This has been the worst car rental experience I have ever had. They keep customers’ security deposits for months after the vehicle is returned. Whenever you call to follow up, they either do no... See more
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The worst company to deal with, they are not helpful in case if you have any accidents, you can call them 1000 times no one is answering. Instead of paying parking fine 170 aed, I end up paying 2... See more
Worst company, they dont want refund your deposit you will chase them and audacity of there team they will be so rude on call, not recommend at all please beware of such scammer company, receiving my... See more
It's been three months now my deposit has not been refunded yet. AVOID this company at all cost. Update: I have been renting from Quick Drive for several occasions but never happened to beg my depo... See more
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Company details
Written by the company
Quick Drive is a UAE-based car rental and leasing company dedicated to delivering reliable, flexible, and customer-focused mobility solutions across all seven emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We cater to a broad customer base consisting of residents, tourists, business travellers, and corporate clients who require convenient and cost-effective transportation options. Our services range from daily and weekly short-term rentals to monthly and long-term leasing solutions, offering practical alternatives to vehicle ownership while maintaining competitive market pricing. Our diverse fleet includes economy and compact vehicles for budget-conscious customers, comfortable sedans for everyday commuting, spacious SUVs and crossovers for families and group travel, and premium vehicles for executive and special-use requirements. All vehicles undergo regular maintenance and inspections to ensure safety, roadworthiness, and performance in accordance with UAE regulations. Customers can easily reserve vehicles through our online booking platform or by contacting our support team directly, with options for vehicle pickup or delivery across major locations to enhance convenience. We aim to provide clear rental documentation, defined terms and conditions, and structured processes designed to ensure transparency throughout the rental period. Our operational focus is centered on service efficiency, responsive communication, and maintaining a seamless rental experience from booking to vehicle return. We continuously evaluate customer feedback shared through platforms such as Trustpilot to identify areas for improvement and strengthen our service standards. At Quick Drive, our objective is to build long-term customer relationships by upholding professionalism, accountability, and consistent service quality while adapting to the evolving mobility needs of individuals and businesses throughout the UAE.
Contact info
Al Jaddaf, Jaddaf Heights Building Shop # 1 - Dubai, Dubai, U.A.E.
- +971505259245
- support@quickdrive.ae
- www.quickdrive.ae
2.0
Poor
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
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Very poor experience and bad behavior…
Very poor experience and bad behavior of all the stuff they take from me 1500 aed and didn't block this amount and give it back after a lot of messages they return through western union less money beacose the rate was low...they are stealing money and made this very disappointing experience...don't rent from them even they are cheap ...
24 December 2025
Unprompted review
Reply from Quick Drive Rent a car
We are sorry to hear about your frustration and want to clarify a few points regarding your experience.
The security deposit of 1,500 AED is always refunded according to our company policy after vehicle return and verification of any fines or Salik charges. The refund you received via Western Union may have appeared lower due to currency conversion rates, which is entirely controlled by the payment provider and not by Quick Drive. We do not keep or deduct any portion of the deposit intentionally.
Quick Drive Car Rental is a reputable company, operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, serving over 50,000 customers. Our staff follow strict procedures, and we have a strong record of returning all customer deposits transparently.
--Quick Drive Team
Long Wait, Empty Tank, Deposit Withheld
My experience with this rental company was extremely disappointing and frustrating.
The pickup was arranged as a “meet and greet,” yet I had to wait over an hour before receiving the vehicle. When the car was finally delivered, it had an almost empty gas tank, which was unacceptable and created immediate inconvenience at the start of my rental.
I also paid a security deposit using my credit card. After the rental ended, the company refused to return the deposit to the original form of payment and instead requested my bank account information. I was not comfortable sharing my banking details, as refunding to the original payment method is standard practice.
Because the deposit was not returned, I had to involve my credit card company. After reviewing the documentation, and after 3.5 months of waiting, I finally received my security deposit back.
The entire experience, from pickup delays to the deposit issue, was stressful and unprofessional. I will never rent a car from this company again, and I strongly encourage others to clarify all policies in writing before booking.
16 November 2025
Unprompted review
Reply from Quick Drive Rent a car
We are sorry to hear about the difficulties you experienced during your rental. We understand how waiting for a car and the deposit refund can be frustrating.
Regarding the security deposit, Quick Drive Car Rental follows a standard policy: deposits are refunded after vehicle return and verification of any fines or Salik charges. In some cases, refunds may be processed to a local bank account rather than the original credit card due to banking regulations or international transfer limitations. This is not done to withhold funds, and we do not retain any customer money intentionally.
