QNAP Systems Reviews 

QNAP is absulutely not worth buying !!! There systems are utter crap. I had a faulty unit (expansion unit TL-D1600S) immediately after paying £1000 and receiving it and I sent it to them, they sent me a brand new unit and I had the same issue along with new problems plus I lost all of my back up data because of there useless crappy equipment !!! and now I cant even recreate new pool because it doesnt recognise my drives, I am asking for a refund then I will go with Synology. This should not be happening with new and replacement equipment, whatever happened to quality control ??? My advice to new QNAP buyers - BEWARE AND AVOID IF POSSIBLE!!!! I AM ABSULUTELY FUMING WITH THEM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I spent $3,000 on a QNAP NAS. I called them and asked them to set it up and Sergio said he could do it. I then watched him bumble his way through the set up for an hour. He finally got it set up and it seemed to be working properly, but then the issues started to pop up. Over the next four months, I had to call them 80-100 time to try to figure out why it's not working properly. They eventually told me it was probably defective, and they told me I could pay to ship it to them and get a new one. I paid $70 to ship this thing to CA, and the new one had the same problems. I then spoke with someone who did not work for QNAP who is an expert on setting them up, and within a few minutes of screen sharing with him he said "Who set this up for you? They had no idea what they were doing." That's when it became clear that this guy Sergio from QNAP screwed up the set up and I've spent 40 plus hours talking with QNAP support over the past several months trying to fix it. When I called QNAP about this, Chris said "Well, it's your responsibility to set it up properly, Sergio was just trying to help you out, so it's not our fault." Sergio was controlling my screen, he did all of the setting up. He wasn't just giving me tips, he did it all and he did it incorrectly. This NAS will be our backup and we will find a new company to work with. What a disappointment.

no phone support on site
slow response to critical issues.

Glitchy operating system was always a problem ever since I bought my QNAP NAS 3 years ago, disks always seeking and spinning for no reason - I lived with it.Now a Ransomware attack, due to backdoor in OS, I have experienced terrible support. i would suggest that nobody buys a single piece of kit from them

This company is constantly been Hacked and files being held for ransom. The virus is in the software when you purchase the product. It was install by a former employee. It counts down and then one day locks all your files. If you have a Qnap system copy all your files elswhere. Qnap can undue it, so you have to pay the ransom. Qnap doesn't care. DONT BUY THIS PRODUCT. ITS ONLY TIME BEFORE YOUR FILE GET LOCKED UP,

WORST customer service (if you can call it that) I've ever encountered. Stay away from this company. They do not stand behind their products and want to send everything to Taiwain (one-way) and you have to pay to get it back and pay for them to "have a look". All because it's a few months out of Warranty.

This is by FAR the WORST product I've ever experienced in computing. I studied Business Informatics, so I think I know at least a few basics.

I have gone through all of it. Restores of the RAID 1 since the second HDD failed. - Not working

A hacker attack through hard coded admin password on qnap side.

Permissions to access my own data on the NAS where gone through a patch an QNAP side. Took 2 weeks for them to fix this.

Restoring system settings after a power blackout (and because qnap then ruines all storage configs when there is a blackout once) - also failed to restore the settings, even though the version was the same.

NOTHING works as expected. I really have trust issues. Not even basic backups are working as they should. Every week the NAS tells me that the backup has been completed. By accident I saw that not all folders are on the backup because qnap couldn't handle a folder name.

Really, If you want to have a high risk on losing your data AND losing your mind because this product is the biggest fail in history, then please buy it.

Utter garbage. I too got hit by ransomware because on changing my router, the QNAP device created rules in the router which opened up all the ports to let the hackers in. Shocking security and the problem hasn't been fixed in a year. Fortunately, or so I thought, I do regular backups. However, I ended up having to completely rebuild the NAS which cost me about a week because the whole process is so awful and I am now about to junk it becuase even now nothing works as it should - if I enable the firewall, it locks me out even under the default rules - or indeed any rules. The backup software I've since subscribed to won't install and checking the system logs caused the system to hang. It's just junk. I used to have a Synology and that just worked. I'm going to buy another or maybe a different NAS but I felt I needed to warn people about this crap company and its crap products first.

