Railbookers Reviews 

Allison Foley & Megan Sullivan have made my collaboration with Railbookers so easy. If an issue arises, they have both been there to make sure it is resolved effortlessly. Their attention to customer satisfaction is above par. I highly recommend them to any travel agent looking for the best in the Railbookers team.

When our airline was delayed and we missed our connecting flight Sammi, Victoria and Dorian came to our rescue. They arranged quickly train tickets to get us to our final destination. While the start of our vacation had become very stressful, they brought the calm back. So professional and sympathetic it put our minds at ease. We went to three destinations by train with railbookers. The hotels they chose were amazing.

Hillary was a pleasure to work with & provided much needed help

Hilary and Tristin have been wonderful to work with on the customer service side. They even follow up to make sure all is well. Nate Hancock is also wonderful on the booking side. I've been more than pleasantly surprised with the great trips they put together and help is just a quick phone call away!

I just had a simple request but Hilary took care of it very quickly and was very friendly. I had my question answered and the documents I needed right away. It is reassuring to know when I call I can get someone on the line quickly that knows the business and delivers great service!

After I made an error with my booking everyone who I dealt with was absolutely amazing. A real stand out was Sammi. She was there with me every step of the way making sure everything was fixed and set up with what was needed. I can’t speak highly enough of them.

Hilary was most helpful in helping with getting my client's new credit card entered, so the balance could be paid.

Hilary Klein:

Was accurate, pleasant and professional. Great knowledge.

Always a pleasure to deal with these folks.

Hillary was very helpful in changes needed.

We needed a one day add on to our trip and Hilary was able to accommodate us quickly without issue. Hilary was very professional and ensured all needs/questions were looked after. Our vacation isn’t until June so I’ll have more to comment on at that time.

Exceptional service- professional , efficient, and truly respectful of my precious time. Everything was handled seamlessly, and the experience exceeded my expectations. I highly recommend and will fully utilize Hilary in the future.

Hillary was great to work with-fast, efficient & knowledgeable.

responsive. we sorted out the information needed
Courteous and knowledgeable

Still, months after trip I have not received refunds on over booking. They upcharge everything and then there is a problem they ignore you. Simple car rental for one day turned into a mess costing me hundreds more than what it should have. Ever step of the way was a problem.

Railbookers has amazing customer service. As a travel agent, working with them is a dream. They are quick to give me quotes, manage the booking, and resolve any issues quickly.

Spent 40 mins on the phone with an agent detailing a Swiss rail trip. She confirmed all the details and promised to get back to us. Never heard from her again. What a waste of time!

Hillary was a great helping me to figure out the best train schedule and ways to get from Train Station to my hotel. She laid out the options so that I could make a better choice.

We needed a last-minute change due to airline cancellations. Hillary helped us with rail tickets, so a flight home could be caught in another city. It ended up being a simple addition, but she was very patient with me on the phone while we determined it was the right call. Thank you, Hillary!

RB put together a good trip for us overall. Our first hotel was terrible, but after that rocky start, the rest of the trip was good. We had 2 snafus—and though they alerted us to and solved in real time one problem that they created in our itinerary, they did not alert us about another, resulting in a missed train. I called, they confirmed the problem, told me to book tickets and submit for reimbursement once I got home. As instructed, I submitted that reimbursement to the “customer care team.” That “customer care team” does not respond. So our trip started off on a bad foot with a crummy hotel, was good in the middle except for this problem, and has now left me totally soured on a company that claims to provide “customer care,” but in fact does not. So if you book with them, just know that if you have a problem, you’ll be SOL.

My fiance (now husband) and I decided to elope and honeymoon in Europe. Since we both work full-time, I am in school full-time, and neither one of us has planned a European getaway, we thought it would be easier to use Railbookers to handle the details of the trip (except for the flight which was already booked).
Things that went right...
The initial phone call for booking the trip went pretty well. It was nice having an agent that had access to all the rail schedules so she could find the best ways between cities. She also offered suggestions like maybe saving Rome for another year since crowds were extremely high this year.
Things that could have been better...
1) they say if you have any questions or adjustments to just send them an e-mail. After multiple e-mails went unanswered, I had to call. 2) even months out, their block of hotel rooms were sold out for two of four cities. This meant I had to book our own room for one city and we had to switch cities on the other. 3) they say they will keep you informed of things that might affect your trip. There was a strike in France that shut down train travel on September 10. I heard about it from my hair and make-up artist, not Railbookers. We did not have any rail travel planned that day but I feel like if you are in the country during the time, Railbookers should reach out if they are going to make that promise. In fact, it was a good thing that the artist told me because, due to a delayed flight, our train schedules got pushed and this would have ended up affecting us if I had not known in advance. 4) Speaking of the train schedules, I feel like we ended up wasting a LOT of money. When our flight to London was delayed 6 hours, I called Railbookers to say we would miss our train from London to Paris. They said the tickets were non-refundable and sold me more tickets ($1300 worth, again non-refundable) that they said would align with the new arrival time. Well...after baggage claim and traffic, we missed that train by 20 mins. We saw a ticket stand and just bought tickets ourselves for about $900. Spending that much extra money was like a kick in the gut. But what made it worse was, later in the trip, we missed another train (due to Railbookers, see next point) and the station directed us to customer service. They were able to transfer the tickets for an $88 change fee. So now I feel like we spent over $2k when Railbookers should have said to see customer service upon arrival to transfer the tickets. 5) They booked trains too close together in Paris. The trains were at different stations. By the time we took the metro between stations, our train was leaving. 6) For car services, they use a company called Sixt. That will get a whole other review (horrible experiences all around). For the first part of our trip, it was me, my husband, and our photographer. Railbookers know this as they booked train tickets for 3. That means 3 people plus luggage. The itinerary said "Private Van Transfer", so imagine our surprise when the driver meets us and says he was only sent in a sedan and won't be able to transfer us. So we had to pay for a taxi. 7) I feel they owe us for an unused train ticket. The agent knew the photographer was leaving us in Paris. However, a train ticket to Switzerland was booked for him. I called and said I needed a hotel room for him in London and mentioned they booked the extra ticket by mistake. They were quick to charge me for the hotel and the Switzerland ticket disappeared but I was never refunded for it.
I will say, it felt like a little relief of stress having someone else plan the trip, at the time, but now that we have been and know how everything works and after losing so much money, I would never use Railbookers again. I would suggest just doing a little research first and only use them if you still feel like you can not handle booking things yourself.