We are glad to know that your deposit was eventually returned after review with your credit card company. For future rentals, we always recommend confirming all policies and payment procedures in writing, as you mentioned, to avoid any misunderstandings.
Quick Drive Car Rental has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, serving over 50,000 customers, and we prioritize transparency and professionalism in all our services.
--Quick Drive Team
i felt great with that
13 January 2026
Unprompted review
Reply from Quick Drive Rent a car
Thank you for your feedback!
We’re so glad to hear that you felt great with our service. Your satisfaction means a lot to us, and we look forward to serving you again soon!
--Quick Drive Team
Dishonest company with rude and unprofessional staff.
I was a repeat customer, but I will never use your company again or recommend it to others — something I had done in the past. The downgrade terms were not stated in the contract, yet you refused to refund the price difference.
30 January 2026
Reply from Quick Drive Rent a car
Thank you for your feedback. We are sorry to hear that you feel dissatisfied with your recent experience, especially as a repeat customer.
To clarify, when the originally selected vehicle category became unavailable, we offered you an upgraded vehicle at no additional charge, which you declined. Following that, we discussed the downgrade option with you and clearly informed you that no price difference would be refunded in this case. This was communicated and confirmed before proceeding.
If you were not satisfied with these terms, the matter should have been raised before confirming the vehicle change. We ensured transparency during the discussion and provided options accordingly.
We value our repeat customers and always aim to maintain clear communication. However, in this situation, the alternatives were offered and confirmed prior to finalizing the arrangement.
--Quick Drive Team
Good service and overall experience
Good service and overall experience. we rented suv for 3 weeks.
5 February 2026
Reply from Quick Drive Rent a car
Thank you for your review!
We’re glad to hear you had a good overall experience during your 3-week SUV rental. It’s always our goal to provide reliable service and well-maintained vehicles for both short and long-term rentals.
We appreciate your trust and look forward to serving you again in the future!
--Quick Drive Team
Not receiving Refundable Security Deposit
We booked a car through DiscoverCars.com
Received the car on 21/12/2025 and made 2 payments - the balance for the car rental and the Refundable security deposit.
We returned the car on 28/12/2025
I am still waiting for a refund on my security deposit paid on 21/12/2025 (AED 1500)
I have contacted numerous of their listed numbers with no response:
+971 508994892
+971 505259976
+971 501066595
+971 501044862
I have emailed Quick Drive and DiscoverCards.com with no luck. I have reported them to the Dubai Department of Economy and Tourism Consumers Rights.
I wish I read a few reviews first, as I see this is a common problem with them
21 December 2025
Unprompted review
Reply from Quick Drive Rent a car
Thank you for sharing the details of your booking. We would like to clarify the situation.
Deposits are refundable according to our company policy after vehicle return and completion of the mandatory verification period.
Please note that we do not withhold customer deposits intentionally. If there has been a delay, it may be due to internal processing or banking procedures. Multiple contact numbers are listed for different departments (operations, bookings, accounts), and sometimes responses may be delayed due to high inquiry volume, but this does not mean your case is being ignored.
You are fully entitled to raise a case with the Dubai Department of Economy and Tourism Consumer Rights. We maintain complete documentation and transaction records for all rentals and refunds and are confident in our compliance.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, a fleet of 1,500+ vehicles, and over 50,000 customers served. Our reputation is built on fulfilling our obligations, including refunding every security deposit.
--Quick Drive Team
No deposit back again
I booked for the second time with QuickDrive. The booking was through DiscoverCar choice so I didn't know which supplier it was, before the booking was done, otherwise I wouldn't have booked with them again. Anyway, I gave QuickDrive another chance and the experience was exactly the same as last time. The car and getting and returning the car was ok. But the customer support is slow and incomprehensible. After almost three months, I'm still waiting for my deposit back. Whenever I contact support, after a few days they say "sir, we are processing your payment it will come soon". More than a month has passed since they claim they have paid back the deposit, no sign of the money and no proper answer. Quickdrive has a systematic issue with deposit returns.
29 November 2025
Unprompted review
Reply from Quick Drive Rent a car
We are sorry to hear that you feel this way, especially as a returning customer. We appreciate you giving us another opportunity.
We would like to clarify that Quick Drive does not withhold customer deposits, and there is no “systematic issue” in retaining funds. All deposits are refunded according to our company policy after the vehicle return and completion of final checks. If a refund was marked as processed, it means it was initiated from our side. In some cases, international transfers or intermediary banking procedures may cause additional delays before the amount reflects in the beneficiary account.
