QNAP Systems Reviews 

Yep I am also a victim of 21/04 ransom attack lost all my pictures thanks to this company. Or I could just pay £450 to have my server released which I am seriously thinking of doing. Memories are so special and they have been wiped out by QNAP thanks for nothing. No reply to any of my tickets.

Like many - I suffered as a result of the recent Randsomware attack 21/4 2021. I'm not a technology expert but needed a NAS for large storage capacity.
I have a TS1680U device - so not cheap!
Given that I was clueless what to do as a result of the attack, I phoned the support line. I dealt with two people - Mike and Matt.
Mike was friendly and helpful. He put up with my 'dumb questions and managed to help to a certain degree.
Matt however, was a very different 'kettle of fish'...
I needed additional support and so had set up a team connect session. My colleague and I both wanted to be on the session as 'two heads are better than one'.
What we experienced was jaw dropping.
The session has the option for voice - so we selected that. It was clear that Matt had his speakers disabled - however, we could hear him ALL TOO WELL.
His written responses were polite enough. But what he was saying about myself and OTHER QNAP customers was beyond appalling.
He was chatting to his female companion about her getting a job with the NHS, whilst he complained how stupid QNAP clients were. He arrogantly stated that I was a 'Bell***' as I had connected the system incorrectly and a 'total f****** ****' ... I can only assume that he deems anyone with lesser knowledge of the QNAP systems to be unworthy - that was certainly his attitude!
As he worked through my systems - he then stated that "I was obviously 'doin' dodgy S***' as I had TOR Browser on the machine" (Only there as a result of seriously contemplating paying the randsomware demand)...
When I pointed out that we could hear - his microphone was muted very rapidly.
Both my colleague and I were stunned. Although it was very funny when we shared our experience with our colleagues across the business.
It's great to know that the company values their clients and are concerned about trying to help them.
QNAP need to learn that selling is a journey - supplying the product is just one part of that. Treating clients with utter contempt and disdain is not a recipe for long term success. If QNAP have any integrity - they would bother to read the reviews that are posted here and do something. Given that they obviously do not read these reviews and have not bothered to improve their customer service or products - they do not deserve to be in business.
The cost of large scale storage is reducing and there are better options at a fraction of the cost.
Do not use QNAP.

After several years of using a QNAP NAS (TS451+), and after many let-downs by the notoriously buggy software of this NAS, I now decided to dump it for good.

Like many others I was also affected by the latest QNAP ransomware attack (Apr 21, 2021). Fortunately I did not lose any relevant data, but that was only because of backing up the data elsewhere. The NAS had a "volume snapshot" taken before the ransom attack. This should supposedly permit to roll back to the state prior to the attack. However, this failed with bogus messages such as "need 65 PB (!) of additional storage" or "snapshot empty".

The NAS did not have weak passwords or other obvious flaws in the setup, but QNAP's software is so buggy that it gave wide-open backdoor write access to the hackers via its flawed file manager and hybrid backup applications.

Other setbacks I experienced with the QNAP software include:

1) Failure to rebuild RAID5 array after swapping a disk with a few failed sectors. What started as a precautionary exercise to prevent data loss turned into a full purge and rebuild from backup due to QNAP's buggy software.

2) Catastrophic data corruption after doing a system "upgrade". Note that QNAP frequently pushes system upgrades, a sure-fire sign of constantly having to patch their messy, poor quality software.

All data losses I experienced in about four years of running this NAS were due to the buggy, unreliable QNAP software.

I can also confirm other reviewers' poor experience with the unresponsive QNAP support. They are a Taiwanese outfit that aggressively pushes new products but gives a damn about software quality and support. Don't think you are safe if you buy a more expensive "professional" NAS from them - all products that run their QTS software are affected.

Adding to this: QNAP uses Linux, so you might think you can take a disk from your NAS and mount it on a Linux server. I found that this is nigh on impossible as QNAP "customises" the file system. This means they force you to buy another QNAP box in case your NAS fails and you wish to continue using your NAS drives. Typical behaviour of rogue-ish greedy irresponsible cowboys who don't give a damn about your data security.

Another addon: check online how QNAP treats its employees (hint: poorly) and think about what this means in terms of product quality (hint: corners cut) and security (hint: disgruntled ex-staff with inside knowledge about shocking software weaknesses).

Bottom line: if you value your data, give these cowboys a wide berth as you will be let down badly when things go wrong. Buying QNAP is worse than having no backup. If you have no backup, you at least know that you are vulnerable. If you have QNAP you think you can count on it but you couldn't be more wrong.

after this ransomware attack targeting Qnap over the world, just get away of snaps

Since purchasing a qnaps Nas it been endless problems with firmware that are riddled with bugs, apps that simply doesn't works and impossible to get hold of customer service or support. Would avoid QNAPS!

