Railbookers Reviews 60

We had a train trip from Frankfurt to Munich, first class, high speed. We got in the beautiful seats and a short time later, the steward told us the train wouldn’t go all the way to Munich and that we would have to change trains. He told us what station to get off on and told us to wait for the S3. We’re both very elderly and were dragging luggage. We got off the train, had to drag our suitcases down a flight of stairs, underneath the rail tracks, up another flight of stairs, and we waited. And waited. And waited. The S3 never showed up. An hour later we found some young people who spoke English since we didn’t speak a word of German and they told us the S3 does not run on Sunday, nor does the high-speed rail that we paid for run all the way to Munich on Sunday. They took us to a local train where we stood up and then they told us to get off a few stops later, and then a woman took pity on us and led us to another local train and we finally chug chugged into Munich, late. Appalling. After I posted a bad review on the rail booker site I got a call from them and they took my email address, but of course we never heard a word of follow up. We told our travel agent we would never do business with rail bookers again.

From the start, the account executives, Megan and Christina, were so great putting the perfect itinerary together for my clients.
During the trip there was a hiccup with an event where the date was changed and my clients showed up to an empty venue. I worked with "Luke" and Sammi, who were kind, attentive and persistent. Hats off to Sammi for being so persistent and following through on her promise for a call back with the solution. It meant so much that she cared about my clients as much as I did! Thank you, Railbookers. I'm a big fan!

Our Railbookers consultant worked with us until our detailed itinerary worked hand in hand with our upcoming cruise booking. We thoroughly enjoyed our rail journeys through Switzerland on the Swiss Pass and were even provided alternate tickets as mitigation for the Italian leg due to the Italian regional train strike. All transfers and hotels were perfectly coordinated and located.
Railbookers even managed to ensure embarkation for our amended cruise terminal location went off without a hitch. A local consultant in Venice ensured we were conveyed effortlessly from our hotel via water taxi to a private vehicle transfer to the cruise terminal.
My wife and I would happily recommend Railbookers for a rail trip in Europe.

Victoria was superb! I have had her as a Rail booker's rep in the past and as always she does a very professional and thorough job for her clients! I would definitely work with Victoria in the future.

Hilary made it fun and easy to get the questions answered and saw to all the details - great partner!

Daisy provided absolutely outstanding customer service throughout the entire process. She was incredibly responsive, detail-oriented, and went above and beyond to carefully review every itinerary with a fine-tooth comb to ensure everything was perfect. Her professionalism, patience, and willingness to help made her an absolute pleasure to work with, and I truly appreciated her dedication and support.

Hiliary worked with me until my problems were resolved.
She did an amazing job.
Jayne Sharpe

I wanted to book a rail trip, the railbooker travel agent (Chris) was not helpful the first 2-3 times I inquired about dates & pricing. I felt like I was bothering him to book a 2 week trip. I felt like he wanted me to give him a date and whatever the price was did not matter. It was too much trouble for him to go look for alternative dates that would better suite my budget. I finalaly had to talk with another rep to get my point across. Then Chris responded back with alternative dates that fit better. Very frustrating, will not use Railbooker travel agents again.

On April 26th, I contacted Amtrak Vacations to book a trip to Charleston, and luckily received the pleasure of having Railbooker Dom Lamour to assist me. Dom was so personable and professional. He went above and beyond to make sure that a great vacation package was planned for me. I booked this trip as a birthday getaway for my husband , and had never traveled with Amtrak vacations. Dom took his time to explain all aspects of the travel package, making sure the hotel,tours, etc. we're secured and that we were satisfied with all aspects of the trip. He even suggested future travels for us to take and sent the links with further information. As, I stated he was extremely patient,personable, professional, and extremely knowledgeable about Amtrak Vacations. Dom's customer focus and customer satisfaction makes him a definite asset to your company! It's not very often that you receive such excellent customer satisfaction. I will definitely keep Dom's email info in contacts so that I can always reach out to him to book future Amtrak Vacations!

What went wrong-did. First of all: information on the trip was only sent to 1 of the 2 people traveling this trip - even though they lived in different states. The one had to relay all information to the other since RB did not acknowledge the second traveler. Why? Tour: Day 1: Starting with the first hotel. RB said it was the Hotel Piccalilli (Manchester)- on X street (no street address on info). Well, there is no hotel named the Picalilli - it’s a Marriott - which we found out after walking the city for 2 hrs. AND it was a 40 pound drive from the airport, since they don’t provide transport. Day 2: We had a tour to Wales, but pickup was out at the airport (?), so another 40 pound taxi drive - and even though we started out 1 hr before the tour was to begin, the morning traffic was so heavy we arrived 1 minute late (yes, one minute) at the gate - and there was no tour bus. Thus we had to book a train to see Wales. Another 50 pounds spent for rail. Day 3: Our train to Edinburgh was cancelled a half hour before it was scheduled to leave. We had to travel on 3 trains to get to Edinburgh- no first class accommodations - like we were booked on the scheduled train straight to Edinburgh. Since our train was cancelled and we had no information on when we would arrive in Edinburgh- the driver from the train station could not be contacted. We lost out on that reservation (and money to book). And there was no time to tour around the city since we spent the day on the train. Day 4 Finally we were able to get on one booked tour in Scotland. Our tour leader was very good and the day finally went the way it was planned. Day 5 Back to Manchester where we found our hotel. It was a nice change not to have anything go wrong. Day 7 Planned on our own - it went great. Home next day. We would like reimbursed for everything paid for, but not delivered.

Hilary was able to answer my questions and went over everything that concerned me regarding our trip. She was able to send me a new itinerary for our trip.

Hilary Klein was easy to work with on an existing rail journey. Very helpful, informative and knowledgeable on the destination and itinerary. Wonderful customer service!

Sammi of Railbookers assisted me with a complicated trip initially involving a dad and two adult sons that had rail, 3 destinations, etc. Sadly, the two adult sons had work requirements interfere with vacation plans. The dad decided to still go on trip, and wanted to have his wife to join him. Sammi got the two adult sons carved off, cancelled their air, rebooked hotels for dad and wife (moving from triple to double) and had to change a couple of hotels as earlier ones no longer available 17 days prior to trip. She got it all done efficiently and professionally, and got wife rail booked too. And somehow, she managed all these changes for a nominal amount. She is awesome.

Victoria was wonderful. She was able to make my changes very efficiently. She is an asset to your Team.
I enjoy working with her.

Allison Foley is an amazing agent! Allison is very knowledgeable, Allison is service excellent!

Very helpful, positive and kind. I’m enjoyed talking to her.

Hilary Klein was great. She was able to work out what I had been told was a problem when the first 2 people did not.

Hilary was incredible to work with and made sure everything was ready for my clients future vacation!

I had a great experience working with Don Rogers. I booked a Trip to Ireland to see Metallica. We are staying 2 weeks and he put together the perfect trip!! I'm very please and price is great!!

Hillary was incredibly helpful to me. She was pleasant and researched my request completely. She managed to get me an extra night in the same hotel and room I was originally booked, and I received my updated itinerary right away.