We acknowledge that delayed responses from support can be frustrating. Our booking team and finance/refund team are separate departments, and sometimes internal coordination can take longer than expected. However, this does not mean your refund will not be completed.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, a fleet of 1,500+ vehicles, and over 50,000 customers served. Our continued growth depends on transparency and fulfilling all financial obligations, including deposit refunds.
--Quick Drive Team
I highly recommend Quick Drive to…
I highly recommend Quick Drive to anyone looking for a smooth, reliable, and stress-free car rental experience. From start to finish, their service is professional, efficient, and customer-focused.
The booking process is simple and quick, the staff are friendly and responsive, and the vehicles are always clean, well-maintained, and in excellent condition. What truly sets Quick Drive apart is their transparency — no hidden fees, clear policies, and fair pricing.
Whether you need a car for daily use, business trips, or special occasions, Quick Drive offers a wide range of vehicles to suit different needs and budgets. Their punctuality and attention to customer satisfaction make them a trustworthy choice every time.
13 February 2026
Unprompted review
Reply from Quick Drive Rent a car
Thank you for such a detailed and thoughtful review!
We truly appreciate your kind words and are delighted to know that your experience with Quick Drive was smooth, reliable, and stress-free from start to finish. It’s wonderful to hear that our booking process, vehicle quality, transparency, and customer-focused service stood out to you.
Providing clear policies, fair pricing, and well-maintained vehicles is something we take great pride in, and your recognition means a lot to our entire team.
Thank you for your strong recommendation, we look forward to serving you again for your future rentals!
--Quick Drive Team
100% Preferred Rent a car company
The experience was excellent. Service provided by all the staffs was great.
And the provided car was very clean and neat. Not like other companies, they provided the deposit refund also on time. Happy with overall service.
5⭐️
1 January 2026
Reply from Quick Drive Rent a car
Thank you for your outstanding review and for choosing us as your preferred car rental company!
We’re delighted to hear that you had an excellent experience and that our team provided great service throughout. It’s wonderful to know you were satisfied with the cleanliness of the car and the timely refund of your deposit.
Your 5-star rating truly means a lot to us. We look forward to welcoming you again for another great experience!
--Quick Drive Team
Reply from Quick Drive Rent a car
Thank you for your kind feedback!
We’re pleased to hear that our staff made a positive impression and that your car was delivered on time without any hassle. Providing a smooth and reliable service is always our goal.
We look forward to serving you again soon!
--Quick Drive Team
Reply from Quick Drive Rent a car
We’re delighted to hear that you had a very good experience with our service. Your support means a great deal to us and motivates our team to continue delivering high standards every day.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again.
--Quick Drive Team
Highly recommended car was clean and on…
Highly recommended car was clean and on time delivery .Hassle free service good communication Especially Mr.Simon was very kind person and polite..
8 February 2026
Unprompted review
Reply from Quick Drive Rent a car
Thank you for your fantastic review!
We’re delighted to hear that you had a hassle-free experience with a clean car and timely delivery. It’s wonderful to know that our communication met your expectations and that Mr. Simon made such a positive impression.
Your recommendation means a lot to us, and we look forward to serving you again soon!
--Quick Drive Team
I rented a car from them twice
I rented a car from them twice. The first time everything was fine, but the second time they never returned the deposit. On WhatsApp they either say they will check and get back to me, and then never do, or they simply don’t respond at all.
I’m very surprised, this is extremely strange behavior. They could at least explain the reason or at least reply. I’m going to try filing a police report there.
7 December 2025
Unprompted review
Reply from Quick Drive Rent a car
Thank you for your feedback. We appreciate that your first rental experience with us was smooth, and we are concerned to see this comment regarding your second booking.
We would like to clarify that your deposit has already been refunded, and as per our chat records, you have confirmed receiving it. We are therefore surprised to see a statement that it was “never returned.”
Quick Drive does not keep customer deposits. Every deposit is refunded in line with our company policy. While occasional delays may occur due to banking or processing issues, refunds are always completed.
You are, of course, free to file any report if you wish. We maintain full documentation and transaction records for all refunds. We have been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, a fleet of 1,500+ vehicles, and over 50,000 customers served. Our business growth depends on transparency and customer trust.
If there is any remaining confusion, please contact us directly at support@quickdrive.ae, so we can clarify everything formally.
--Quick Drive Team
Did not receive my deposit back
Did not receive my deposit back. I returned the car on 26 November, which is now 50 days ago. Despite frequent WhatsApp follow-ups, I was repeatedly told the refund had already been processed weeks ago. Nothing has been credited to my account. This is unacceptable and unprofessional.
Other serious issues:
- Car pickup was chaotic: I was contacted at least 7 times by different staff members and had to resend my flight details repeatedly, creating uncertainty.