Warning do not buy a QNAP NAS. Having owned one for several years I have had endless problems with the RAID group dropping out. QNAP's technical support group keep blaming the new Seagate HDD's that I have installed but these are fine - it's the QNAP ios that is defective. Despite having replaced HDD's multiple times the QNAP support team managed to DELETE my 1Tb database which has taken years to compile, even though I had a 2xHDD redundant NAS with RAID configured. The QNAP product id defective - avoid at all costs!

Their apps are great, their hardware are great and their software is great. The website support pages are awesome. I recommend these highly.

Can I just say how ridiculously malicious this company is. I've just woken up to my entire family NAS being locked up with ransomware. Now that I read up on it this has been happening for over a year, and at NO point did they contact me in any way to help us protect ourselves from it. Now our entire library of photos, work and anything else is locked up. At this point I dont even blame whoever put this software on my NAS, this is purely QNAPs fault. Honestly stay away from this horrible company at all cost!!!!!!!!!!!

TS-451+ Stopped working 2 months after 2 year warranty expired - piece of crap.
Support Mediocre and they had no inkling of what the issue was. All contact done by a noreply email -now that is stupid.

Repair quotes -
Tier 1 $140 US
Tier 2 $240 US
Tier 3 $390 US

and shipping cost from Taiwan from Australia. In the meantime I am without hard drives and access to data!

Save your money or spend a little more and buy something else at least you will have you data and access to it!!!

bot customer service. tried to talk to a real person during the offered service time, none there...bot again, asking if I want guidance with FAQs...incredible bad service, or non-existent at all! I regret I have bought such a server and not looking for more reliable company

WARNING--their Customer Support is HORRIFIC. As soon as I got my system, I asked their support on info on what I should configure to protect my system. I specifically asked if I should change the port, and the agent said, "No." That turned out to be a LIE. When QNAP recklessly exposed my system to ransomware, they did nothing to help me when I urgently needed their assistance. Thousands of my files were encrypted because of their FAILURE to answer basic questions that I had asked around protecting my system.

Before the attack, when they ignored my request for technical support, I reached out to the Owner and he was never responsive to my concern so in my opinion, he is a dumb JERK!

The worst mistake I ever made was to buy this product. I am a leader in technology by trade, and I have never seen such horrible service with any product. This is more than, "You cannot please everyone." No, QNAP STINKS. I cannot wait until someone blows them out of the market! After which, I wish someone would just dig a grave and QNAP Support can STEP INTO IT.

I have TS-451 which I bought ages ago. I must say in terms of hardware it was okay but in terms if software and the non-existing support is just terrible. The last nail in the coffin was hit in the spring when I released that after a usual firmware update out of a sudden I can't decipher one of my LVs because now the "mighty" web-interface refuses to accept a character which is certainly in my password. I contacted the QNAP support and they suggested to type in just the first 16 characters of my password which didn't help. Then, guess what, they suggested to type in just the first 12 characters of my password which also did not help. Because I had much to do back then I decided not to follow further nonsensical quest-like steps from the QNAP side and the ticked was closed. I made my own server in the meanwhile and migrated all the services the only thing which is still missing is the information in the encrypted LV so I opened I new ticked. And, guess what, they suggest to update my firmware whereas I already got the latest firmware for this model. So I said no, sorry, can't do that for that particular model; and after that just silence. I guess until xmas they will provide me with other nonsensical quests to do. Run away from this company as fast as you can!

QNap was just a big big disappointment for the last to year's. This devices brake down worst at least once a year and Support ist just crap. I'am not speaking about the cheap devices. Not usable for Business! Never again!

Awful customer service - refuse to replace faulty power adaptor and also require me paying for postage of the item to them under warranty. Extraordinary - avoid.

one of the worst support teams in the world, they don't care about criticality, bad technical support they don't have the knowledge about the product, they won't reply on time takes ages for one reply, support contact number doesn't work, how we suppose to follow up they don't give a damn to reply, I have been waiting for past 3 days just for the reply asking the status of my ticket.

Bad technical support. Bad product
I've spent a lot of money on a high-end product but this one makes an unbearable noise when formatted with Quts Hero.
I contacted support who just made me waste time without solving the problem. Their advice was to wait for a few patches. meanwhile I have installed the old version of the Qts operating system. So I spent unnecessarily without being able to use Quts Hero.
Qunap has many applications but they are mostly applications dedicated to home users. On a professional level there is little. The organization of the system is confusing to say the least