RADIO TIMES Reviews 

239
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with delivery services, often receiving their magazines late or not at all. Many people also experienced abysmal customer service, describing it as unhelpful, unresponsive, and difficult to reach, with promises often unfulfilled. Reviewers also faced considerable problems obtaining refunds, struggling even after multiple attempts. People expressed dissatisfaction with subscription management, feeling tricked by offers or encountering difficulties cancelling and unexpected changes, leading many to cancel their subscriptions.

What people talk about most

Subscription

People report ambiguous experiences with subscription, with many expressing significant dissatisfaction and... See more

Customer service

Users describe negative interactions with customer service, often citing shockingly poor service and abysmal... See more

Delivery service

Reviewers highlight negative aspects of delivery service, with many experiencing frequent delays and... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing frustration over not receiving... See more

Response time

Customers had negative experiences with response times, frequently reporting long waits for replies to emails... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have recently had nothing but problems with delivery's of Radio Times It was apparently resolved hence second subscription number. However last weeks,Radio T didn't arrived chased arrived over week... See more

Company replied

Rated 1 out of 5 stars

Arrived late on many occasions, phone to let them know and wait for ages to talk to someone who seems totally disinterested. Promises to phone us back as they cant find our subscription and it has... See more

Rated 1 out of 5 stars

Another copy has simply not arrived at all. I've tried reporting this via the website drop down form but keep getting an error message telling me to try later. Delivery is abysmal, used to arrive regu... See more

Rated 1 out of 5 stars

I feel tricked into taking up an offer of 12 months Radio Times at £104, after cancelling my long standing subscription after erratic deliveries. Since then I've had none delivered and rarely get... See more


Company details

  1. Media Company

Written by the company

Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com


Contact info

2.1

Poor

TrustScore 2 out of 5

239 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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2.1

All reviews

(239)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Over 300% increase !!!

Same complaint as many others, price increase of over 300%, how can that possibly be right ...... it's disgusting and after being a loyal customer for over 5 years it's time to leave along with many other dissatisfied customers

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Outrageous Increase in Cost

We have just received notification that our subscription is increasing from £46 every 6 months to £128.70 every six months. Whilst I fully expected the cost to rise this increase is outrageous. Yes we know production costs have increased but this level of increase is disproportionate. We immediately cancelled our DD and emailed them to advise we won’t be renewing our subscription. I suspect RT are going to loose many loyal customers with this behaviour!

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Disappointingly London-Centric

I used to think of Radio Times as a trusted source for TV listings, but unfortunately, their website is a frustrating, London-centric disappointment. If you live outside the capital, good luck trying to access your local TV guide without jumping through unnecessary hoops.
Rather than offering a simple, user-friendly experience, they force you to register and log in just to see listings for regions outside London - something that should be a basic feature, not a privilege. It's baffling why they make it so difficult for non-London viewers to access information freely available elsewhere.
A national TV guide should serve the whole UK equally, not treat non-London users as an afterthought. Unless they rethink this outdated and exclusionary approach, I’d suggest looking elsewhere for your TV listings.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Subscription rip off

My subscription cost is about to rise from £62 for six months to £128 for six months. For new customers £10 for 10 issues or £60 gift subscription for six months. This is immoral, and should be illegal. Companies should not be allowed to overcharge loyal customers like this.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Double Xmas issue in shops Tuesday 10…

Double Xmas issue in shops Tuesday 10 December. Not arrived in Thursdays post. Will have to wait until Friday to report as missing. Who’s at fault, distributors or Royal Mail? Luckily in this case, programs don’t start until 21 December giving myself and other subscribers time to try and sort it out.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Subscription Rip Off

My subscription increased from £52 per 6 months to £128. Needless to say I cancelled it and then guess what? I bought a new subscription for £52 with the extra benefit of the first 10 copies for just £10.

This is just ripping off un observant customers and I resent it very much.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Radio Times never arrives on time these days.

The Radio Times needs to demand a postage refund from the Post Office as 99% of my copies have never arrived before Monday the following week!! I have only had ONE issue actually arrive on-time in the past 4 months.

To cap it all, today, the PO managed to surpass their lready appalling delivery record by not bothering to meet their normal 3 days delayed Monday delivery!

So, if it finally turns up tomorrow (Tuesday), over 50% of the content will be obsolete.

What a farce. My advice, don't bother subscribing, you're only lining the Post Offices pockets and rewarding extermly poor service. Even complaing to RT won't stop late deliveries happening again and again and that will include any replacement copies RT send out to you!

18 November 2024
Unprompted review
Rated 2 out of 5 stars

This magazine has become very expensive and delivery unreliable.

This magazine has become very expensive lately. I have been getting on subscription which reduces the price a bit, but that is no good if the deliveries are late. Several times my magazine never arrived or was delivered very late. I am cancelling my subscription and ordering a Saturday paper. That is much cheaper and very much more reliable.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

3 Xs (200%) rise in subscription cost without notice...

Suddenly without notice we discover our direct debit for our subscription to The Radio Times had risen 3 times what we had been paying. We immediately contacted them. They claimed they had sent us notification, but there was no proof of that anywhere in our mailboxes, or - in theirs. They promised they'd resend that notification, but that also never happened. So, we cancelled our subscription and asked for a refund, which did eventually happen, approximately two weeks later.