- The pickup staff member was extremely unfriendly, did not help with luggage, and did not speak at all.
- For a return scheduled between 4–5 AM, I was called at 1 AM, completely ruining my night before an early flight.
I do not recommend this company and would like to warn others that you will not get your deposit back.
15 January 2026
Unprompted review
Reply from Quick Drive Rent a car
Thank you for taking the time to share your detailed feedback. We sincerely regret the frustration and inconvenience you experienced, and we would like to address your concerns clearly.
Regarding the deposit refund, we would like to clarify that your refund has already been processed and credited to your account. We strongly request that statements such as “you will not get your deposit back” not be shared, as they are inaccurate. We refund every customer’s deposit. In some cases, delays may occur due to system or banking processing issues, but these are never intentional, and deposits are always refunded.
We have been operating in the UAE for nearly 10 years, with physical branches in Dubai, Abu Dhabi, and Sharjah, and have served over 50,000 customers. Among our customer base, it is not the case that deposits are not returned, while delays may occur, refunds are always completed.
Regarding the pickup coordination, we apologize for the multiple calls and repeated requests for flight details. This was due to internal coordination issues, and we agree this should have been handled more smoothly.
Concerning the staff behavior, we regret if the interaction felt unfriendly. Please note that our drivers are not automatically assigned to assist with luggage; however, if assistance is requested, they are always willing to help.
As for the early return call, we apologize for the inconvenience caused by the timing. This was not intended to disturb you and will be reviewed internally to prevent recurrence.
We appreciate your feedback, as it helps us improve our service, and we regret that your experience did not reflect our usual standards.
--Quick Drive Team
DONT BOOK WITH THEM
Bunch of fools and never provided me the car i initially booked, They offered me a replacement but asking me to pay extra for it. never book with these guys they will scam you aswell
27 December 2025
Unprompted review
Reply from Quick Drive Rent a car
We are concerned by the language used in your review. Terms like “bunch of fools” are inappropriate and do not reflect a constructive way to provide feedback.
Regarding the extra charge, please note that it was related to an upgraded vehicle you requested. We do not ask customers to pay extra for a replacement unless it is an upgrade or in the event of an accident. Until such situations arise, no additional charges are applied.
We are committed to providing professional service to all our customers and encourage respectful communication to help us resolve any genuine concerns.
--Quick Drive Team
AVOID
AVOID! I was given a terrible car to start with and it cost me a further 4 hours to go back to them to change it. Not the best when you got a 2 year old with you. Dropping the car back was also a nightmare, I’m at the airport and no-one is aware that they need to collect the car. In the end i had to leave the key on the tyre and just leave to catch my flight. They don’t pick up whatsapp calls, so if you don’t have a local number you got no chance. No one knows what they are really doing. I then got a speeding fine which they asked me to pay online, only for them to go and charge my card as well! Been trying to get a refund is virtually impossible. They don't respond to any messages and keep asking me to come to the branch- I live in the UK 🙄 if you want a hassle free holiday, NEVER rent a car from here. I have reported to dubai police also. Frauds!
28 December 2025
Unprompted review
Reply from Quick Drive Rent a car
Thank you for taking the time to share your feedback. We are genuinely concerned to read about your experience and regret any inconvenience you may have faced during your rental period.
Please allow us to clarify that we have been operating legally since 2017 and are a registered car rental company in the UAE. More than 90% of our customers are repeat and trusted clients who continue to rent from us regularly, which reflects our commitment to providing reliable service.
Regarding the vehicle change, airport drop-off, and communication challenges, it appears there may have been a technical or operational issue on that particular day. We assure you that such situations are not intentional and do not reflect our usual service standards. We always strive to provide the best possible experience to all our customers, including families traveling with children.
With respect to the speeding fine and payment matter, traffic fines in the UAE are issued directly by authorities and processed according to official procedures. Any duplicate charge would be unintentional and subject to verification and resolution through proper review. We do not benefit from fines and have no reason to charge customers unfairly.
We strongly refute the allegation of fraud. Such claims are serious and do not align with our long-standing presence and reputation in the market. That said, we remain open to resolving genuine concerns and encourage customers to communicate through official channels so matters can be reviewed accurately.
We regret that your experience did not meet expectations and appreciate your feedback, which helps us improve our services.
--Quick Drive Team
Absolutely terrible experience
Absolutely terrible experience. Hidden fees everywhere, rude staff, poor communication, and a car in bad condition. Nothing is explained clearly and the final price is much higher than what they advertise. Deposit return is slow and full of excuses. Easily the worst rental company I’ve dealt with in the UAE.
Avoid this place at all costs.