This rating relates to a 'non techie' experience by a home user. The device is marketed to 'home users' but in my opinion unless you work in IT or have considerable experience of IT technical issues, I would avoid this. The device is far more complex than a computer, and there appears to be no real manual. If you occasionally have to refer to an IT expert for computer problems then you'll tear your hear out with trying to understand the various esoteric pop-ups and error messages.

After a couple of years of very light use just stopped working. After reset cannot access with the admin password, everything takes half an hour to say it cannot connect, shop cannot make it work I have spent days trying to solve problems, bought new disks etc Don't buy this if you value your data or want to spend your life doing productive things.

I wonder if there are better solutions than QNAP.
Seems like Synology could be more reliable, but with fewer features...

My experience with the company is mostly about NAS devices. Around 5 of them. Different levels.
However, I bought some services and software, as well.

The thing I like the most is the broad feature pack that (at least at the beginning) seems to be easily configurable. And it’s good for most bit advanced users, I guess.

Another positive are updates. They come for quite a long time. Especially security updates.

Problems appear when you try to customize. Even such a simple thing like changing port numbers may end up in problems. Especially if the local port number for a service is different from a publicly accessible port number (with forwarding).

My biggest complaint would be the GUI performance. Even when the hardware is supposed to be very fast, QNAP’s software (GUI, control, scripts, etc.) is simply a one huge bottleneck. For example, TVS-672XT with 4 7200 RPM HDDs in RAID 5 and 4 manually locked partitions takes around 20 minutes to start! Couple of minutes for the OS and each partition takes another couple of minutes to unlock manually (as storing keys on the same device seems unreasonably insecure).
Adding SSDs and using Cache Acceleration doesn’t really help.
A system running for a year with Cache, manually unlockable volumes and some big applications installed, like Qsirch and Plex, takes almost 40 minutes to restart!

Support can be helpful one time, but totally ignorant another time. I have had an exceptionally bad experience with one guy over there.

There is no "on site" service, neither options of fast repairs. Closest service for Denmark is in Germany.
Last time hardware failed I ended up without a main NAS for over a month!
So if access is important, you might end up having a spare NAS that is compatible with your disks configuration.

Even worse, they require to be allowed to record service sessions, and have an option to use those pictures/videos in pretty much any way they want.

I am seriously considering building my own machine next time, instead. Or some other producer maybe. If there even are better alternatives...

Worst experience with QNAP support, luckily I didn't purchase enterprise edition, my Tower NAS suddenly stopped booting, fans were not running even ( just 12 months, another 4 years warranty left, initially purchased with extended warranty ). Finally with the help of supplier I was able to initiate RMA.
They didn't send engineer even, asked me to send photos and video.

After two days I received email to send product to their center by removing harddrive etc. They do not even arrange courier service

Think before buying poor support product

1. Their website doesn't have proper customer support portal

2. For RMA you will have to remove all hdd/SSD network adapter if any and then courier to their center. They do not arrange even pickup service for your RMA

3. Software support don't expect, horrible customer support

4. Website doesn't have proper documentation on their products

5. Even when you're on warranty period, replacement will be delayed by months

Finally I do not recommend anyone to buy Enterprise NAS/Storage, you will have to deal with months of downtime in your critical environment.

Only one reason why I purchased QNAP is operating system built using Linux, along with other features, if you're are terminal lover, you will get shell access, offers ZFS.

Seen a lot of negative reviews on here but personally I have found the customer service very good so far.

I had a malware problem back in march they helped me over the phone with and this week one of my 6 6TB Red Western Digital drives failed (1st ever to do so in the years I've been using them). Called up Qnap who gave me some good advice and when the new drive arrived set it up remotely after talking on the phone and creating a ticket. The guy on the phone was polite new his stuff and sorted out the problem so all good.

I purchased a QNAP TS-251so I could store my OneDrive files on a NAS rather than PC. Do not do it, it just does not work, I've lost loads of work. The replication is rubbish. I've been thinking how do I back out because my replication is in such a mess. Finally I now have no choice. I have changed my Onedrive password, but QNAP do not have a facility to change your password. Surly this is ABC computing. So now I have to completely delete my all my files and recreate from scratch. No chance, this solution is a joke. It should be pulled until you can change your password and fix replication issue. This loss of work will cost me many hours work. Complete rubbish, stay clear.

