Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Quilter now since they merged with Old Mutual & have been very happy with them. I manage my investments on line & find the process very easy & user friendly. The charges I pay to Quil... See more
Company replied
Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more
Company replied
After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more
Company replied
Company details
About Quilter
Written by the company
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contact info
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, United Kingdom
- DigitalFeedback@Quilter.com
- www.quilter.com
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have been very happy with my returns…
Have been very happy with my returns over the last 7 years. Great App and easy to use website.
27 May 2026
Unprompted review
Reply from Quilter
Hi Andrew,
It's great to hear that you're enjoying using the app and that you're pleased with the growth of your investment. Thank you for leaving us a review!
Kym @ Quilter
I am a new customer to Quilter and look…
I am a new customer to Quilter and look forward to receiving a good return on my investments. My transfer from a previous platform went smoothly with no issues to report.
27 May 2026
Unprompted review
Reply from Quilter
Hi Logan,
It's very good to hear that your transfer went smoothly. Thank you for choosing to invest with us!
Kind regards,
Kym @ Quilter
Most helpful
27 May 2026
Unprompted review
Reply from Quilter
Hi Irene,
Thank you for leaving us a review, it's really appreciated.
Kym @ Quilter
Quilter automatically sending the…
Quilter automatically sending the higher rate of tax on my pension with draws, the correct amount of tax should be deducted with out me having to make more work in asking HMRC for a tax refund, annoying!!
1 May 2026
Unprompted review
Reply from Quilter
Good afternoon Mr Davis,
I'm sorry to hear that you are unhappy with the rate of tax which has been applied to your pension withdrawal. As Trustpilot is a public website, we’re unable to identify specific accounts unless our customers supply this for us.
When we receive a request from a customer to withdraw money, we apply the most recent tax code that we have received from HMRC, at source. If this is your first withdrawal, then HMRC may have been unable to provide us with the most recent tax code for you in time for you to receive your withdrawal. In this instance, we will apply what is commonly known as the emergency tax code. We inform HMRC of the payments made and they inform us of your tax code for any future payments.
If you would like us to look into your experience in more detail, then we can certainly do this for you. Please email us at CustomerInsights@Quilter.com, including your account number and the most appropriate contact details for you and we can investigate this further for you.
In the meantime, I hope that this is helpful and please let us know if there is any additional information that you need.
Kind regards,
Kym @ Quilter
I had money to add into my ISA
I had money to add into my ISA, I wasn't sure how to do it, but found the online instructions easy to follow and the transaction happened quickly. I received confirmation whilst doing the transfer and received an email straight after, giving reassurance I had done it all quickly.
17 May 2026
Unprompted review
Reply from Quilter
Hi Mandy,
Thank you for sharing your experience with topping up your ISA. It's great to hear that you found the process simple and quick and that we were able to reassure you.
Kind regards,
Kym @ Quilter
I trust Quilter
I trust Quilter to handle all my transactions efficiently and quickly, albeit with the right amount of time to check it is legitimate.
11 May 2026
Unprompted review
Reply from Quilter
Hi Kim,
Thank you for sharing your experience, it's really appreciated!
Kym @ Quilter
Excellent
Excellent, professional and clear information. This gives confidence in the service provided.
26 May 2026
Unprompted review
Reply from Quilter
Hi David,
Thank you for sharing your experiences, it's great to hear that you have confidence in our service!
Kym @ Quilter
Great information given and explained
Great information given and explained. Very professional
26 May 2026
Unprompted review
Reply from Quilter
Hi Chris,
It's great to hear that you found us to be professional and enjoyed our service. Thank you for your review!
Kym @ Quilter
Reply from Quilter
Hi David,
We really appreciate the time you've taken to leave us a review, thank you!
Kym @ Quilter
Using the app is simple
Using the app is simple, reliable and secure. Quilter also do a great job of managing my investments to get a god return. Very happy with the service.
26 May 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for your review, it's great to hear that you're enjoying using our app and that you're happy with our service!
Kym @ Quilter
Reply from Quilter
Hi David,
It's great to hear that you've enjoyed our service and found us easy to use.
Kind regards,
Kym @ Quilter
The transaction went through smoothly…
The transaction went through smoothly and quickly this is what I like about quilter.
15 May 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for leaving us a review, it's very good to hear that your transaction was smooth and you're happy with our service!
Kym @ Quilter
Wonderful personal service & a great app
Wonderful
Personalised experience from my financial advisor team. Easy to move my money into Quilter & have been very impressed with the app as it’s easy to keep a track on my money & how it’s doing!
4 May 2026
Unprompted review
Reply from Quilter
Hi Mandy,
Thank you for taking the time to share your experience. It's great to hear that investing with us has been easy and you're enjoying using the app.
Kind regards,
Kym @ Quilter
Our FA responded very fast and…
Our FA responded very fast and efficiently. We are very pleased. Thank you!
14 April 2026
Unprompted review
Reply from Quilter
Hi Maria,
Thank you for sharing your experience, it's really appreciated! Kym @ Quilter
Reply from Quilter
Good afternoon Richard,
Thank you for taking the time to leave us a review. It's great to hear that you're pleased with our service!
Kym @ Quilter
Quilter has evident governance
Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their attentiveness, knowledge and standards. Its not exciting but it is as safe as it is possible to be in finance, suited to people who can take the long term view.
6 May 2026
Unprompted review
Reply from Quilter
Hi John,
Thank you for taking the time to leave this review. We really appreciate your positive comments and are pleased that you are happy with the service we have provided.
Bobbie @ Quilter
Great personal service but their…
Great personal service from Rachael in customer services but Quilters systems inability to produce a P60 in a timely manner was a tad disappointing.
Past 4 years it’s been available way earlier. Hey ho!
4 May 2026
Unprompted review
Reply from Quilter
Good afternoon Peter,
Thank you for your feedback, it's great to hear that you've enjoyed our service. I will ensure that your comments about your P60 are fed back appropriately and thank you for letting us know.
Kind regards,
Kym @ Quilter
Straight forward and efficient.
9 May 2026
Unprompted review
Reply from Quilter
Hi Christine,
It's great to hear that you're happy with our service! Kym @ Quilter
easy to use and offer great returns
19 May 2026
Unprompted review
Reply from Quilter
Hi John,
We are pleased that you find our systems easy to use and that you are happy with the performance of your investment. Thank you for sharing this.
Bobbie @ Quilter
Straightforward great service.
Simple transaction made so easy because of the Quilter process.
A great open company telling it as it is and delivering top service!!
8 May 2026
Unprompted review
Reply from Quilter
Hi Bill,
Thank you for leaving this review. Its great to hear that your transaction was easy to complete and that you are happy with the service you have received from us.
Bobbie @ Quilter
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.