind words and look forward to helping you again whenever you need us.
Kind regards,
Warren & the Rapid Mobility Team 💚
Pride Jazzy Assist
Was on Holiday in Bournemouth Area and popped into your Poole Branch for a Browse,after seeing a Pride Jazzy Assist and trying in the shop,i Purchased and collected same Day
I am very Happy I stepped into the shop as staff where very helpful and knowledgeable and prices competitive,I would definitely travel for the 1st class service I received again
Thanks
20 July 2026
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with our Poole team and that you found the Pride Jazzy Assist to be the perfect choice. Being able to try the scooter in-store and take it home the very same day is exactly the sort of service we strive to provide.
It’s wonderful to know that our team’s knowledge, friendly approach and competitive pricing made such a great impression, especially while you were away on holiday.
Thank you for choosing Rapid Mobility, and we really appreciate you travelling to visit us. We wish you many happy miles on your new Jazzy Assist, and if you ever need any help in the future, we’ll be here for you.
Kind regards,
Warren & the Rapid Mobility Team 💚
Very good service Poole shop brought…
Very good service Poole shop brought scooters to my home and demonstrated them .very polite didn’t try pushing me to purchase item .bought one very pleased with it also repaired my old one as well .thank you
6 July 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Mike,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear you were pleased with the service from our Poole team. Being able to bring a selection of scooters to your home for you to try, without any pressure, is all part of making sure our customers choose the product that’s right for them.
It’s also great to hear we could repair your existing scooter at the same time. We always aim to go the extra mile to keep our customers mobile and independent.
Thank you again for choosing Rapid Mobility. We really appreciate your support, and if there’s ever anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Warren & the Rapid Mobility Team 💚
I had a wonderful experience with…
I had a wonderful experience with rapbit mobile. Easy to get through to the on wattapp good experience all round from rapid mobile would use again.fantastic.
8 May 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Hazel,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience and found it easy to get in touch with us via WhatsApp. Providing friendly, helpful and straightforward service is exactly what we aim for, so it’s wonderful to know we delivered that for you.
Thank you for choosing Rapid Mobility, and for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Warren & the Rapid Mobility Team 💚
Lisa Wright
This time, I had a flat tyre and Rapid
Mobility had it collected, fixed and returned within 2 hours. I have been helped by them in several sticky situations and thank them for always coming to my aid. Fantastic service.
6 May 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Lisa,
Thank you so much for your wonderful 5-star review and for your continued support.
It really means a lot to hear that we’ve been able to help you on more than one occasion. We know how stressful it can be when mobility equipment lets you down, so we’re delighted we could collect your scooter, repair the puncture and have it back with you so quickly.
Looking after our customers when they need us most is exactly what Rapid Mobility is all about, and we’re so pleased we’ve been able to come to your aid whenever you’ve needed us.
Thank you again for your kind words and your trust in us. If there’s ever anything else we can help you with, you know where we are.
Kind regards,
Warren & the Rapid Mobility Team 💚
Absolutely brilliant...
Absolutely brilliant...
I was in a real pickle with some wheelchair foot rests, and Warren, Darren and the team saved my bacon, and i will be forever grateful.
Although they didnt know me, i was treated with respect and kindness, and their genuine willingness to help was overwhelming. (yep, made me cry)
I will never forget what you all did for me.
Thank you..
Leigh Richardson.
11 March 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Leigh,
Thank you so much for taking the time to leave such an incredible review.
Your words genuinely mean the world to us. Knowing that we were able to help you during a difficult moment, and that our kindness and willingness to go the extra mile made such a difference, is exactly why Rapid Mobility exists.
I’ll be sure to pass your lovely comments on to Darren and the rest of the team—they’ll really appreciate them. We believe everyone deserves to be treated with respect, compassion and genuine care, whether they’re a long-standing customer or walking through our doors for the very first time.
Thank you again for putting your trust in us. We wish you all the very best, and if you ever need anything in the future, you know where we are.
Kind regards,
Warren & the Rapid Mobility Team 💚
Friendly and very helpful
Called in this morning with a very modest wheelchair I take my husband out in, who is in a care home. The brake had gone on one side, they mended it on the spot and didn’t charge. Friendly and helpful, didn’t know the shop existed but will be recommending it to everyone.
Many thanks, Jennifer Stevens
19 March 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Jennifer,
Thank you so much for your wonderful 5-star review and for taking the time to share your experience.
We’re delighted we could repair your wheelchair there and then and get you back on your way. We know how important it is to keep mobility equipment working, especially when it helps you spend precious time with your husband.
It’s particularly lovely to hear you’ll be recommending us to others. Word of mouth means the world to a family business like ours, and we’re so pleased you found us.
