This is the fifth car I have purchased over the years with Quest motors and have always found them to be thorough and exceptionally helpful at all times. I wanted a smaller vehicle this time and was... See more
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I have an older little Suzuki Alto automatic, 2013. I had a gearbox issue, immobilising the vehicle, which I use in the local community serving old and infirm every day, all year round, so stop s... See more
Had a service and mot today and waited for the car Everyone were friendly and made waiting more comfortable Would recommend this company to all and would buy another car from them when needed Unfor... See more
Really disappointed that the car I bought was missing an Offside Steering rack gaiter. All the dirt has gone into the steering system. Spent a lot to clean all out. To think a company would do suc... See more
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Company details
Written by the company
Quest Motor Group Braintree is a franchised Suzuki & Maxus dealership offering the sale of new cars and used cars and used vans, as well as car servicing, car MOT and car repairs through our Bosch Car Service Centre. Being a family business going since 1924, we pride ourselves on our heritage and our unique friendly but professional approach when dealing with customers - an approach we know our customers love. View our full range of products and services online today or visit the showroom to experience your next car today!
Contact info
287 Rayne Road, CM7 2QN, Braintree, United Kingdom
- 01376 321456
- internet.enquiries@questmotors.com
- www.questmotorgroup.co.uk
4.0
Great
49 reviews
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Hasn’t replied to negative reviews
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Untrustworthy
I have a Citroen C3 (2014) I have been servicing my car at quest motor group since it the car was bought.
In the recent MOT they told me that the timing belt needed changing and they quoted me 1500£ to complete the job. I felt that the person quoting me the price was trying to persuade me to make a quick decision and book with them to complete the job. However, once I got home, I directly called the Citroen branch in Colchester to check if the price was the same with them. They told me that the price was unreasonable and quoted me 499£ for the same job. Now that is 1/3 of the price that Quest motor Group quoted me.
Since this event, it made me reconsider the trustworthiness of this place and I doubt I will continue to take my car to them in the future.
3 March 2023
Unprompted review
Reply from Quest Motor Group
Dear Mr Amodio,
We're disappointed to see you only left us a 2-star review. We have investigated the reason for the difference in quotes. It is because whilst carrying out the vehicle health check on your vehicle during the service we inspected the cambelt because we know the issues these types of wet belt (cambelt) can have and as such we have a duty to inspect them as part of the vehicle health check.
On inspection we found some deterioration of the belt which had created rubber/plastic particles from the belt material which can then in turn block up the oil strainer causing the oil lubrication system to block and ultimately result in engine damage due to oil starvation. The price we quoted included removal of the engine oil sump, replacement of the electro valve in the oil pump and the labour to check for blockages and debris and clean out the camshaft solenoid valves. This would also include replacing the sump if it needs to be done depending on if it came off in one piece or not. The £449 price you have been quoted by another dealership is just for a pure cambelt replacement which we do not believe will be sufficient to fix the vehicle, as such the quotes you are comparing are not like for like.
We are sorry that you felt under pressure to decide in this instance as that was not our intention. We care about our customers and their vehicles and as you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this.
As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly, and exciting. Please do get in contact with me as I'd love to turn your experience around and show you our 5-star customer service. I hope this has improved your trust in our business and reassured you that the we and the service advisor were just trying to do the right thing by you and your vehicle hence the quote provided. We do hope to see you at Quest again soon.
My email is helpdesk@questmotors.com
All the best - The Quest Motor Group Team
The service they provided was fine…
The service they provided was fine however on collevtion it the delivery driver contacted me and sent photos showing that my car door was scratched while in their garage and no one is taking responsibility. Despite the sceatched clearly being fresh, they're claiming it must've been done before the car arrived. My car was not scratched before it arrived
11 January 2023
Unprompted review
Reply from Quest Motor Group
Hi Shereen,
We're disappointed to see you only left us a 1-star review.
We completed the work on your Mini to a high standard, replacing the timing chain and variable valve sprockets. Your vehicle was dropped off out of hours one evening and left for us to start work the next day. From speaking to the technician who worked on your vehicle, the scratch was noted to be there, alongside other damage on the vehicle, when work started. We have also reviewed our CCTV and cannot see any objects come into contact with your vehicle while on our forecourt or in the workshop.
We understand that you maybe frustrated to learn of the scratch, however we are sure this scratch was on the vehicle prior to work commencing and was not our fault.
As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting.
All the best
- The Quest Motor Group Team
I have been a loyal customer with Quest…
I have been a loyal customer with Quest for over 10 years.
However I am totally disgusted with the way I have been treated after buying a used Ford Kuga from them 9 months ago.