Part 2
Dear all, the person who handed over the car was very late but remained friendly. He contacted someone by phone, though I don't know who this person is. Upon arrival, I called several numbers, but no one answered. The next day, two people brought a child seat that wasn't compatible with the car. You said afterward that I wasn't charged for it, but my wife spent the entire week sitting with a 1.5-year-old on her lap, which was anything but fun and certainly not safe. The two people who handed me the child seat gave me the manager's phone number. I immediately tried to contact him by phone and also sent an audio message, but received no response. So I was left to fend for myself until the day I handed over the car at Abu Dhabi airport. The person who received the car was very friendly and helpful. So I don't blame the people who delivered and picked up the car. But the people in charge at the office who didn't respond, and whom I therefore didn't see, and the manager who simply ignored me, are incompetent and unfriendly. I also find the 25 AED parking fee I had to pay for a car that arrived an hour and a half late highly unprofessional, and I haven't received it back. I maintain my opinion that you are unprofessional and unfriendly.
5 November 2025
Unprompted review
Reply from Quick Drive Rent a car
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
We would like to clarify that we do not have any hidden fees. All charges are communicated clearly by our team before the booking is confirmed, and we encourage customers to review the chat or communication for full details. If anything was unclear, we sincerely apologize for any misunderstanding.
Regarding your concern about staff behavior, please let us know which team member behaved rudely so we can address this issue internally.
As for the deposit, our official policy is to refund deposits within 30 days after the vehicle is returned. Rare delays can occur due to system or banking processes, but we never withhold deposits intentionally, and your refund is guaranteed.
--Quick Drive Team
It's been three months now my deposit…
It's been three months now my deposit has not been refunded yet. AVOID this company at all cost.
Update: I have been renting from Quick Drive for several occasions but never happened to beg my deposit back accept this time. However, I received my deposit after 3 months. Thank you.
11 August 2025
Unprompted review
Reply from Quick Drive Rent a car
We are concerned to see this comment. As per our records, your security deposit has already been refunded, and you confirmed receipt. For this reason, the statement that it has “not been refunded” is not accurate.
Quick Drive does not withhold customer deposits. All refunds are processed in accordance with our company policy after the vehicle return and required checks. While occasional delays can occur due to banking procedures, deposits are always returned.
We have been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, serving over 50,000 customers. Our reputation depends on fulfilling our commitments, including refunding every customer’s deposit.
--Quick Drive Team
To be avoided!!!
The car was delivered with a lot of issues and they had to come to fix everything - meaning that the fleet is not well maintained at all!! And to get back the deposit it’s a challenge!!!
To avoid!!!
1 May 2025
Unprompted review
Reply from Quick Drive Rent a car
Thank you for sharing your feedback.
We are sorry to hear that you experienced issues with the vehicle upon delivery. Please note that all vehicles in our fleet undergo regular inspection and maintenance before being handed over to customers. In rare cases, unexpected technical matters can arise, and when they do, our team responds promptly, as was done in your case, to resolve the issue as quickly as possible.
Regarding the security deposit, refunds are processed according to our standard policy after the required post-rental procedures are completed. Any perceived delay is procedural and not intentional. We do not withhold deposits unfairly, and many of our customers receive their refunds without issue.
We have been operating in the UAE since 2017 and serve a large number of repeat and trusted clients. Providing reliable service is our priority, and we continuously work to improve based on customer feedback.
--Quick Drive team
Worst car rental company ever.
I actually can’t write anything positive at all.
Firstly, the car they offered wasn’t available so tried to shaft me with a significantly cheaper alternative.
There is next to no organisation from that point. No indication as to where I should go for pick up or who I should contact. You just get a WhatsApp from a random number, no one you have previously communicated with, saying they are in the car park. No specifics, just “in the car park”.
Car broke down, left us without a car for nearly 24 hours. Ended up in contact with 6 different WhatsApp numbers all saying it was somebody else to resolve. It was comical. I explained that I had tried to jump start and it didn’t work, the battery was broke. They explained they were sending someone out. So I stay up late, what for this mystery person. All they did was try to jump start it…. When it didn’t work (as I said multiple times it wouldn’t) he just left. I randomly hear from them the next morning saying somebody, again no name or number given, will be in touch. Car is fixed. No apology. No discount offered. No alternatives. They were just annoyed that I was expecting them to fix it, as if I were the problem?
Nobody in the entire business is capable. Not one person. It’s a travesty they are still in business. DO NOT USE.
Just to add insult to injury they also haven’t returned the security deposit and ignore all messages, emails and calls in relation to it.
I cannot stress this enough DO NOT USE!!
4 December 2024
Unprompted review
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