If you ever need any help or advice in the future, whether it’s servicing, repairs or mobility equipment, please don’t hesitate to get in touch. We’ll always be happy to help.
Kind regards,
Warren & the Rapid Mobility Team 💚
I had to get a new power chair we rang…
I had to get a new power chair we rang up Weymouth and they asked what chair I had and wanted I needed it that day the very helpful gentleman brought 3 chairs for me to try in the Dorchester shop and I found the one I liked when I asked when I could have the chair he said I could take it on straight away which was a great help because I had a hospital appointment that afternoon it was such a relief and they took my broken chair so helpful it was good value and helpful service we would recommend them to anybody and they do service and repairs the Dorchester shop is in brewery square
4 February 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Michelle,
Thank you so much for taking the time to leave such a wonderful 5-star review.
We’re delighted we could help you find the right powerchair so quickly and that you were able to take it away the very same day before your hospital appointment. We know how important it is to restore someone’s independence without delay, so it’s fantastic to hear we were able to make such a positive difference.
Thank you for your kind words about our team and for recommending us to others—it really does mean a great deal.
Although our Dorchester showroom is now operating by appointment only, we’re still here to help from our Weymouth showroom, Poole showroom, and our Chickerell service centre and warehouse, with home demonstrations, servicing, repairs and deliveries continuing as normal.
We wish you all the very best, and if you ever need any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Warren & the Rapid Mobility Team 💚
Super Service
My wife is disabled and was having problems with a chair that had stopped working. The engineer was able to put the problem right and return it to working order quickly and efficiently.
5 February 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Brian,
Thank you so much for taking the time to leave us such a wonderful 5-star review.
We’re delighted to hear our engineer was able to get your wife’s chair back up and running quickly and efficiently. We know how important mobility equipment is to maintaining independence, so we’re pleased we could help get everything sorted as soon as possible.
Your kind words mean a great deal to the whole team, and we really appreciate your support. If you or your wife ever need any assistance in the future, please don’t hesitate to get in touch—we’ll always be happy to help.
Kind regards,
Warren & the Rapid Mobility Team 💚
Nothing was too much trouble for Rikki
Nothing was too much trouble for Rikki! And the fact that i’m not a spring chicken made no difference, if anything it made the service better. By far the best service i’ve had in the area. And dealt with all my requirements with ease.
Marvellous fella!
Thank you Rikki!
From Maggie!
20 December 2025
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much, Maggie!
We’re absolutely delighted to hear about your experience with Rikki. He takes great pride in making sure every customer feels supported, comfortable, and listened to — and your kind words mean a great deal to us.
We’ll be sure to pass your feedback on to Rikki. Thank you for choosing Rapid Mobility, and we look forward to helping you again whenever you need us.
Once again rapid mobility have fixed…
Once again rapid mobility have fixed problem with my scooter. Now running as good as new. Able to go up fordington hill now with ease staying on five green lights all the way up. Amazing what a bit of lubrication will do. Special thank you to Darren you're a star 👍👌
2 December 2025
Unprompted review
Reply from Rapid Mobility Ltd
Dear Malcolm,
Thank you so much for taking the time to leave such a kind review — it really means a lot to all of us at Rapid Mobility.
We’re delighted to hear your scooter is running as good as new and that Fordington Hill is no longer a challenge. You’re absolutely right — it’s amazing what a bit of proper care and lubrication can do!
A special thank you as well for the lovely mention of Darren. We’re incredibly proud to have him as part of our team, and your words will certainly make his day.
We’d like to wish you a very Merry Christmas, and please remember that if you need anything at all — advice, servicing, or support — we’re always here to help.
Warmest regards,
The Rapid Mobility Team 🎄
Happy
I have used them for a couple of years now and very happy with the quality of service I receive from them
16 December 2024
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much for your continued trust in us! 🌟
We’re delighted to hear you’ve been happy with our service over the years — it truly means a lot to our team.
If you ever need anything, we’re always here to help.
🌐 www.rapidmobilityltd.com
📱 @rapidmobilityltd
Thanks again for your loyal support!
Professional service
Really impressed with the service from RM. Communication was clear from start to finish, and the quality was spot on. You can tell they take pride in what they do – would happily recommend to anyone needing mobility solutions.
24 October 2025
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much for your wonderful review! ⭐
We’re thrilled to hear you were impressed with our service and communication — the team takes great pride in delivering quality mobility solutions, so your feedback means a lot.
If you ever need anything else, we’re always here to help!
🌐 Visit us: www.rapidmobilityltd.com
📱 Follow us on social media: @rapidmobilityltd
Thanks again for choosing Rapid Mobility!