The engine malfunction alarm and light has come on 5 TIMES!!
Each time I have had to return the vehicle only to be fobbed off with excuse after excuse even being told by Oli(the sales director) that if the diagnostic machine doesn’t recognise a fault then they just turn the light off and return the vehicle only then a couple of months later the same alarm and light have come on again!!
I will never buy a car from quest ever again and I would advise anybody of thinking about using quest to definitely think again.
Shocking customer service
6 January 2023
Unprompted review
Reply from Quest Motor Group
Hi Zoe,
We're disappointed to see you only left us a 1-star review.
We have dealt with the issues on your vehicle quickly and effectively. The first issue we found with your vehicle was after your vehicles 3-month warranty had expired, however we replaced the injectors on the vehicle at a cost of over £1,000 with no charge as you have been a loyal customer. When you returned before Christmas with another, and completely separate fault, we carried out a DPF regeneration, oil change and filter change on the vehicle which cured the DPF Issue, again we did this with no charge.
We explained your driving habits and style have a lot to do with the last issue. As the vehicle is diesel, it does need to be driven at speed for a long period (such as along a motorway), in order for the regeneration process to complete regularly.
It is worth noting that all our used vehicles come with a 3-month comprehensive warranty, this is extendable at point of sale to 12-months or 24-months. As a used vehicle is more likely to experience an issue, we always recommend the extended warranty to our customers for a true worry-free motoring experience.
We feel we've offered a good service, and went above and beyond to ensure your vehicle continues to run smoothly beyond the warrantied period.
As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting.
All the best
- The Quest Motor Group Team
Excellent after sales service on my…
Excellent after sales service on my recent vehicle purchase from Quest. I was not able to visit for a test drive, so the car was delivered to me. I had a few niggles with the vehicle which were promptly sorted out and the communication with Russell in after sales was of a very high standard.
1 December 2022
Unprompted review
Reply from Quest Motor Group
Dear Jonny,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Russell and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
After reading your bad reviews I'm just…
After reading your bad reviews I'm just wondering why your not posting my partners review she posted. To say your services are fully done is a joke, a oil change and a filter is all you can recommend your customers.
4 October 2022
Unprompted review
Reply from Quest Motor Group
Dear Stuart,
We're disappointed to see you felt the need to leave us a 1-star review based on your partners experience.
As we're unsure of who your partner is or where they posted their review we are unable to comment on why their review is not posting. All the sites we use for reviews are independent from Quest Motor Group and we have no control over what is posted or not posted.
As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting.
All the best
- The Quest Motor Group Team
Excellent Dealership
I purchased my Suzuki Swift from Quest Motors.
The transaction was flawless and Darren explained every part of the purchase.
I am the proud owner of an excellent car at a very competitive price.
I would definitely recommend this dealership.
2 September 2022
Unprompted review
Reply from Quest Motor Group
Dear Mr Harper,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Gross Negligence
Took my car into Braintree Quest for an MOT. My car failed so I arranged for a private mechanic to do the repairs and then take back to Quest for retesting.
Long story, so in brief, my brakes failed on the way home due to gross negligence as the mechanic had detached the brake servo vacuum from the vacuum pump and not put it back.
Quest have denied this and their lack of customer care and communication since this awful incident has been nothing but shocking.
The Service Manager ~ Kevin, is rude, highly unprofessional and clearly needs to have some training on his nonexistent customer service skills.
AVOID AVOID AVOID
17 June 2022
Unprompted review
Reply from Quest Motor Group
Dear Louise,
We have clearly explained that during an MOT Test we do not remove or dismantle any parts on a vehicle. An MOT test is a visual inspection of the vehicle as per the DVSA requirements, and I have provided an extract from their website, as well as the link for you find out more about an MOT Test.
As such, detaching the brake servo vacuum from the vacuum pump would have been classed as additional work outside the scope of an MOT which we would charge for. We also don't carry out any additional work on a customers vehicle before seeking their permission, so I can assure you we never detached the brake servo vacuum from your vehicle.
https://www.gov.uk/guidance/mot-testing-guide/a-introduction
"The test is a visual inspection and does not require the dismantling of parts of the vehicle although doors, boot lids and other means of access will normally need to be opened."
As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting.
We hope you remove this unfair review of our business, at which point we'd be pleased to welcome you back to Quest Motor Group.
Kind Regards
- The Quest Motor Group Team
Fantastic experience
I have recently visited Quest motor group in Braintree and can honestly say the service was phenomenal. Richard was so helpful and welcoming. I highly recommend.