With other subscriptions there have always been attractive benefits, a nice discount with no additional postage or handling charges. After all, the publisher has a customer for a guaranteed length of time, the benefits of subscription going both ways. What The Radio Times offered us with this huge and unexpected rise was a savings of only a few pennies per issue, £4.95 being the current off the shelf per issue price. We have valued and enjoyed our weekly copy of The Radio Times for decades, but we won't be re-subscribing at these prices. Our disappointment wasn't just because of this huge rise in the price, their poor customer service, the attitude given to us by their representative over the phone, this also was a let down...

Sad to have written off The Radio TImes, from now on we'll be looking elsewhere for news of what's happening on TV and the Radio.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Radio Times Magazine Copy purchased…

Radio Times Magazine Copy purchased from M & S Food store Ulverston Friday 20 September 2024.
Incorrect stapled Pages 1 to 14 with 30mm cut off edge and attached pages 143 to 154 offset 30mm from rear cover.
Having paid £4.50 I am not impressed as unable to read various parts of articles/post bag letters

20 September 2024
Unprompted review
Rated 4 out of 5 stars

My experience gas not been that great…

My experience gas not been that great this week, I have been watching your coverage if the Olympic games 2924 which I have enjoyed picking what I wanted to watch.BUT when I came to watch some Golf it is being broadcast on sunday 4th Aug 2024 then nothing.Where can u watch the golf please.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

After subscribing for about 11 years

After subscribing for about 11 years, we decided that the cost was way too much. I rang on 23rd to cancel & stated the reason as cost, all agreed without any problems. I asked if I needed to cancel the DD at my bank & was told that it wasn’t necessary as they would sort it all for me. Today, 1st August I see they have taken £85 DD. I rang to ask for a refund & this was agreed. Only trouble is, it will take a fortnight before it’s back in our account. I complained & insisted they refund immediately, they refused. I asked if I went overdrawn because of this if they would pay my bank charges, no they would not. This is appalling service. I cancel because I can’t afford the service, they take £85 from me without authorisation & make me wait 2 weeks to get it back.

1 August 2024
Unprompted review
RADIO TIMES logo

Reply from RADIO TIMES

I am sorry to hear that. If you can get in touch at feedback@radiotimes.com with your full postal address and subscription number I will get our buysubscriptions.com team to look at this. If you can also send any proof of the charges you received from the bank we can look into that too,

Rated 1 out of 5 stars

Price gone through the roof

Just cancelled my subscription due to huge price increase of 225%.
Had this subscription for 2 years and queried the rise in cost before cancelling, this was met with complete indifference

1 July 2024
Unprompted review
RADIO TIMES logo

Reply from RADIO TIMES

I am sorry to hear that. You may have been on a special introduction rate and if you contact our subscriptions team on 03330 162 129 they should be able to help and and see if we have any offers at the moment.

Rated 1 out of 5 stars

No delivery of this week's copiy of…

No delivery of this week's copiy of Radio Times. I tried to complete online form, but that is not working. When I telephoned, the answering machine gave a message for 3 weeks ago, saying "closed for Bank Holiday". Poor, deteriorating service.

22 June 2024
Unprompted review
RADIO TIMES logo

Reply from RADIO TIMES

I am sorry to hear that. If you can contact our feedback@radiotimes.com with your full details we should always be able to resolve any problems. The Message on the phone was a temporary technical issue which we did resolve, I am sorry you called at that particular time.

Rated 1 out of 5 stars

Anyone knows there’s nothing on any BBC…

Anyone knows there’s nothing on any BBC channel worth watching anymore, thus rendering the existence of this overpriced magazine redundant. This begs the question, who still buys this, and why ? Their weekly output hadn’t changed in decades, the same dreary anodyne nonsense continues from one year to the next. Presumably their output is influenced by the ex Tories and assorted right wing placemen on the board of governors. The BBC is badly in need of change before it becomes completely irrelevant.

22 June 2024
Unprompted review
RADIO TIMES logo

Reply from RADIO TIMES

Thank you for your review and I am sorry you feel that way.

I don’t recognise the product you refer and would ask , have you looked at Radio Times magazine recently?

We list over 150 tv and radio stations, not just BBC ones, we have specialist sections on the latest Streaming releases and also Podcasts, together with major features, Puzzles and a popular letters page, amongst many other things. We sell over 320,000 copies a week so it is still popular read plus we have also have our website ,which is free to use.

We are owned by a private independent company for over ten years now and are nothing to do with the BBC.

Your comments therefore about the BBC are not relevant to our product.


Rated 1 out of 5 stars

this is a continuation of my review…

this is a continuation of my review titled absolute rubbish! I tried to cancel my subscription on line having been told it was definately sent and they checked all my details including my password. Guess what again on line I was told my password was incorrect! I telephoned again and they confirmed it was correct. So I have cancelled my subscription by telephone and insisted they confirmed by email which they did. Let us wait and see if they do and send me a promised rebate as agreed but I doubt it!

17 May 2024
Unprompted review
RADIO TIMES logo

Reply from RADIO TIMES

I am sorry to hear that you have had any problems. We have experienced problems with mail deliveries in a small number of ares but these are not always under our control, however, we can try a number of short term alternative methods. If you can send an email to feedback@radiotimes.com detailed the problems you had and we appreciate your feedback.

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