I waited 3 years to get a QNAP system and I regret so badly. 8 months ago, I bought a TVS 872XT and:

1. the connection is totally unstable through Thunderbolt and WIFI/router. It disconnects every 10 mins, it's impossible to work without an ethernet connection. A nightmare.

2. QNAP support is really useless. They asked me to buy new cables, new adapters, they never found why the connection wasn't working.

As a result I am left with a system which really does not provide the service it was supposed to.

I wouldn't buy this system again, I don't recommend QNAP at all.

These devices are at best cheap and "consumer-grade". You DO NOT want them for anything to do with an enterprise Windows Domain (Active Directory). They use a poorly modified implementation of Samba (allegedly 4) and a house-brand Linux that can't be modified or properly configured for enterprise operations (EG: BIND 9), so there is only one way to do things and that's the QNAP way; which is very, VERY, "bush-league". Most of the "support" available comes from forums manned by home-user volunteers who just don't have the experience with enterprise systems or even small business. Don't buy into the marketing hype that promises big but delivers a bare-bones knockoff.

the backplane of our 2.5 year old $700 NAS broke 6 months after the warranty ended. QNAP support says its user error and wants $140 for repair. Thats the last time I bought their products.

Buy a Synology.
QNAP sucks in any regard. They make sure that you can't create a service ticket in case you face a problem, their software is simply light years behind of their competitors and if you use their systems, you better have another option as your backup since (my own experience can tell) you will lose your valuable data if you count on their service.

By far the WORSE product I've ever purchased.

Nothing works. Everything is problematic. You'd think you can simply access files. Nope. You'd think that having a direct USB connection, designed to connect directly would be easy. Nope.

QNAP service is shocking. Terrible product. If you are thinking of QNAP — don't bother. They're the worse I've ever seen. I haven't had a single positive experience with my NAS. It's terrible. Useless. Like a car without wheels or a camera take doesn't take photos. Useless junk.

A waste of money and time.

QNAP promote itself like an Enterprise firm, this is FAR FROM THE TRUTH!

About the hardware I can say, it's okay as long as you've got the metal NAS models, the plastic are horror, everything breaks down, cheap plastic and when you want to do something it breaks.

About the software, big fan of QVR Pro, but the program is instable like a house of cards. And the biggest problem with QNAP, the support department is a team of incompetent, lazy, not willing, laugh in your face but 'up you're' at your back.

Working with 'the other big NAS company' for more than 10 years. If I have a problem there they contact me as long as it need, and ask if i'm satisfied and when i'm not they are working as long to satisfy the customer.

QNAP, we live in 2020, you can't mess around with your service any more. Take a big broom and swipe the complete office empty with lazy, not willing to work staff! And please, fix the software, when I finally have a stable working version don't push another, last time I went from 'Stable and Satisfied' to 'Instable and Frustration'.

Their QTS NAS (TS-453B) died around the 3-year mark despite good ventilation, UPS, and a fairly light to moderate load. Support was completely nonchalant and unapologetic about the failure (seemed to be a common occurrence, based on their attitude).

"Oops. Sounds dead. Go buy a new one from this list."

From what I've seen, their newer products only have a 1-year warranty. Kinda speaks to their confidence in their products, eh?

I currently have three QNAP NAS. The hardware is pretty good - although I did have a problem with two NAS and had to return them - one because of a product design issue and one due to a failure.
The software is not so great. There are plenty of features, but they do not always work or work fully. In fact, software quality is VERY poor. There are so many bugs that I am left assuming QNAP does not care about software quality and overlooks detailed testing.
The documentation is worthless. Trying to work out how to configure anything but standard configurations is impossible. Take the Network & Virtual Switch documentation as an example: it offers pearls of wisdom like "Add an IP address to the IP Address field" or "Enter you VLAN ID in the VLAN ID field" without paying attention to the networking the scenario ‘bigger picture’ and other components configurations. They have a video channel, but it too is unhelpful. Videos are long ramblings that pretty much repeat the unhelpful documentation. Although videos are in English the presenters struggle with English language making the videos laborious and difficult to comprehend.
Support is not good. It takes an inordinate time to work through issues, often without reaching a resolution. I have wasted months trying to resolve problems; providing detailed information about issue only to be left frustrated with the outcomes. And, as with the videos, support have the same English issue making communication very difficult.
Overall, the product is just too hard to work with, there are way too many bugs and the organisation to difficult to work in resolving them. These make it impossible for me to recommend QNAP.

I have had a qnap now for over 5 years and I am completely satisfied with it. Customer services are helpful.