19 April 2022
Unprompted review
Reply from Quest Motor Group
Dear Lauren,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Richard and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Wonderful experience
We decided it was time to upgrade my faithful Corsa. We found a beautiful red Mini on the Quest website. Great mileage, great price and great condition. Husband called on the Saturday morning to enquire further and spoke to Rob who was extremely professional and courteous. He explained the whole process to us (we had never bought a car online and we are about 2 hours away!), he was very reassuring and a price was agreed. Thursday morning my lovely new car was delivered, serviced, valeted and even better than the photos! Thanks to Rob and his team who made it all so effortless and personal. Great team and I would highly recommend.
27 January 2022
Unprompted review
Reply from Quest Motor Group
Dear Laura,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Visiting Quest was all plain sailing
Visiting Quest was all plain sailing. Inspected second hand car I saw advertised. Pointed out various problems. They where all dealt with efficiently. Very pleased. Can't ask for much more. Great service
31 August 2021
Unprompted review
Reply from Quest Motor Group
Dear Mr Grant,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Very helpful sales assistant
Very helpful sales assistant, who brought the car to our house to help assess if the car was suitable for our needs ( would the boot take an electric scooter?). She helped me put the scooter in the car. I was able to take the car for a test drive. In the past I have bought cars and felt pressurised this was not the case this time. I’ve been told they will collect the car for a service and bring it back I have not been offered this service at previous garages.
12 August 2021
Unprompted review
Reply from Quest Motor Group
Dear Mr Liz,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Appreciate
Great customer service from Richard Cowan ,very attentive to details and delivers exceptionally . Deserves a Bonus as he takes pride in his work and the company, even on his holiday was still working his socks off ensuring all documentation was done and doubts were re-assured. Seriously, he deserve a medal.
Thanks so much Richards, hope we get to do business together sometimes in the future.
9 August 2021
Unprompted review
Reply from Quest Motor Group
Dear Ademola,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Richard and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Highly recommend - Great staff, great vehicle choice
Recent purchase from Quest Braintree. Rob was a delight, very patient. Found a lovely Citroen on a Saturday, sat with Rob did some paperwork, a few emails over the week and collected the next Friday. Smooth service and a friendly chap. Would definitely recommend.
21 July 2021
Unprompted review
Reply from Quest Motor Group
Dear Mrs Ward,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Professional and friendly service
We came in to look at a Land Rover Discovery Sport. Darren Flight couldn’t have been more helpful. The vehicle had been moved off site, as they were having improvement works being carried out, but he quickly arrange for it to be brought back. He left us to have a good look around the vehicle, and when asked quickly sorted the test drive. No pushy sales, just helpful, friendly and informative. We bought the vehicle including a very fair pex price for my car. Would highly recommend them if you’re looking to purchase a quality 2nd hand vehicle.
6 June 2021
Unprompted review
Reply from Quest Motor Group
Dear Mr Andrews,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Darren and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Looking to buy a car for my son
Looking to buy a car for my son. Came across the mercedes he wanted, looked around and had my eye on several. Because of the model they were selling like hot cakes.
I came across the model down in Baintree Questmotors. Quickly put a deposit down and was contacted by Ollie who quickly went through the buying process.
I was paying cash for the vehicle so no messing about with finance and the like.
The car was advertised with 17,700 on the clock. It had actually 18,100 or so. Which wasnt a big problem but honesty is always the best option.
The car was as i expected inside and out except for the mileage. They did give me half a tank of fuel which was nice of them and picked me up from the station, a set of mats would of been a nice gesture considering the mileage.
I went and picked the car up myself and drove it back to Wirral. I had no problems and it was a joy to drive. My son was delighted and was biting at the bit to get it out on the road when i got home.
He's had it for a day so carnt really say much more than that.
What i will say Ollie was and seemed a nice guy over the phone good communication through out the process and i believe its his family who own the company. Just honesty is the best policy Quest motors. I would of gave 5 stars but as explained above.
I will see how long it takes for the DVLA to send the documents over and add to this review at a later date.
When i buy anything or do business i expect to be told the truth. And like wise.
Phil Cloete
6 June 2021
Unprompted review
Reply from Quest Motor Group
Hi Phil,
Thanks for taking the time to leave us a good review!
We aim to be fully transparent and honest when selling any vehicle, and we feel we achieve this in the majority of cases. To help aid our transparency, we offer detailed photography of each and every vehicle, including a photograph of the dashboard with the vehicles current mileage. Unfortunately, it sounds like an honest and genuine mistake happened with the mileage of your vehicle not being updated correctly within our system.
We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review.
If we can be of any further assistance, please don't hesitate to get in contact with us!