Not impressed with this company at all…
Not impressed with this company at all I thought I was hiring a pride colt deluxe. And they gave me a a pride colt plus that had a loose seat that moved side to side the back rest was laid back to far. When I went in the shop to speak to the man and he said there was nothing he could do so it has been stuck in the caravan with me some holiday £80 down the drain for something I couldn’t use I have COPD and waiting on a hip replacement not even offered me a penny back disgusting service totally ruined my holiday I have a receipt that says otherwise and I will be taking this further
27 October 2025
Unprompted review
Reply from Rapid Mobility Ltd
Dear Mrs Boyles,
Thank you for your feedback. We’re genuinely sorry to hear that you were unhappy with your recent hire experience.
However, we believe there may be some misunderstanding — Rapid Mobility Ltd has never offered the Pride Colt Deluxe model for hire, and we have only supplied the Pride Colt Plus within the last 24 months. It’s possible this has caused some confusion when discussing the product.
All of our hire scooters are fully checked and serviced before being rented out, but if you experienced an issue with the seat or comfort, we would have been more than happy to inspect or exchange the unit had we been contacted during your hire period.
We do take all feedback seriously and always aim to provide a professional, reliable service to every customer.
Kind regards,
The Rapid Mobility Team
Rapid Mobility Limited
📞 03330 419 818
🌐 www.rapidmobilityltd.com
Very disappointing
Trusted Rapid Mobility to sort out my scooter problem and absolutely disgusting service. Never trust this company to do a job. Told them scooter had started losing charge very quickly without good reason so only able to do a couple of miles on full charge and also speed dial was loose. Asked if they do pick up as my car was in the garage and told no problem. Picked up and delivered back. Shock to see they had added on £20 call out charge which I was NOT told about when I enquired about pick up (I live on Portland and apparently only free if in Weymouth) and all they had done was fix dial and test batteries for £30. Batteries deemed OK so they returned it. I still have the EXACT same problem I told them about, scooter still losing charge too quickly, literally got only a couple of miles on flat pavement out of it again so called this morning to complain and no director or manager available just assistant who said she would pass message on. No call back so rang again late afternoon. No help, no care or anything. Going on holiday tomorrow and rely upon scooter as I am disabled so now I either have to pay to hire one at resort or just not be able to go out anywhere. So please be very wary when dealing with this company.
16 October 2025
Unprompted review
Reply from Rapid Mobility Ltd
We are sorry to hear that you were disappointed with your recent experience and would like to clarify a few points. On the day in question, both our Operations Manager and Service/Warehouse Manager were available to assist you; however, upon reviewing the recorded call, you declined to speak with either of them and insisted on speaking only with our Director. As was explained, the Director is not based at the premises daily due to managing multiple businesses, as well as multiple sites within Rapid Mobility Limited.
Regarding the service charge, a call-out fee does apply for the Portland area and has done so for almost four years. As a returning customer, this information would have been available at the time of booking, and it reflects our standard business practice, as we are a commercial service provider.
We regret that you remain dissatisfied, despite our team offering assistance and attempting to resolve your concerns promptly. We also note that you have posted similar reviews across multiple platforms and sites, although your interaction was with only one dealership. While we welcome genuine feedback, posting repetitive or inaccurate reviews can be misleading to other customers.
Nevertheless, we remain happy to re-examine your scooter should you wish to arrange a return visit, and our team is available to help resolve the issue as quickly as possible.
Kind regards,
Rapid Mobility Limited
93-years-old lady
from a 93-years-old lady, anxious and insecure about a drifting joystick and etc. I witnessed the compassion and kindness that seems to be the motivation of rapid mobility poole rather than profit. Attending at my home after a general check-up and reassurance, no charge was demanded.
reassurance and general checkup
26 August 2025
Unprompted review
Reply from Rapid Mobility Ltd
Hi Helen,
Thank you so much for sharing your experience. We’re truly touched by your kind words. Supporting our customers with compassion and reassurance is at the heart of what we do, and we’re so pleased to know you felt cared for and more confident after our visit.
It was our absolute pleasure to help, and please remember we’re only ever a phone call away if you need us again.
With warmest regards,
The Rapid Mobility Team
Thanks Rick for a fabulous service
Thanks Rick for a fabulous personal service in finding the perfect mobility scooter for my husband. It’s only taken me two years to persuade him he needs one. Now we can go out together, me walking and him scooting!
Your advice, patience and friendly demeanour played a big part in our successful choosing and purchase. I’m very grateful.
19 July 2025
Unprompted review
Reply from Rapid Mobility Ltd
Hi Jane,
Thank you so much for your lovely feedback. We’re delighted to hear that Rik was able to help find the perfect scooter for your husband — and even more so that it means you can now get out and enjoy time together more easily.
Your kind words about Rik’s advice, patience and friendly approach mean a great deal, and we’ll be sure to pass them on to him.
We truly appreciate your support and look forward to being here should you need us again in the future.
Best wishes,
The Rapid Mobility Team
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