This is a complicated one, I ordered a few things from Rajapack, mostly stationary but also some plastic storage crates. Everything arrived quickly but the lids of 3 of the crates had been damaged in... See more
Company replied
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See what reviewers are saying
Prompt delivery and very happy with the packs. Although product assembly is not particularly difficult, some instructions in the package would have saved me some head-scratching!
Company replied
First time user, website easy to use, items ordered were also on special offer. My boxes were quickly delivered and came well packaged. Boxes arrived flat packed, and were easy to assemble. The box... See more
Company replied
These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... See more
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Company details
Written by the company
RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!
Contact info
DC10, Unit 1 Salford Road, MK43 0AR, Ridgmont, United Kingdom
- 0800 542 44 28
- sales@rajapack.co.uk
- www.rajapack.co.uk
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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All the boxes on the outside were…
All the boxes on the outside were damaged the goods inside were ok. on the boxes your branding was on them
12 June 2024
Always available by phone and very professional
I have made quite a few orders and they have all been successful, in no small part due to the politeness, professionalism and sheer patience of the sales team (particularly Kiran and Syed) .. I often ask about new product lines, change my mind mid order and am not great with product codes, sizes, etc, but we always find a way .. they tell me about 'price breaks' and never forget to tie down the delivery address, which for our company, can vary .. and the goods always arrive the next day which is supremely efficient .. in reality I can't fault the service from start to finish, well done!
6 June 2024
Unprompted review
Misleading information on website
I Have ordered pallet wrap pack of 6 rolls. Extended Cardboard Core Black Blown Stretch Film, 30% Recycled, 25 Micron, 500mm x 200m, Pack of 6 (Price is pack of 6 on website and I have ordered 6 I should receive 36 but received only 6 single. I have been charged £121.74 excluding VAT. One roll cost me £20.29 where you can buy this roll on amazon £5 - £6 maximum. When i contacted customer service they ask me to retune the parcel on my own cost and there will be 30% deduction to restore the product back in warehouse. Very disappointed with their service and misleading description of the products on website.
18 June 2024
Reply from RAJAPACK UK
Good Morning,
Thank you for your feedback. It saddens me that your experience led you to contact us here.
As discussed yesterday, much of our pricing is advertised with bulk purchases in mind as most of our customers would like to know, not only the full order total at the end of the order but also the breakdown of the price per item when sold in packs, to establish they are receiving the best value for that item. As a result, items usually purchased in bulk quantities, although sold in packs, are priced per item. On the website, we endeavour to make this as clear as possible with additional wording for clarity. I am so sorry this was not visible enough for you and I have fed this information back to our marketing department.
I can see that you have been a loyal customer for many years and have placed several orders via our website. I assure you that our pricing structure has not changed during the time you have been trading with us.
To clarify the returns process, there is a 30-day period given from purchase for returns. The 30% restocking charge is only levied when the items are not returned within that period and is not an automatic step. I am pleased that your Account manager has been successful in liaising with you further to our contact and offering a suitable resolution to this case. I encourage you to utilise the benefit your account is afforded with the services of an Account manager. His expertise will be of ongoing value to you.
I hope the above offers some clarity and that your account manager has ended this experience in a more positive light.
Should you require any further assistance; please feel free to contact us.
Kind regards,
Chantel Sargeant
Customer Services Team Leader
We always find Raja UK to be very…
We always find Raja UK to be very efficient with quick delivery when ordering.
3 June 2024
Delivered what was ordered the next…
Delivered what was ordered the next day. Can't ask for more than that.
10 June 2024
Overall speedy & quality service.
Overall speedy & quality service.
Items arrived in good time and were great quality.
When a part was missing, customer service helped me in getting a replacement along with a couple spare parts, too.
Thanks, Suki
13 June 2024
Damaged boxes/Missing goods
Had an issue with damaged boxes and missing goods on delivery. Craig sorted the problem quickly and efficiently. The whole order was replaced and delivered the next day.
11 June 2024
Unprompted review
Shipping Issue Resolved!
Had an issue with shipping on a project with quick turnaround. Craig sorted the problem quickly and efficiently and first thing the next morning the problem was solved and a replacement product was with me.
12 June 2024
Unprompted review
Suki Sangha (Customer Service at…
Suki Sangha (Customer Service at Rajapack) was very professional and polite in both phone call and email communications. Most importantly, resolving the issues that were raised in a timely fashion
5 June 2024
Unprompted review
We were looking for a supplier for…
We were looking for a supplier for shipping boxes, and luckily we came across this company.
The reason I say this is we are a small business starting out , and had many questions, and our orders are small compared to other company’s.
I spoke to a gentleman call Shiv, who from the very first call took the time to advise , explain and help me, which was amazing. I have placed 2 orders so far and because of the time and help received will continue to work with Shiv and this company.
As they took their time to advise and help a new company.
I have dealt with Shiv and he is credit to this company and how other company’s should work with customers.
3 June 2024
Unprompted review
Great customer service
Great customer service. Very helpful both in intention and delivery.
12 June 2024
Unprompted review
Don't except stock or service and you'll be fine
Ordered 6 packing workstations, after checking that they were in stock. told 3 were available straight away so we were happy to wait for the others. Also ordered a roll of magnetic tape.
Tape arrived Monday, no contact on anything else.
Chased on Monday, told would receive call back.
Call never came, so chased again, No news. Promised call back... call never came.
Chased again. Promised call back. Still waiting.
All we want to know is are these likely to arrive soon, or should we look elsewhere, somewhere that can actually control their stock levels?
It is too much to ask to know what is going on, when we originally ordered them a week ago with promised 24 hour delivery, ie Monday!
Looking at the actual item review, this is not the first time RAJA have had this issue, but thought and hoped it was a one off. Clearly not.
I noticed you reply to all comments on here, so hence the 1 star review, which would not have been needed or made if your reps actually offered customer service and updated us on this order, especially when we checked before we ordered that you had stock!
30 May 2024
Unprompted review
Reply from RAJAPACK UK
Dear Wayne,
I am so sorry to hear of the experience you have had with your order.
Although it is disappointing that you had to contact us here, I appreciate you taking the time to bring this to our attention.
On receipt, this was escalated to me. I have investigated this and had discussions with your colleague Ollie, who I am sure has updated you.
My investigations confirmed where our processes have failed in this instance and I liaised with the relevant departments to establish an immediate resolution where possible, to minimise any further inconvenience. For the outstanding items, I have asked one of our Key Account Managers to get in touch, to ensure things proceed as we have agreed and to offer any further help you require.
I am sorry we did not get this right in the first instance, and I can assure you this has been communicated to the relevant department heads to be taken further per our commitment to strive for continuous improvement. Thank you for your continued patience in allowing us to resolve this for you and I look forward to the opportunity to get it right in the future.
In the meantime, should you require any further assistance; please feel free to contact us.
Best regards
Mandy
Sales Director
Always polite and efficient.
Always polite and efficient.
Good to speak to human rather than using websites all the time.
6 June 2024
Unprompted review
easy to order and very quick delivery
23 May 2024
Easy of ordering
30 May 2024
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