All the best
- The Quest Motor Group Team
avoid like the plague
Bought 2 cars from Quest Maldon over an 8 month period. Initially my wife's car was fine but has over recent weeks needed new shock absorbers and a new clutch. Quest have said nothing covered on the warranty as it is wear and tear even though the car has only done 3000 miles in a year. So there is a £1000 we are having to spend that i would have thought their really extensive pre-sale check might have picked up.
Then there is my car that left the showroom with a faulty sat nav, two nearly bald front tyres on the inside and the air con not working properly. I know you say these things should have been checked by me but i would not have expected things like this to get through their extensive checks.
Avoid Quest at ALL costs
21 May 2021
Unprompted review
Reply from Quest Motor Group
Hi Paul,
We're disappointed to hear about your experience.
Every vehicle we sell does undergo thorough checks before going onto our forecourt, with any issues found being rectified. We include a comprehensive 3 month warranty with every used vehicle we sell for additional peace of mind, this is extendable up to 12 or 24 months. Due to the complex nature of vehicles, things do go wrong with cars as they get older and a shock absorber can go from being fine to leaking within an 8-month period. We didn't carry out the repair to your vehicle, so we can't comment on the state of the clutch.
As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting.
If we can be of any further experience, please get in contact.
All the best
- The Quest Motor Group Team
Excellent service @ Braintree!
Excellent service from Steph at Braintree. Everything satisfactory and very smooth. A small mark in the door which Steph sorted out straight away. Would recommend, great customer service!
9 May 2021
Unprompted review
Reply from Quest Motor Group
Dear Mr Howard,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Steph and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
AVOID THIS BUSINESS
AVOID THIS BUSINESS
After buying a 25k used car, part exchanging my previous car on finance, I can’t sleep tonight after noticing a large amount of money taken from my bank account because these people didn’t settle my previous finance (after 3 weeks).
The seller Russell told me the usual lies that a car seller would say (120 point check pre-delivery inspection, show room conditions car etc). But the car needs few things to be done.
It took them 2 weeks to register my car and send me the logbook, plus the outstanding finance was not settled in the correct way.
I understand that DVLA can be slow with Covid, however, they left my logbook on a pile of paper, and once I chased them, they have transferred the logbook onto DVLA online which a new logbook was issued on the same day. I've called DVLA and until that point, the car was still with the motor trader on DVLA system.
They have settled 16K finance without adding the reference number. As a result, VW took a payment of 16K from my account and they are holding this amount until next week (14 days total).
I bought a Volvo XC90 which after a week a discovered few problems. As a replacement car, I have been given a small brand new Vauxhall, (although this would be the top of their range, this is not what I was hoping to drive), especially if they would have really checked thoroughly the car before delivery.
30 April 2021
Unprompted review
Reply from Quest Motor Group
Hi Marcello,
We're sorry things didn't go as smoothly as usual with your purchase.
Unfortunately due to an administrative error by our team, your finance was not cleared as it should have been. We have taken full responsibility for this, rectifying the issue quickly when it was brought to our attention.
Our standard policy is to let customers know they should receive their V5 within 2-3 weeks, however it can take up to 6 weeks. If you don't receive your V5 after 6 weeks of taking delivery of your vehicle, please get back in contact with us. The reason for these timings is to allow the administrative teams at both Quest Motor Group and the DVLA time to process the required documents during busy periods.
We are aware of a few minor issues with your new vehicle and have agreed to rectify these issues promptly. We have also loaned you our new, top of the range, Vauxhall Grandland X while we rectify the issues on your vehicle.
We believe you are now happy with the resolutions we have come to. We apologise again for the administrative mistake made, this is very rare and from other reviews we've received you'll see we have thousands of happy customers.
All the best
- The Quest Motor Group Team
Quest Motorgroup, Braintree were excellent!
Great service in helping us buy our car. Rob Beckwith at the Braintree branch has been most helpful and friendly. We highly recommend their services. Thanks very much.
25 April 2021
Unprompted review
Reply from Quest Motor Group
Dear Joe,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob and the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
Very Happy Customer
A very happy customer here- the whole experience of selling my car was exceptional. Was offered a great price for my vehicle to which Quest stuck right to the end- no glitches, smooth from A to Z. Great transaction and I will be recommending Quest to my family and friends. Thank you very much!
15 April 2021
Unprompted review
Reply from Quest Motor Group
Dear Vita B,
Thanks for taking the time to leave us a great review.
We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team.
If we can be of any further assistance, please don't hesitate to get in contact with us.
All the best
- The Quest Motor Group Team
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